Parts Avatar Reviews Summary
Parts Avatar generally enjoys a positive reputation among its customers, noted for its fast shipping, competitive pricing, and a user-friendly website that simplifies the ordering process. Many customers express satisfaction with the quality of parts received and appreciate the extensive selection available. However, concerns arise regarding delivery delays, issues with customer service responsiveness, and complications with returns, particularly when items are not as expected. While some customers report a willingness to continue using the service despite occasional setbacks, consistent improvements in communication and order fulfillment could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Ordered parts online using your website vehicle selected charts to find the right parts - Did not fit & returned parts
Told customers refund will take 5 - 7 business days but it took 2 weeks for refund & charge 15% without any refund invoice & explain reasons until customers can get in touch over & over by email. Unable to contact using by telephone.
Still trying to figure out were the rest of my order is, the chat portion of your service SUCKS $#*!! While trying to type it cuts you off! Rather TALK to a REAL person, there is NO SAVINGS if you don't get your parts! VERY FUSTRATED! Really makes me question using you again or recommending to any of my mechanic friends.
Hi Dylan,
We are very sorry for the experience you've had with us. Please email us your concern at customerservice@partsavatar.ca & we will make sure we get it resolved in quick time for you. We will also make sure you do not have to face any such inconvenience in future with us.
Part was made wrong/didn't fit, had to send back. Still waiting for refund!
Hi Ron,
As checked your refund has already been processed. For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
We thought we were purchasing refurbished CV axels from a Canadian source but the box said Made in China. The first Chinese set from one of your competitors lasted for less than 500 km. These ones seem better, but who knows?
Hi James,
Thank you for taking out time to rate us. Your feedback is truly appreciated.
We hope to serve you in the future too!
Have not yet installed shocks. Pleased with order response. It's great that we have a Canadian supplier of quality parts and fair prices.
Hi Peter,
Thank you so much for sharing your feedback. We are looking forward to doing business with you again.
Shipping took way too long and I had to arrange a refund because my car was out of order and needed to buy parts locally
Hi Frederic,
We are extremely apologetic for the inconvenience. The ground shipping takes 5-8 business days for the parts to be delivered. We hope that you will give us another opportunity of doing business with you.
Everything was as explained item on page was a little confusing due to wrong pick showing but the live talked solved the problem I have recommended you guys to prob 30 ppl so far
Hi David,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. We will share this with the team to let them know to keep up the amazing work.
Parts Avatar had the particular part I was looking for and at a very competitive price.
Shipping was fast and the part was 100% correct when it arrived and worked perfectly.
NO issues
Hi Bruce,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
I have ordered tons of parts from here and Rock Auto and they were always shipped out promply and here 2 or 4 days max after ordered, checked tracking and they may be here by next week, has a SUV and shill have it on my hoist with intake manifold off waiting for these parts which I can no longer use my hoist to make any money and backing other customers up which are now going elsewhere to have their vehicles worked on. Guess it's Rock Auto next time I need parts
Hi Robert,
We are very sorry for the inconvenience you had to face. For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Parts Avatar are very reliable fast and price is the best.
Hi Tredeo,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Purchased a precision measuring tool and it was shipped in a box 10 times too big with nothing put in to absorb the shocks. It bounced around the box the whole time during shipping. Not impressed with the lack of care at the warehouse. Have so had issues before and the customer service (or lack there of) was the worst i have ever experienced.
Hi Matt,
This is really bothersome for us & something we would certainly not want our customer to go through. Please email us your concern at customerservice@partsavatar.ca if your issue is still unresolved. We will make sure to resolve your concern & provide you with complete customer satisfaction with our services. We also thank you for sharing your feedback with us.
Orderd lug nuts for my mini van they were shipped to out fast, they fit and they look nice and not expensive!
Hi Bruno,
We are glad to know you're elated with our products & services. We will be looking forward to keeping you delighted with our services every time you do business with us.
Despite the fact that customer support confirmed the part in question using my car VIN number, the part did no fit correctly(it was to big) and had it to be discarded. Purchased different part and model and it fitted ok. Returned remained unopened parts 15 days ago, haven't received my credit yet.
Hi Alexandre,
This is really very bothersome for us. Please email us your concern at customerservice@partsavatar.ca if your issue is still unresolved. We will make sure to resolve your concern & provide you with complete customer satisfaction with our services. We also thank you for sharing your feedback with us.
Delivery of the order was completed in a timely manner and quality as expected.
Hi Domenico,
We are glad to know your experience in doing business with us. Thank you for your feedback!
At this difficult times delivery is considerable, but satisfaction with the part is important and should be reasonably priced, i highly recommended parts avatar when it comes to auto parts
Hi Randy,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Wish is the bad place to order stuff from i got a phone from wish it was junk no good cheap there for ill order my stuff from amazon
Hi Kaessie,
We are very sorry for the experience you've had with us. Please email us your concern at customerservice@partsavatar.ca & we will make sure we get it resolved in quick time for you. We will also make sure you do not have to face any such inconvenience in future with us.
I was pleasantly surprised that the online customer service agent knew exactly the part i need and i lucked out it was on sale. The part arrived within 2 days and was able to get my car fixed immidately.
Hi Valrie,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. We will share this with the team to let them know to keep up the amazing work.
No problems. Great price, fast shipping, quality product.
Hi Scott,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Very fast and helpful advice. Great selection. Fast shipping. Overall an easy to navigate web site. Thank you.
Hi Glenn,
It gives us immense pleasure having known that our customers are delighted with our products and services. At PartsAvatar, we strive hard to make our end users feel ecstatic. Thanks for sharing your valuable feedback with us.
That makes several orders that I place. If I have a question, there is always someone to answer me. There is pretty much everything we need
Hi Cyrille,
Thank you so much for sharing your shopping experience with us. We are looking forward to keeping you delighted with our services.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kevin,
This is really very bothersome for us. Please email us your concern at customerservice@partsavatar.ca if your issue is still unresolved. We will make sure to resolve your concern & provide you with complete customer satisfaction with our services. We also thank you for sharing your feedback with us.