Parts Avatar Reviews Summary
Parts Avatar generally enjoys a positive reputation among its customers, noted for its fast shipping, competitive pricing, and a user-friendly website that simplifies the ordering process. Many customers express satisfaction with the quality of parts received and appreciate the extensive selection available. However, concerns arise regarding delivery delays, issues with customer service responsiveness, and complications with returns, particularly when items are not as expected. While some customers report a willingness to continue using the service despite occasional setbacks, consistent improvements in communication and order fulfillment could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Great way to find parts at good prices. Parts arrived on time as promised.
Exceptional part quality, and speedy delivery, will definitely be ordering from them again
Hi Steve,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
I would give zero stars if I could. THEY ARE THEIVES. They told me a part was for my car and it was not. Then they changed me $200 to return it. They knew it was wrong part this did this to rob me. DISGUSTING COMPANY.
Hi CW,
We are very sorry for the experience you've had with us. Please email us your concern at customerservice@partsavatar.ca & we will make sure we get it resolved in quick time for you. We will also make sure you do not have to face any such inconvenience in future with us.
Bought some air filters, oil filter, and a PCV valve for our vehicles. Prices are very competitive for brand name parts. Items came quickly and as described. I prefer to use Partsavatar over Rockauto whenever I can and free shipping over $75 is great
Hi David,
It gives us immense pleasure having known that our customers are delighted with our products and services. At PartsAvatar, we strive hard to make our end users feel ecstatic. Thanks for sharing your valuable feedback with us.
Très bon service très satisfaite merci …. Reçu dans un délai raisonnable et les pièces allait vraiment sur ma voiture …..
Hi Lynda,
Merci beaucoup pour cet avis 5 étoiles. Nous apprécions vraiment que vous soyez un client et que vous nous aidiez à faire connaître notre société. Nous sommes là pour vous à tout moment. Nous partagerons cela avec l'équipe pour leur faire savoir qu'il faut continuer ce travail incroyable.
Partsavatar responded to my emails within a couple of hours. John provided excellent customer care. Cheers!
Hi Alfred,
We are glad to know you're elated with our products & services. We will be looking forward to keeping you delighted with our services every time you do business with us.
Service rapide et pièces de qualité. Commande facile via Paypal. Vraiment moins cher que pieces auto NAPA qui ne font pas d'escompte aux gens. Ca vaut la peine de magasiner sur le site car il y a beaucoup de choix de pieces de différentes qualités sur le site Part Avatar. Livraison en 2-3 jours ouvrable en Montérégie. Plus rapide que US. Pas de frais de transport c'est un +++.
Hi Yoan,
Nous vous remercions pour vos impressions. Nous l'apprécions vraiment. Chez PartsAvatar, nous travaillons dur pour satisfaire nos clients, et c'est toujours agréable de savoir que nous avons atteint notre objectif. Nous espérons également vous servir à l'avenir!
Purchased wiper blades on discount and they did not sit flat on my windshield. Had to buy more expensive ones.
Hi Scott,
This is really very bothersome for us. Please email us your concern at customerservice@partsavatar.ca if your issue is still unresolved. We will make sure to resolve your concern & provide you with complete customer satisfaction with our services. We also thank you for sharing your feedback with us.
Works perfect and came quickly with a short order period i am very happy with the overall experience
Hi Ken,
We are glad to know your experience in doing business with us. Thank you for your feedback!
I ordered front brake pads and rotors, a caliper, shocks, and bearings for my Chev pickup. On entering the year, model, and engine size, a list of parts shows up that says in big green letters "This part fits your vehicle". It really means MAYBE! When it turned out that some of them did NOT fit my vehicle, I was told that it was my mistake so they won't cover the cost of return shipping. Shipping rotors is about the cost of the rotors so too bad for me. They actually said, quote: "Also, we never want to disappoint our customers but in this case, we are abiding by our company policy." They kept telling me it was all my fault for selecting the wrong part, and hiding behind that word "policy". They use that word a lot, in every chat. Total impasse. Then, they told me I had selected the wrong brake pads as well, as my vehicle is 5600 pounds and not 7200 pounds GVW. I gave them the link to the manufacturer's website showing there is no difference... and of course when I received them, they did fit. They absolutely refuse to take responsibility for the fact that there website can lead you to order the wrong parts, and hence won't cover the cost of return shipping. Note also on core returns (the caliper in my case), the customer gets to pay for shipping too, so, might as well chuck it in the landfill.
Beware beware beware.
Oh also shipping is very slow. Maybe they have a policy about that, I don't know. Before they quickly try and blame the shipping company, I am talking about how long it takes them to get parts out their door, not the time in transit.
Hi Jim,
We are very sorry for the inconvenience you had to face. For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Very good price and fast delivery. Good fitment. Only time will tell about Quality.
Hi Brian,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Service was ok and sounded good with help to get proper part witch was right part but for wrong year of car,, Delivery was to be 2 weeks and was a month,, Cost me more money to have part replaced and fixed for it would work on my car cause of wrong part year sent by Avatar,,
Hi Robert,
We are very sorry for the inconvenience you had to face. The feedback has been shared with the concerned department so that none of our customers faces this issue again. For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
I ordered 2 front wheel hubs. Only 1 was shipped but the order was marked as shipping in full indicating PA thought that the order was complete. I placed the ordered on a Sunday, didn't get confirmation of an accepted order or when item would be shipped until I contacted PA. I received the first package 10 days after placing the order - not 2-4 days as shown on the web site. I contacted PA to indicate I only received 1 item and was told that the "concerned department" would get back to me. They didn't. I contacted PA to find out what the status of my 2nd item was. Later I found out another delay in shipping. I finally received the item after waiting another week. Not impressed with my first order from PA.
Hi Brian,
This is really very bothersome for us. Please email us your concern at customerservice@partsavatar.ca if your issue is still unresolved. We will make sure to resolve your concern & provide you with complete customer satisfaction with our services. We also thank you for sharing your feedback with us.
Parts fit great
Delivered to door really quickly
I was surprised on how easy it was to order and get everything I needed
Hi Eric,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
It's a great place to buy parts. They have some great prices and fast delivery. Will continue to shop there.
Hi Gary,
We are glad to know your experience in doing business with us. Thank you for your feedback!
I recently ordered two parts and only received one, yet I was billed for both. I did the "live chat" twice and was told both times that my part was on its way. Days later I received an email requesting me to rate Parts Avatar. Attached to this email was an email advising me my part was in another warehouse and it would be an additional 6 days before it was shipped to me. I never received the email and I needed the part promptly so I did the "live chat" once again. The representative was not helpful at all and did not offer to make things right. I canceled the second item and contacted VISA to put a stop on the payment for the item I never received. I will not order from this company again, don't trust them!
Hi Robert,
This is really very bothersome for us. Please email us your concern at customerservice@partsavatar.ca if your issue is still unresolved. We will make sure to resolve your concern & provide you with complete customer satisfaction with our services. We also thank you for sharing your feedback with us.
A part was ordered and not received. When I contacted customer service it took over 24 hours to confirm the part wasn't shipped because it wasn't in stock. Then took another 48 hours to just be offered a refund. Communication would be better received before an order is shipped if there is a stock issue.
Hi Estevan,
We are very sorry for the inconvenience you had to face. For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Everything arrived fast and fit perfectly on my 2018 Audi A4. Great experience!
Hi Anthony,
It gives us immense pleasure having known that our customers are delighted with our products and services. At PartsAvatar, we strive hard to make our end users feel ecstatic. Thanks for sharing your valuable feedback with us.
Took 8 days to ship order
Shipped it because l was cancelling the order
Then they shipped within 2 orders
Gave me a 5 percent rebate but have never got it back on my credit card
Hi Chris,
We are very sorry for the inconvenience you had to face. For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Great service and products
Shipped quickly and accurately
Hi Yves,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Moira,
We are glad to know your experience in doing business with us. Thank you for your feedback!