Parts Avatar Reviews Summary
Parts Avatar generally enjoys a positive reputation among its customers, noted for its fast shipping, competitive pricing, and a user-friendly website that simplifies the ordering process. Many customers express satisfaction with the quality of parts received and appreciate the extensive selection available. However, concerns arise regarding delivery delays, issues with customer service responsiveness, and complications with returns, particularly when items are not as expected. While some customers report a willingness to continue using the service despite occasional setbacks, consistent improvements in communication and order fulfillment could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I mistakenly ordered the wrong part but the part arrived within a week and in excellent condition so very quick. Their return process is flawless, the support team were very helpful on instructing me with the steps to the return and answered within hours. Got my money back and bought the good part they recommend me since these are usually the cheapest part in Canada.
Quick and easy, the price is right! Excellent selection.
Hi Jeff,
We are glad to know you're elated with our products & services. We will be looking forward to keeping you delighted with our services every time you do business with us.
Great prices and hustle free transaction. I ordered 2 engine and 2 cabin air filters for regular maintenance, on my 2013 Cayenne
Hi Lech,
It gives us immense pleasure having known that our customers are delighted with our products and services. At PartsAvatar, we strive hard to make our end users feel ecstatic. Thanks for sharing your valuable feedback with us.
First time ordering parts from these guys and i can say that i was very satisfied. All the lights fit to specification according to the site and there online service was helpful. I will be ordering off hear in the future.
Hi Nikone,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. We will share this with the team to let them know to keep up the amazing work.
Shipping was faster than anticipated! Great experience!
Hi Audrey,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.
My order arrived with the correct parts. Service was excellent. Very happy with the entire process. Descriptions and ease of using site are excellent.
Hi Ian,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Parts were least expensive but plan on waiting on them
Hi CC,
This is really very bothersome for us. Please email us your concern at customerservice@partsavatar.ca if your issue is still unresolved. We will make sure to resolve your concern & provide you with complete customer satisfaction with our services. We also thank you for sharing your feedback with us
Very satisfied. Correct part, works as intended. Came fast, excellent price.
Hi Greg,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
I have told an awful lot of people about your service. We have been extremely happy with the delivery time, and, unlike your competitors, in most cases you don't charge for delivery, also your prices are amazing... (don't let it get to your head and start raising the price is now folks)... Every part I bought fit as it should that's five stars as far as I'm concerned!
Hi David,
We are glad to know you're elated with our products & services. We will be looking forward to keeping you delighted with our services every time you do business with us.
Bought a bunch of brake parts and tuneup parts for my van. A week later half the brake parts and half the tuneup parts arrived. But not enough to do either job. 2 weeks go by and the rest doesnt show. I email customers service and am told will arrive by the 28th. A week after that I again talk to customer service who finally provide a tracking number. Check tracking and parts werent even shipped until AFTER they were supposed to be at my house. I was obviously angry with being lied to and asked for a refund on parts or at least a rebate. Consistently told told to just wait til parts arrive. Its now another week and a half later and still no pkg... I bought all my parts at local store and have done all the work and now driving the vehicle. Never using PartsAvatar again! Now to fight to get my money back...
Hi Aidan,
We are very sorry for the inconvenience you had to face. For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
I ordered 2 struts for my car, and they were delivered with in a few days. Zero hassle and got the right parts the first time.
Hi Dana,
It gives us immense pleasure having known that our customers are delighted with our products and services. At PartsAvatar, we strive hard to make our end users feel ecstatic. Thanks for sharing your valuable feedback with us.
For the most part, their prices are good. However, shipping is terrible. On their website, they state, shipping within 36 hours. I have ordered from Parts Avatar several times and it is generally at least 4 days from the time you place your order until it is shipped. Shipping is usually by Purolator and these people are even slower than Canada Post. If you order from Parts Avatar, expect to wait at least 2 weeks before you receive it.
Hi Francis,
This is really very bothersome for us. Please email us your concern at customerservice@partsavatar.ca if your issue is still unresolved. We will make sure to resolve your concern & provide you with complete customer satisfaction with our services. We also thank you for sharing your feedback with us
They look exactly like what I ordered but haven't had time to put them on the truck yet. Good delivery time great prices.
Hi Laverne,
Thank you for much for sharing your experience with us. We are looking forward to doing business with you again.
These guys are a total scam. Do not order from them. They take payments through paypal but don't ship the product. They have no phone number but only an online chat, who tell you either (a) yeah yeah we shipped it - only they can't give you a tracking number, or (b) they tell you sorry the part is out of stock and we'll ship it when it arrives. They have no customer service options. It took me 4 days to get a tracking number - which after calling Purolator turns out was just the shipping label they printed up after I called them to ask where my package was. It's been 2 weeks and they cannot confirm anything other than they took my money.
Hi NC,
This is really very bothersome for us. Please email us your concern at customerservice@partsavatar.ca if your issue is still unresolved. We will make sure to resolve your concern & provide you with complete customer satisfaction with our services. We also thank you for sharing your feedback with us.
Ordered a brake caliper. The emailed order confirmation stated that an invoice and return shipping instructions for the old core would be with the shipment. This didn't happen.
The person conducting " live chat " is of no help and will not provide a phone number.
Stick with you local suppliers, then you can actually talk to someone for resolution
Hi Lloyd,
We are very sorry for the experience you've had with us. Please email us your concern at customerservice@partsavatar.ca & we will make sure we get it resolved in quick time for you. We will also make sure you do not have to face any such inconvenience in future with us.
Couple were really fast and couple slow but overall good exsperience. Will order more parts in future
Hi Jason,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.
Website is easy to navigate, and is thorough. Pricing is reasonable compared to the
Large US websites. Delivery was timely and correct.
Hi Joseph,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Order took over 2 weeks to arrive via Canada Post I ordered a timing bet/ water pump kit advertised marked down from $131 to $46.56. Only received the timing belt and tensioner. After an enquiry I was told it was a mistake. The water pump doesn't come with the kit. No offer to correct the mistake. Website still lists it coming with a water pump!
Hi David,
We are very sorry for the inconvenience you had to face. For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Easy search, parts as described, fast delivery. Will definitely use again. Thanks you. Thank you. Thank you
Hi Jeff,
It gives us immense pleasure having known that our customers are delighted with our products and services. At PartsAvatar, we strive hard to make our end users feel ecstatic. Thanks for sharing your valuable feedback with us.
Fast shipping and item as expected. Would recommend
Hi Gabriel,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Adam,
It gives us immense pleasure having known that our customers are delighted with our products and services. At PartsAvatar, we strive hard to make our end users feel ecstatic. Thanks for sharing your valuable feedback with us.