Parts Avatar Reviews Summary
Parts Avatar generally enjoys a positive reputation among its customers, noted for its fast shipping, competitive pricing, and a user-friendly website that simplifies the ordering process. Many customers express satisfaction with the quality of parts received and appreciate the extensive selection available. However, concerns arise regarding delivery delays, issues with customer service responsiveness, and complications with returns, particularly when items are not as expected. While some customers report a willingness to continue using the service despite occasional setbacks, consistent improvements in communication and order fulfillment could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I have received on July 8th, but I suppose to get them between july2-4th. The only reason that i want to buy a part from you was delivery time. This is not acceptable for business. I prefer to buy them from another local shop and get them all in same day. Your customer service are only said to me 'sorry'. They didn't even try to win me or offer me something to make me feel better. I don't think, i will buy any parts from you.
Thank you!
This item was damaged beyond use due to inventory handling or a return from a previous customer. The delivery was fine, but in lieu of the condition of the carton, packaging, and the parts condition, it's clear that no one at your organization inspected this component before shipping! I am a frequent customer of your firm, but I now have to question any ongoing business and request an immediate return authorization & credit. Additionally would request a confirmation from your firm as to why this happened! Further to these communities, I would suggest that you review my previous purchases from your company...
Hi Bob,
We sincerely apologize for the caused inconvenience. It was an uncommon instance. As we have checked, your case has been escalated and our team has reached out to you over the mail to help you. Please share the required details with them and we will quickly resolve your issue. We will also make sure that you never face issues like this again with us in the future.
For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
I placing order on June 14 for the spectra premium and sent to me the cheap part. The manager nothing to help, fraud and scam.
Hi,
We are sorry that your experience did not meet your expectations. As we have checked, your case has already been escalated and our team has reached out to you over the mail with an update. Please be assured that we will process a refund as soon as the part is received at our warehouse. We will also make sure that you never face issues like this again with us in the future.
For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Trying to RMA on wrong brake pads shipped. Only pads listed on website for vehicle are not correct, had to go to Brembo site to get correct part number for pads for my vehicle after I realized parts avatar shipped wrong pads. Correct pads are available through parts avatar but only by searching with the part number provided by Brembo's website. I contacted company through online chat to discuss issue only to have chat terminated by representative twice. I have a RMA number to return, but I did not get a shipping label to return to you. Very Frustrating. Please call me to rectify The RMA number is18FEA2380BA
Hi,
We are sorry that your experience did not meet your expectations. As we have checked, your case has already been escalated and our team has reached out to you over the mail to help you. We request you to please return the parts using the shared details and we will provide you a refund. Rest assured that your feedback is duly noted. We will take care that you never face issues like this again with us in the future.
For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
I selected the make and model for my car from their website and I ordered 4 items based on my selection, I received little late and one of the items won't fit my car, I contacted them to return the item, and I discovered that they don't have a phone number and they used international call center [ they have no idea what they are selling and it took me days and days to explain to them the issue, finally they want me to return the item on my expense! SAVE TIME AND MONEY AND BUY LOCALLY.
Hi,
We are sorry that your experience did not meet your expectations. We would like to inform you that our telephone lines are down due to technical issues. We are working on fixing it. As we have checked, your case has already been escalated and our team has reached out to you over the mail to help you. Please use the shared details to return the part and we will provide you a refund. Rest assured that your feedback is duly noted. We will also make sure that you never face issues like this again with us in the future.
For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Parts didn't fit and dealing with customer service for my return was a nightmare. Not impressed will never purchase from again.
Hi,
We sincerely apologize for the caused inconvenience. As we have checked, your case has been escalated and our team has reached out to you over the mail with an update. Please rest assured that your feedback is duly noted. Please feel free to reach out to us at customerservice@partsavatar.ca if you still have any concerns, we will be happy to resolve your issue. We will take care that you never face issues like this again with us in the future. Your feedback is valuable to us. Thank you for sharing it.
Perfect fit super easy to install, cheap price and showed up in 2 days
Hi,
We are glad to know your experience in doing business with us. Thank you for your feedback!
Didn't get package
It has been 8 days and I have checked mailbox multiple times. Hopefully it comes in
Hi,
We sincerely apologize for the caused inconvenience. We would like to inform you that we are unable to find your order details. We request you to please reach out to us at customerservice@partsavatar.ca or on Live Chat & we will make sure we get it resolved in quick time for you. We will also make sure you do not have to face any such inconvenience in future with us.
I'll order again! The Web site is very easy to use.
Hi Steve,
Thank you for taking out time to rate us. Your feedback is truly appreciated.
I have ordered many parts from this site. Always correct and fast delivery
Hi,
Thanks a ton for sharing your experience with us. We hope to serve you in the future too.
On time,parts are as per description.right fit,I will order again in future
Hi,
We are glad to know your experience in doing business with us. Thank you for your feedback!
Very satisfied with purchase.
Received it in few days.
Hi,
At Partsavatar, we work with our full potential to satisfy the needs of our customers and it is nice to understand that we have achieved it through the feedback from our customers. Looking forward to seeing you again in the future.
Received my parts as described and on time.and I have to have more words 50 apparently
Hi,
Thanks a ton for sharing your experience with us. We hope to serve you in the future too.
This was my second order in a week
The first one was fine,but I installed it wrong and had to reorder another.
Both times were very easy to order at a resonable price and arrived in 3 days.
Will definitely order from parts avatar again
Hi,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Received genuine products. They were easy to install and packaging was good too. Satisfied
Hi,
Thanks for taking time out to share your feedback. We value customer’s feedback. Hope to see you again in the future too!
I used to enjoy ordering from this company, but it seems as they've grown, the service or lack of keeps getting worse. For anyone that isn't aware, they have implemented a handling charge that is not noted anywhere on the website or at checkout. Every order placed is subject to a handling fee of approximately $0.80 - $1.00. And the customer service agent refuses to tell you WHEN the charge was implemented.
Y'all need to stop this $#*!.
Hi,
We sincerely apologize for the caused inconvenience. This is not the service that we aspire to offer. As we have checked, your case has been escalated and our team has reached out to you over the mail with the required information. Rest assured that your feedback is duly noted. We will take care that you never face issues like this again with us in the future.
For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Received order on time and just as described. Quality looks great!
Hi,
Thank you so much for sharing your experience with us. We are looking forward to doing business with you again.
Except Purolator didn't deliver door to door, driver now are lazy lol They leave pickup note haha
Hi,
We appreciate you for taking the time to share your feedback. Your feedback is duly noted. Looking forward to serving you again in the future.
Be careful. You can not delete your credit card info once they have it. The is a glitch they will not acknowledge. Ask them to delete the whole account and they don't seem to do that either
Hi,
We sincerely apologize for the caused inconvenience. Please reach out to us at customerservice@partsavatar.ca & we will make sure we get it resolved in quick time for you. We will also make sure you do not have to face any such inconvenience in future with us.
Got what I needed quickly. Item was shipped quickly.
Hi,
Thanks a ton for sharing your experience with us. We hope to serve you in the future too.
So far, the ordering process is fairly straightforward and quick.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
We are sorry that your experience did not meet your expectations. It was an uncommon instance. As we have checked, your case has been escalated and our team has reached out to you over the mail with an update. Please feel free to contact us at customerservice@partsavatar.ca if you still have any concerns, we will be happy to resolve your issue. We will also take care that you never face issues like this again with us in the future. Your feedback is valuable to us. Thank you for sharing it.