Pacific ColumnsReviews 2,290

I aksed for expedited processing of my order and told the salesperson that I needed the columns by a certain date. It was not until the columns were processed that I learned the columns would not be shipped in time. I spoke to a customer service person, the initial salesperson and sent a written email to customer service to cancel the column shipment. However, the columns were still shipped despite my repeated efforts to attempt to cancel the order.

I would like to be contacted immediately by customer service to cancel the order, return the columns to you because I can no longer use them and get a refund.

The quote I received was utilized for pricing on a large renovation job. At the time of purchase I was told all the items were annotated on the quote, but one of the items pricing was forgotten. The new price was more than I charged the customer. I know everyone makes mistakes and Pacific Columns did bring the price down to what I charged the customer, but I'm in business to make money not break even. I have utilized Pacific Columns many other times and had no problems, so I guess I'll let this one pass. LOL

I placed my order with very specific needs that had to be met- delivery within 2 weeks. It's a long story, but this was very important and I could not stress it enough when I placed the order. I was assured it would be shipped on time, with plenty of time for delivery to be on time, as delivery is out of their control. Understood, as the window of shipping time was reasonable. Once I paid for the order, I called a couple days later to verify it would be shipped on time. Their 5-8 day ship time was suddenly 6-8 weeks, I made numerous calls, and send numerous emails about the situation, it was eventually shipped after neary 4 weeks, and I was told "that IS fast... for us!" I very clearly stated my dissatisfaction with their salesman, and service, and assured them there would never be another order. It's clear they care more about sales than customers, I.e. Making a one time sale is more important than a happy customer who could and would order regularly. Despite my very clear and very reasonable requests, that ignored my needs and NONE of the promises they made at the time of saw were satisfied. Very poor business.

Columns and capitols did not arrive when we were told that they would. Poorly cut columns. Wavy and inaccurate. Incorrect bases shipped originally. Zachary was very professional as was Ryan. They were really trying to resolve the problem as quickly as possible. I was at the mercy of "who knows what". Once delivery was taken and issues were found we were handled very quickly and with great concern. We did find that 1 of our last 2 columns was cut incorrectly but we had a good enough crew to re-cut an make it work. Never informed sales or customer service of the last problems. Lost enough time.