OVH

This is a pathetic hosting service. Overcomplicated interface, barebone statistics, and ZERO SUPPORT! The support system was not very good before; now they have done away with it altogether. They force you through a series of questions but you never get to contact a real person. OVH has become worse than a free hosting service in terms of quality. The only reason why I haven't switched yet is because the process is such a pain. Avoid OVH. Get yourself a real hosting platform.

I have used OVH since 2014, everything was fine then, but now customer support is AWFUL. They just try to avoid the problem and the ticket is closed before you can answer it. If you want to talk about the issue again, you need to make another ticket. They don't answer anything about the problem plus it's really hard to contact them. I don't get reminders about invoices and my domain was closed several times because of this. Customer support says that emails have been sent, even though their own system says that they haven't sent any reminders. If I could there wouldn't be any stars for them. I need to change the service asap.

You cannot buy a server in Europe while living in the USA, OVH employees have never helped, they only send it to another department. Or the region, this suggests that the company only cares about payment and not the convenience of customers!

Bad customer support, They are totally incompetent. Not sure how this company survive such a long time.
M advise is simple stay away from them. Look for other service.

Hello,
Two weeks passed since I moved my server to OVH Canada.
No issue has been detected yet.

Fyi

Disgusting registrar, buggy admin panel, stupid idiots on support.
They do not answer you for weeks and months, then they close the tickets and you have to start over
Never ever buy domains from them! This is a hellhole, not a registrar

Stay away from these people, their support sucks, its slow, the phones are useless and automated only. They billed me for services i cant even see anymore on my account, a year later after they were cancelled, refuses to do refunds. Theyre scammers. 6 years client, good bye! Money is more important than the customers.

Opening OVH dashboard is really slow, sometimes doesn t open and need to reload the page. Email is not working, i tried different guide but still can t figure why is not working. The customer care in forst place said can t help on this matter. After i requested for refund then they wlling to help. Now they asked to configure MX, and give me a link to read. After configure still not working. I paid the service since 12-09-22. Today is 27 and the email is still not working. DONT WASTE YOUR MONEY

They are not delivering the product as described. And they do dept collect on products that dont even work has not been deliverd. Watch out with these guys! They scam you.

OVH has a reputation among computer programmers as the cheapest place to rent a VPS server, usually for website hosting. They do have high bandwidth machines for the lowest price. If you are not a programmer you can purchase product support too. So far so good.

However, their marketing website frequently mentions "easy to cancel." Another paragraph states "just stop paying your bill and we will reclaim your server."

I signed up. Their service didn't work out for me. It doesn't matter why. When I tried to cancel they said I owed them $480 USA dollars because I had signed a 2 year contract.

Perhaps I missed some fine print. These are internet snakes. Their actions soil and tarnish the proud history of the French speaking peoples. There are better choices.

Finally: never ever sign up for any recurring charge by filling out a form. Always (always always always) call a sales person on a phone and speak to them in person.

This company requires you to take a picture of your credit card, photo ID and also yourself holding your credit card before they accept you as a customer. If they decline you they will not tell you why and will instead simply close your ticket without explaining why. They also require you to upload these pictures to a sus website and "promise" to delete the pictures afterwards. Extremely suspicious company with absolutely no customer service. I had to reopen my ticket twice just go get a reply that said, "we will not tell you the reason why you were declined." Like I get it guys, decline me, but at least be direct about why.

Do not use this company.

2 problems in the same month. I had a website with an application for patient tracking that cost me $20,000. The email associated with my account was that of my programmer who no longer works for the company. During the renewal, I was never notified and when I realized the problem, it was too late, there was no way to recover my site, I lost everything. Another problem that I just had, I reserved a domain name a month ago. I received the confirmation of the domain name as expected. I went to install WordPress on the website, received confirmation that everything was done, tested it, and it didn't work. I opened a ticket, which they closed telling me that everything was correct. I opened more tickets, and the same scenario played out every time, they told me that everything was correct. They told me to call CIRA to confirm my domain name, and that they would resolve everything quickly. I called CIRA and after talking with the support, the guys told me that the domain is not reserved... I call OVH to tell the new and two minutes later, they cancelled my invoice without even telling me. I called OVH for more details, and they told me that there was a registration problem and they decided to cancel it, the easiest thing for them to do.

Absolutely unsatisfied at what I thought was a reputable business and service, only to discover that they try using extortion and blackmail type tactics to extract money out of loyal customers who wish to downgrade, then to top it off suspend services which are needed for ongoing business even after having made payment but due to their errors and inaction, one would have thought they would be more swift to expedite such issues where they are liable to prevent litigation, but seems their customer services, support ticket service and to top it off their claims department is in on the extortion and really don't care! I shall post ongoing updates on this matter.

I open a ticket in OVH no response for 24hours, am looking now for refund same no response am idiot to use ovh without checking in (trust pilot) 2.2 points they let me think before i do this mistake, they give me a fake space 20gb gone fast without doing anything we just start 20gb of SSD go fast i delete some files but the space still changed every seconde i check my space with cmd DF every seconde add space ask him why this happen no response. The french company use Fraud. They response just in trust pilot. Be carefully before using any service from french company they all use fraud if you wan't to use french company check if they have paypal as payment method.

See what i get when ask for cancel order they already get the money lol see picture bellow
Order number: *******

Very bad support.
The only way to communicate is through tickets.
Even with a premium level of support, tickets are not answered.
Servers down for 15 hours and OVH does not inform about problems in any way

I'd purchased a vps plan on 18th sept, tried to setup 3 times but always returned with some error. The first time issue with root access, 2nd time issue with outdated command and third time with securing vps,

I give up after 3rd attempt and wanted to cancel the vps, but their cancel form always returned with error.

Then i'd opened support ticket to cancel the order, they replied after 3 days "Please note that we offer the refund only if there are any hardware faults"

I explained then next day they replied "Our billing team has reviewed your refund request and we regret to inform you that you are not eligible for a refund."

Their stupid server not workings and now they don't refund for it too.

I lost my money but you better be careful.

The VERY slow support and billing service, but it's not the main.

The main is: we received the message that our bare metal host will be switched off in 15 minutes. Of course, we didn't have enough time to do anything and host was powered off.

After this incident we had a week+ conversation with support. No sorry, no compensation. Their position that "it was the scheduled maintenance" because they had written about it somewhere in their status page that we even hand't known about. If you want to know about their PLANNED maintenances you shoud check their updates by yourself.

Btw a half a year ago I tried to learn their prices to set up a few dozens new bare metal hosts. I wrote 3 times to their Sales using different ways but no one answered me. I tried to reach their Sales via their support because we had an account but received an answer "we can't help you, bye". Wow.

I've got some proofs about both cases.

After the fire they just concentrated to their infrastructures. They leaved alone their customers without service and without data. An auxialary server for the customers it would have been a solution for a rapid interaction to the users keep somehow they work (eg. Load back from a local backup). But they did not communcated directly with the customers (ovh did not replied to the tickets and did not picked up the phones. And ovh did not given any help to the users) whos therefore lost lots of work, money and business (a complete life). They caused for the customers a very big damage! It seems for ovh the customer is not important, just the customer's money.

I've been using OVH for years. I recently shut down two of my old VPS systems I had with them, and migrated them over to newer ones, as they were slowly beginning to transition away from my old VPS line, (understandably). As far as being a customer, I absolutely love them... except when it comes to issues. Although they don't happen often, if you have a problem with your system that OVH hosts, good luck getting support to respond in a timely manner, if at all. Their support is an absolute joke. It always has been, it still is, and it likely always will be. This company does an absolutely incredible job at everything else. If they would just invest some of their time and money into their support team, they would be hands down the best provider in the industry. Sadly I don't see this changing any time soon, as the powers at be up top clearly don't care, and haven't since its creation.

I tried their 50GB Additional disks, and it cannot be cancelled. They charged me $8 for the 2nd month, I create a ticket to cancel it and asked for a refund, after 5 days now, they still not responding!

Theres no doubt their equipment is top notch. Any hardware issue, their tech's respond immediately. You will receive absolutely no tech support so do not expect it, General support you WILL expect is also non existent, at least via their useless ticket system which takes 10-15 days to get a response from. However, give them a call and support is immediate.

I went from recommending everyone I know to this hosting company. To now am just waiting to migrate out of here ASAP.

Just this month was trying to get a VPS. As i know before thier server was promot.

Now am waiting for days. Then asked for documents. And ticket respons time is trash. Why my money got deducted instantly.

WHER IS THE SERVICE I PAID FOR. OTHERWISE, REFUND AND REPLY TO TICKETS