OVH

I had an extremely frustrating experience with this service. After reaching out for support multiple times, I felt completely ignored and dismissed. The responses I received were slow, unhelpful, and lacked any real understanding of my issue. Instead of providing a clear solution, I was met with endless back-and-forth and no resolution in sight.

It's clear that they don't take customer concerns seriously. Their support team needs better training on how to actually help. It's incredibly frustrating to waste time on a company that clearly doesn't value its customers.

This company is an absolute scam! I paid for a service that was promised, but I never received anything in return. Despite numerous attempts to contact them for support, I was completely ignored. Not only did they take my money, but they also failed to provide the service I paid for.

The lack of response and complete disregard for customers' issues is unbelievable. I would strongly advise anyone to avoid this company. It's a waste of money, and you'll get nothing in return.

I'll be spreading the word everywhere I can about this fraudulent company.

They're utterly uninterested in helping even when they wrongly delete services without authorisation!

The support do not read all your questions and take an absolute age to respond, if they even do reply.

I paid 266 Euros to get VPS service on 15.02.2023, but they asked for a national ID or passport because the information was missing. They stated that since I did not agree to send, the refund would take between 9 and 14 days and this process was not in their hands. There are also inconsistencies in the messages they wrote on different dates. It's now been 23 days since the payment and they still haven't refunded.

Absolutely unsatisfied at what I thought was a reputable business and service, only to discover that they try using extortion and blackmail type tactics to extract money out of loyal customers who wish to downgrade, then to top it off suspend services which are needed for ongoing business even after having made payment but due to their errors and inaction, one would have thought they would be more swift to expedite such issues where they are liable to prevent litigation, but seems their customer services, support ticket service and to top it off their claims department is in on the extortion and really don't care! I shall post ongoing updates on this matter.

Disgusting registrar, buggy admin panel, stupid idiots on support.
They do not answer you for weeks and months, then they close the tickets and you have to start over
Never ever buy domains from them! This is a hellhole, not a registrar

You cannot buy a server in Europe while living in the USA, OVH employees have never helped, they only send it to another department. Or the region, this suggests that the company only cares about payment and not the convenience of customers!

The VERY slow support and billing service, but it's not the main.

The main is: we received the message that our bare metal host will be switched off in 15 minutes. Of course, we didn't have enough time to do anything and host was powered off.

After this incident we had a week+ conversation with support. No sorry, no compensation. Their position that "it was the scheduled maintenance" because they had written about it somewhere in their status page that we even hand't known about. If you want to know about their PLANNED maintenances you shoud check their updates by yourself.

Btw a half a year ago I tried to learn their prices to set up a few dozens new bare metal hosts. I wrote 3 times to their Sales using different ways but no one answered me. I tried to reach their Sales via their support because we had an account but received an answer "we can't help you, bye". Wow.

I've got some proofs about both cases.

Opening OVH dashboard is really slow, sometimes doesn t open and need to reload the page. Email is not working, i tried different guide but still can t figure why is not working. The customer care in forst place said can t help on this matter. After i requested for refund then they wlling to help. Now they asked to configure MX, and give me a link to read. After configure still not working. I paid the service since 12-09-22. Today is 27 and the email is still not working. DONT WASTE YOUR MONEY

I open a ticket in OVH no response for 24hours, am looking now for refund same no response am idiot to use ovh without checking in (trust pilot) 2.2 points they let me think before i do this mistake, they give me a fake space 20gb gone fast without doing anything we just start 20gb of SSD go fast i delete some files but the space still changed every seconde i check my space with cmd DF every seconde add space ask him why this happen no response. The french company use Fraud. They response just in trust pilot. Be carefully before using any service from french company they all use fraud if you wan't to use french company check if they have paypal as payment method.

OVH has a reputation among computer programmers as the cheapest place to rent a VPS server, usually for website hosting. They do have high bandwidth machines for the lowest price. If you are not a programmer you can purchase product support too. So far so good.

However, their marketing website frequently mentions "easy to cancel." Another paragraph states "just stop paying your bill and we will reclaim your server."

I signed up. Their service didn't work out for me. It doesn't matter why. When I tried to cancel they said I owed them $480 USA dollars because I had signed a 2 year contract.

Perhaps I missed some fine print. These are internet snakes. Their actions soil and tarnish the proud history of the French speaking peoples. There are better choices.

Finally: never ever sign up for any recurring charge by filling out a form. Always (always always always) call a sales person on a phone and speak to them in person.

I've been using OVH for years. I recently shut down two of my old VPS systems I had with them, and migrated them over to newer ones, as they were slowly beginning to transition away from my old VPS line, (understandably). As far as being a customer, I absolutely love them... except when it comes to issues. Although they don't happen often, if you have a problem with your system that OVH hosts, good luck getting support to respond in a timely manner, if at all. Their support is an absolute joke. It always has been, it still is, and it likely always will be. This company does an absolutely incredible job at everything else. If they would just invest some of their time and money into their support team, they would be hands down the best provider in the industry. Sadly I don't see this changing any time soon, as the powers at be up top clearly don't care, and haven't since its creation.

My sky-tours.com is since many years unhappy client of OVH. Their customer support its terrible bad. Since over 10 days now we experienced several hardware failures (servers and routers) and nothing happens except receiving automated emails where they say, we will repair in 10 days and please don't contact us. Our direct losses at the moment have mounted up to $15.000 sor far. We have during the year constantly experienced bad unhelpful support but at the moment it's as is worst.

I have used OVH since 2014, everything was fine then, but now customer support is AWFUL. They just try to avoid the problem and the ticket is closed before you can answer it. If you want to talk about the issue again, you need to make another ticket. They don't answer anything about the problem plus it's really hard to contact them. I don't get reminders about invoices and my domain was closed several times because of this. Customer support says that emails have been sent, even though their own system says that they haven't sent any reminders. If I could there wouldn't be any stars for them. I need to change the service asap.

They are not delivering the product as described. And they do dept collect on products that dont even work has not been deliverd. Watch out with these guys! They scam you.

This is a pathetic hosting service. Overcomplicated interface, barebone statistics, and ZERO SUPPORT! The support system was not very good before; now they have done away with it altogether. They force you through a series of questions but you never get to contact a real person. OVH has become worse than a free hosting service in terms of quality. The only reason why I haven't switched yet is because the process is such a pain. Avoid OVH. Get yourself a real hosting platform.

This company requires you to take a picture of your credit card, photo ID and also yourself holding your credit card before they accept you as a customer. If they decline you they will not tell you why and will instead simply close your ticket without explaining why. They also require you to upload these pictures to a sus website and "promise" to delete the pictures afterwards. Extremely suspicious company with absolutely no customer service. I had to reopen my ticket twice just go get a reply that said, "we will not tell you the reason why you were declined." Like I get it guys, decline me, but at least be direct about why.

Do not use this company.

It seems they are collabsed. No email
The multifactor sms arrived 3 days later and no further code was sent, it is blocked I guess.

Can't reach anz mail or telephone.