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Overstock.com Reviews Summary
Overstock's reputation is significantly marred by customer dissatisfaction, particularly regarding its customer service and return policies. Many customers report frustrations with delayed deliveries, inadequate support, and challenges in processing returns or exchanges. Issues with product quality, such as receiving damaged or misrepresented items, further exacerbate negative sentiments. Conversely, some customers appreciate the variety of products and find value in the selection offered. However, the prevalent concerns about service inefficiencies and lack of accountability overshadow these positives, leading to a general sentiment of caution among potential buyers.
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I have found all sorts of items at Overstock, at reasonable prices. Returns are fair and reasonable, and pricing is great.
I ordered a bedspread a week before an event at my house that it needed to be in for and the shipping said it would take 3 to 6 days to get here which would have been fine but on the 5th day I checked the status of it and it had hadn't even shipped yet and said it lacked 5 days.
I ordered a pair of dress pants a couple weeks ago and the estimated time of delivery was april 24. It came today (april 13) i was not expecting it at all. But it was very fast and im impressed. The delivery was a bit pricey but it was worth it. The package was very well packaged. There was bubble wrap and very secure. The pants were very well folded and brand new.
The prices can be high, although I used to trust them to be the lowest. I would rather the percent off than the Overstock money to spend.
Purchased a knock off of a mid century modern sofa, it was ok! Just too small.
Call up told and told them it far small then needed.
No problem on return! Possibly a mostest amount was expected.ok
Come to find out, sofa $958 total!
To send it back $303! This because it's a personal situation!? Not a defect or damage so my Wal-Mart card is refunded $651. I am still on hook for 303 on card!?
Not a fan of over stock won't buy from them again.
I like overstock because i can get good items with lots of details at a good price and in most sizes
I always check Overstock for whatever I am trying to find at a good price. I am usually pleased at what I find for the prices.
Great merchandise. Always as described. Came without any instructions several times.
I ordered a golf set and was disappointed when only half of it arrived, a few clubs, not all listed and not the bag. I called Customer Care and they had no idea where the rest of the order was and could not send replacements or a similar substitute. I have not heard back from them since my original call or email. It is frustrating to spend $10 to return half an order that they messed up.
Great deals here, plenty to choose from and on time shipping rate is pretty solid.
I ordered a pair of shoes and I got an email saying they had shipped the next day and I was very pleased. A week later I had been having problems tracking the shipment so I contacted them and they continued to tell me for 4 days ( because I contacted them several times) that they were going to fix the problem and get back to me in 1-2 business days which NEVER happened. Eventually my order said that the return status was in progress and I had never even received my order or told them to return it. Every time I contact them I get the exact same response which is that they will fix it and get back to me within 1-2 business days. That never happens and I have yet to receive a refund or my order.
Bought a recliner last year and it was delivered all the way to my door free. Love it-hate shipping!
Good experience overall with plenty of products to choose from and decent prices.
I have been watching a bedspread for months. If it is on sale, you can not use any other promo code. I applied for Overstock credit card and said you give you 20.00. I thought it was for purchase. No wrong. When the bed spread came it was not what I wanted. Returns easy and fast it said, yes you pay for them. I thought like Amazon, wrong. I was charged almost 12.00 for return. I called and customer service not helpful at all. I have not activated the Overstock Credit Card and never will.
I have ordered several times, and always had a great experience. Site to home shipping isn't always reliable.
Overstock.com has so many amazing deals. I love shopping with them!
One never knows what you might find you can't live without.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members