Overstock.comReviews 1,319

I am in the process of obtaining a 10x10 commercial grade canopy. A search on Google informed Overstock.com have them in stock. I am apprehensive about the durability of the frame so I wanted to see the product in person before making a purchase. I contacted Overstock.com via *******446 and verified the location (******* NW 57th Avenue, Miami Lakes, FL) and hours of operation before I made the 45 minute drive there. The employee assured me the store was open and we verified the location's address. I drove to the location, and it's a medical office, which the medical employee stated has been operational for approximately 1.5 years. I called Overstock.com again and the assistant gave the same location as open. Thereafter, he verified and updated that Overstock.com only operates as an online retailer.
Because of this error, I wasted much valuable time, which can never be replaced. My only available option is to never recommend or patronize this business ever again.
If someone from Overstock.com is willing to contact me, I can be reached at *******@att.net.
Incident occurred on 11/04/2022 at 3:30pm EST.

The sectional I purchased arrived with the tear in the back that looks like it was stabbed with the fork from a lift truck. I sent a message to customer service and it said that I would receive a response within a day, but I have yet to hear back. I also left a review for the product and they denied that as well.

I purchased a "cherry solid wood" coffee table from Overstock.com. Sometime after the purchase, I accidentally discovered that the core of the table was compressed cardboard (see image).

Overstock.com refused to take responsibility for the inaccurate item description saying that it had been too long since purchase. After a month of emails Overstock agreed to return $61 of $334 purchase price but refused to take full responsibility for the inaccurate description.

Throughout all this the item was still posted with the same misleading description. I wonder how many other cardboard products there are masquerading as solid wood on Overstock.com.

I've purchased a few items from Overstock, and I was usually satisfied, despite the downside of buying things that are not assembled.

First, be aware that you a not buying furniture or decor items, you are buying a DIY kit. Even a lamp must be put together (run the wires through it yourself).

Most recently, I ordered a bench that arrived as a pile of confusing pieces. Instead of step by step instructions, I got a single page sketch of all the parts. I'm not an engineer, so I need some actual help. I found the manufacturer's website & emailed their customer support, but never got a response. Since it was obvious I couldn't possibly use an unbuildable bench, I returned it. Overstock charged me $59 to return a $116 item.

What a rip-off!

From now on, it's Amazon and Wayfair for me.

Always exceptional customer service in all areas from ordering to delivery. Sales and promotions are unbeatable. Will purchase again, thank you.

We ordered an item from overstock.com, the item was delivered to a wrong address in a wrong city. We contacted them, they blamed fedex, and refused to provide a refund. Never again. Beware

I will never buy from this company again, received my dining room table in Aug and today Oct 7 still waiting for missing part. I've been calling since then with no results or able to talk to corporate or supervisor Z they claim there is none. Now trying to return and haven't heard from them. Please do your homework before buying from this company I usually don't write reviews and if I do it's always a good one but in this case I feel you should know what it's like.

I purchased a outdoor umbrella with stand last May. The base failed within the warranty. I called customer service and they said they would send someone to pick up the damaged umbrella and stand and put up the new one. Never happened! Called many times and was told it was now beyond the warranty, so they could not replace it. Also, when your put on hold, there is annoying music that you listen to, almost seems as though they want you to hang up. I did call the cooperate office in Utah and was unable to speak with someone there. I left my number, will see if thy call... I doubt if they do.

I don't like to start a new account with a password for every purchase, every website. There are already too many opps for people to scam me and steal my identity.
I want to log in with an ORDER NUMBER from a PACKING SLIP and start a return. I don't want to phone. I don't want to email. OVERSTOCK MAKES THIS VERY DIFFICULT, and I've had it.

It is impossible to cancel an order at overstock.com. As soon as you hit the buy button, you are stuck. Your only option is to receive the item and then return it at your own expense.
If you try to cancel your order, you send an email. It can take hours to days to receive the "No" response. The reason "your order has been sent to the warehouse already for processing….
Even if it is within minutes, even if the fedex number says that only has a label been created, but hasn't shipped. No matter what, you can't cancel an order.

Overstock has some nerve charging exorbitant amounts for returns. They were going to charge me over $40 for a return on a rug that cost $119. I will never recommend them or buy from them again

Literally one of the worst companies on planet earth. Not only do they take six weeks to deliver what they guaranteed would be there in two - when they finally show up, they fail to set up what they were paid extra to do. Then, instead of making it right and immediately sending someone out to set the stuff up, they refund your set up money, leaving you with giant, unmovable boxes in your living room. Will never do business with these apathetic, obtuse creeps again.

They sent me the wrong order twice. Impossible to get the merchandise picked up. When they finally pick it up they send the wrong item again. Spent nearly 5 hours over multiple days on the phone with them and UPS. After the maxed out my Overstock credit card they wanted another card to charge an additional $250. They told me it can take up to 21 days to pick up a return and issue a credit.
750$ later I still have not received the correct order. This is such a scam!

If I could rate 0 I would. This company steals the customers money! I had ordered quilt set (I assumed set meant more than 3 items, my own fault on that part). So I returned the item on my own at USPS 10 dollars vs 32 for their label. A month and a half goes by (figured it takes time to process a return). When I had given them a call to see how the process was going they told me I had to have the tracking number in order to process the return to my bank account (No where in the return process does it say you need to update a tracking number.) Unfortunately after 30 days USPS can not provide a printed tracking number. When I called back and told them this they told me there was nothing they could do without the tracking number even though their product was returned to their warehouse. The two women I had spoken to on the phone were nice and tried to help as much as they could but the companies overall "Return procedures" is BS. I ended up disputing the original charge with my bank. Dont let them steal your money!

I placed an order with them and realized it was without the coupon so I canceled it right away, and ordered again with the coupon. The next day August 4, I realized through PayPal it was going to the wrong address so I called and canceled again. I noticed several days later my money had not been returned. So I called and was told they had canceled it and to contact my financial institution. So I did both PayPal and my bank, both told me it had not been canceled. So I called back you then told they would send it on to the billing department and my money should be back soon. Then we get a call that 3 boxes arrived at someone else's house. So I drove almost 2 hours to get them. The item they said was canceled was there except for one box. So I called again and them know and ask where the other box is since I can't look it up because it was canceled. We find out it is supposed to go to the wrong address again that day. So she calls UPS with me on the phone and asks if I want them to return it and pick up the other 3 boxes from me. I say since I have already paid for it can they just deliver it to me I will keep them. She says no but they can hold it at the facility for us to pick up. Seriously more gas and time to go get the canceled item. We have not been able to try yet and we don't have a tracking number because it was canceled. The lady said she was going to send me a 15% coupon for my trouble. I am thinking do I ever want to go through this again! I was checking my account yesterday and noticed you guys charged me again 1103 WHAT! I never authorized a charge and now I have paid twice for the same item AHHHH. Is this how Overstock works? 1103. 74 on the 19th and 1223. 74 on the 9th of August for the same item! I called today and spoke to a lady then her supervisor. Then I asked for someone in America. He said the billing department refuses to talk to me and they are in America. He says they say they only charged me once. I said I have both my bank and PayPal statement that proves otherwise. Then he put me on hold till it disconnected. I am a teacher the time and money Overstock has solen from me is awful. They should be ashamed!

If I could offer it 0 stars, I honestly would. Ordered a light from the site that was $200 cheaper than a competitors. It's been 5 weeks and there's been no light. I had called to follow up a few weeks after the original purchase- at that point asked if I should take a refund and go elsewhere as I needed this light installed before an event and there was no sign it had shipped. Was reassured they had the light and it was shipped out. Even got an email saying the label had been created. 2 more weeks go by- call again and am now told they can no longer fulfill the order. I've been on hold for 45 minutes and counting as they tell me there's nothing they can do. Best they'll offer is a refund for the original price. I now no longer have time to order it from another site. There's no willingness to come up with solutions. I'm honestly so frustrated with the time spent, lack of results, and the unwillingness of their staff to support.

Been trying to get a refund for 2 chairs that never came for days now. Been on hold over ten times for hours and they can't even find a supervisor within their own company. Overstock took $220 off my debit and won't return any $ although no item came and they want you to talk directly with an outside vendor. Overstock is horrible to deal with.

Just a heads up, the 12/18 month free interest promotions are not as they appear. If you have several purchases on their promotions they DO NOT apply the extra payment to cover the next promotion you have coming due, they will roll it elsewhere so they nail you with the interest. They are saying you have to CALL them, 45 minute wait, and tell them which promotion you want it applied to. What a gimmick! Im closing my business account with them, good luck!