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Water feature ordered and paid for through PayPal. I received a PayPal receipt straight away including an invoice number. There is an IT issue as I didn't receive an acknowledgment from the company. I telephoned the company 9 working days later, after about 10 minutes the phone was answered and I was told my water feature would be sent out straight away. The next day I received my water feature; it's set up, working perfectly and is clearly good quality. To put this minor delay into context I am currently waiting for the rest of my order from a major DIY chain that I paid for in April so I am very happy with my experience with Outdoor Living & the customer service was excellent.See positive reviews
Glaze on the Pottery Water Feature is faulty. Emails sent, no reply. Called and had to wait over 40 mins to get through. Mike said he would look into it, 9 days later still no response and cannot get through even after waiting an hour, line just rings! They are excellent at taking your money though! I personally would never use this company again. Please look at all the other review sites before you part with your hard earnt money.See critical reviews
Tip for consumers: Don't use this site!!! Disgusting trading practice do not buy from them!!
Outdoor Living are one of the UK's leading names in garden furniture and outdoor equipment from Westbury Garden Products Ltd and many others. Please call for more information on Westbury products and more - 01733 688464.
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