Nicky G.

"I dont usually complain this is a first for me. I'm absolutely furious
I ordered a cantilever base from Outdoor living. Delivery was fine.
I wanted to arrange a return OMG what a disaster this turned out to be. The company don't accept emails, and you cannot get through on the phone to arrange a return either. Company is only open from 9-1. I tried so many times to call with which resulted in phone just ringing. No way to leave a message either. What sort of company work like this.
I eventually got through and spoke To someone who said they would get there colleague to get a RMA number for me and would be in touch for collection. No email/no call back. I called again a couple of times. Couldn't get through. Eventually did and was told it's over 30 days and would not take item back. I explained how bad the service has been and not my fault I cannot get through. What company don't let you leave messages on phone or email them.
I work for the NHS and am frontline. What was I meant to sit on phone daily from 9-1 so that I could talk to someone. I explained this to two people and there was no leeway at all or any apologies for not being able to contact anyone for so long. The man I spoke to lastly said I don't care if you work for coke cola or NHS it's still over 30 days. Shocking. I hope he don't get Covid!
My words stay clear of this company they are very unprofessional, terrible customer service, appalling to talk to someone, stay away buy from another company who will be more professional and you might actually be able to email/call.