Chris C.

Bought water feature last year, used it over the summer and very happy with it. Emptied the water for the winter and covered with the supplied cover. Spring came and refilled water feature only to find water was leaking out of the fiberglass water reservoir. On inspecting found cracks in base and fiberglass covering coming away from fibreboards that reservoir constructed with.
No problem I thought, sent email and photos, reply was quick with statement that they would send out some resin repair kit. Question whether this would resolve the faults. Following the instructions with the 3 x small putty repair kits the reservoir still leaks due to insufficient putty, also no solution was given to the fiberglass sides coming away from the fibreboard.
On contacting customer services again was informed the resin kits where a gesture of good will, with no offer of replacement of faulty item which is obviously not fit for purpose.
No reply to my further emails outlining the issues and request for refund or replacement, the unit being well within the 12 month warranty stated on the website.