Water feature ordered and paid for through PayPal. I received a PayPal receipt straight away including an invoice number. There is an IT issue as I didn't receive an acknowledgment from the company. I telephoned the company 9 working days later, after about 10 minutes the phone was answered and I was told my water feature would be sent out straight away. The next day I received my water feature; it's set up, working perfectly and is clearly good quality. To put this minor delay into context I am currently waiting for the rest of my order from a major DIY chain that I paid for in April so I am very happy with my experience with Outdoor Living & the customer service was excellent.