They never answers any of 5 emails in 10 weeks, lucky if you get them to answer phone. Never any apologies. The only way I found the truth was to speak direct to manufacturer. Even the last time I rang they said my order would be another 3-4 weeks. When I told them the manufacturer said they had received my order so they should check, outdoor living replied ' oh yes it is here, when do you want it delivered'
use this company at your peril. Ypumhave been warned