website thubmnail of OutboundEngine

OutboundEngine

How would you rate OutboundEngine?
grey star
grey star
grey star
grey star
grey star
Texas
1 review
3 helpful votes
Follow Susie H.
Unfollow Susie H.
Send Message
Share Review
Report Review

Do not waste your money with outbound engine. There is no result of the advertising they send out because they are so generic and does no reflect your business. There is no return of investment.

When you want to cancel, they want to charge you 3 more months for the service they don't perform.
Biggest Scammer!. If they program is good, people would not cancel. Please refer to the BBB and find out how many complaints filed against Outboundengine with the same story, trying to scam people when they want to cancel!

Date of experience: March 24, 2022
Texas
1 review
0 helpful votes
Follow Renae E.
Unfollow Renae E.
Send Message
Share Review
Report Review

DON'T GO WITH OUTBOUND ENGINE! TERRIBLE CUSTOMER SERVICE! I HAVE CALLED REPEATEDLY ABOUT ISSUES AND EVERYTIME I CALL- THEY SAY THEY ARE GOING TO LOOK INTO IT! I CALLED AND SAID I WANT A MANAGER- AND THEY SAID SHE WOULD CALL ME BACK- AND I STILL AM WAITING AND WAITING AND WAITING AND WAITING!

Date of experience: January 26, 2024
New Mexico
1 review
10 helpful votes
Follow Kayla W.
Unfollow Kayla W.
Send Message
Share Review
Report Review

Don't waste your money
February 16, 2020

I would have given this company zero stars if I was given the opportunity. I have been highly unsatisfied with this company for months and I keep trying to cancel. When I try to cancel they just try to push me off to a solutions manager who basically goes over your account with you and tries to get you to continue your service.

I get more out of the content I post and email then I do from using this marketing company. I was over promised, and if anything this company has hurt my business by spamming my clients than help.

Don't make the same mistake I did, research this company before buying into their garbage.

Date of experience: February 16, 2020
OutboundEngine R. OutboundEngine Rep
over a year old

While no company is perfect we stand behind our product and our employees and have 10,000 satisfied customers. We deliver the best price to value feature for feature in the industry with over $1200 in value for less than $300 per month. We are truly interested in hearing constructive feedback and try and remain productive in implementing changes. We extend to you genuine wishes that you find a software product that best meets your specific needs.
Best,
The OutboundEngine Team

California
1 review
2 helpful votes
Follow E B.
Unfollow E B.
Send Message
Share Review
Report Review

This is the biggest scammer, The program does not bring result at all. It is literally a waste of money! The program is so generic and does not give you Return of your investment. They make their money through scamming you from the remaining balance from cancelling. Stay away from this company! Please refer of how many complaints filed for the same story! It does not bring any result of your investment! If they were good, of course people would not cancel.

Date of experience: June 21, 2022
California
1 review
0 helpful votes
Follow Gwyneth A.
Unfollow Gwyneth A.
Send Message
Share Review
Report Review

I love the automation of the service and the meaningful and relevant content. The ability to add customized content is great, because it allows me to automate content while preserving the "personality" of my brand and not making it look too automated. Customer service has always been responsive and timely, and my account manager is super easy to get ahold of.

Date of experience: September 3, 2020
OutboundEngine R. OutboundEngine Rep
over a year old

We are so glad that you love the automation of the services and appreciate your positive feedback! Our teams work tirelessly making sure that your content is “personalized” and you get the best customer support possible. We are glad you pointed that out! Thank you for being a valued customer.
Best,
The OutboundEngine Team

Connecticut
1 review
3 helpful votes
Follow M R.
Unfollow M R.
Send Message
Share Review
Report Review

Buyer Beware!
December 29, 2022

Looking at the reviews I just dodged a whole bullet with this company. First off the customer service is horrible. Rudeness and speaking in a condescending manner must be a prerequisite to getting hired. I called to cancel before the so called onboarding process and I was told someone would call me but I called them after an hour and was put on hold for 20 minutes. Since I was not onboarded and had not signed an agreement I thought it would be an easy process but I was fooled. I was lied to first off because she said my account was already set up and that I already had a website set up but she said I didn't have a domain and I'm not the smartest person in the world but I thought that you had to have a domain in order to access the website and she told me that she was able to cancel my service because there was no agreement on file. That's what you should've said in the first place instead of being rude and taking me around in circles just to cancel something that I didn't want any longer, don't deal with this company. You can get your real estate business or any business that you have marketed without their services. They have other avenues out there that won't give you a headache.

Date of experience: December 29, 2022
Colorado
1 review
7 helpful votes
Follow Ryan B.
Unfollow Ryan B.
Send Message
Share Review
Report Review

We have been OutboundEngine customers for several years now. They are idiots, don't expect to get any support. Been hung up on, run around. Just terrible!

Date of experience: May 29, 2019
OutboundEngine R. OutboundEngine Rep
over a year old

Hey Ryan,

Oh goodness-- that's not the sort of thing we like to hear from our customers! I'm so sorry you've had such a negative experience with our customer success team! I'd like to connect offline to get a better sense of your specific frustrations. Please call or email at 888-988-5526 or reviews@outboundengine.com.

Best,
The Outbound Engine Team

Florida
1 review
0 helpful votes
Follow Rob B.
Unfollow Rob B.
Send Message
Share Review
Report Review

Great sales job with very bad customer service. Stay away. They have had our website disabled all weekend and as of now nobody cares are are not willing to help. You have been warned.

Date of experience: June 21, 2021
Germany
1 review
8 helpful votes
Follow Janet B.
Unfollow Janet B.
Send Message
Share Review
Report Review

Huge help
June 12, 2020

Enjoying the fact that I really don't have to think about this aspect of marketing. I've only been using outbound engine for a short time but it has been a big help and taken a lot off my plate.

Date of experience: June 11, 2020
OutboundEngine R. OutboundEngine Rep
over a year old

We are thrilled that you chose to become a customer of OBE and that you are happy with our products. We are here to help you achieve your marketing goals effortlessly and hustle-free. Please reach out if you ever need assistance in the future.
Best,
The OutboundEngine Team

New Jersey
1 review
2 helpful votes
Follow Sasha L.
Unfollow Sasha L.
Send Message
Share Review
Report Review

Great time-saver
February 10, 2020

I love the constant contact I can have with my clients, and everything Outbound has provided to me is very professional. It saves time because it basically runs itself!

Date of experience: February 10, 2020
OutboundEngine R. OutboundEngine Rep
over a year old

Thank you for reviewing OutboundEngine! We’re so glad you’ve had a positive experience working with us. If you have any additional feedback, please contact us at feedback@outboundengine.com. We’re glad to have you here!
Thanks,
The OutboundEngine Team

Illinois
1 review
11 helpful votes
Follow Susan A.
Unfollow Susan A.
Send Message
Share Review
Report Review

Helps to maintain consistency, in addition to our other regular marketing efforts. We like the personalized nature of OE, customer service is good, and it's easy to customize/automate.

Date of experience: April 7, 2020
OutboundEngine R. OutboundEngine Rep
over a year old

We are glad our product helps you maintain consistency in your marketing efforts. Our mission is to provide our customers with the best customer service and user experience. Thank you for taking your time to leave a review!
Best,
The OutboundEngine Team

Texas
1 review
0 helpful votes
Follow Mark B.
Unfollow Mark B.
Send Message
Share Review
Report Review

Great Time-Saver
January 12, 2021

This product saves a ton of time, and I love the specially tailored content for my clients. I've gotten great feedback from my client base, and my employees find it easy to use.

Date of experience: January 11, 2021
OutboundEngine R. OutboundEngine Rep
over a year old

Thank you for your positive review! Here at OutboundEngine, we pride ourselves on automating our clients’ marketing efforts, and we are thrilled that our service saves you a ton of time. Please reach out if you need any assistance in the future.
Best,
The OutboundEngine Team

Virginia
1 review
0 helpful votes
Follow Preston H.
Unfollow Preston H.
Send Message
Share Review
Report Review

False representation as to what services they provide. I tried to get out of contract before we got started. They said NO. Very rude un unprofessional

Date of experience: January 26, 2021
OutboundEngine R. OutboundEngine Rep
over a year old

We are sorry that our service wasn’t the right fit. While no company is perfect, we stand behind our product and our employees and have 10,000 satisfied customers. We will be happy to provide you with more information on our services to clear up the misunderstanding; please reach out to feedback@outboundengine.com.
Best,
The OutboundEngine Team

Massachusetts
1 review
6 helpful votes
Follow Priscilla F.
Unfollow Priscilla F.
Send Message
Share Review
Report Review

DON'T DO IT!
April 1, 2020

THEIR COMPANY IS A SCAM! I had am trying to cancel and they are debiting my bank account two times this month for $498,00 Do NOT ENGAGE THIS COMPANY! I am file for damages with the attorney general's office in Massachusetts!

Date of experience: April 1, 2020
OutboundEngine R. OutboundEngine Rep
over a year old

While no company is perfect we stand behind our product and our employees and have 10,000 satisfied customers. We are truly interested in hearing constructive feedback but from the tone of this review it appears that this was not a good fit for either of us. Please reach out to us at feedback@outboundengine.com, so we can look into the issue with the payment and help you resolve it.
Best,
The OutboundEngine Team

Texas
1 review
0 helpful votes
Follow Matt D.
Unfollow Matt D.
Send Message
Share Review
Report Review

Easy to use
March 17, 2021

Nice, easy, "build it and they will come" type of service. Has made it much easier to keep in touch with important clients as well as make new deals/get new leads.

Date of experience: March 17, 2021
OutboundEngine R. OutboundEngine Rep
over a year old

We appreciate your kind feedback! We work hard to ensure that our clients achieve their marketing goals by using our products. We are thrilled that you found our services easy to use. Thank you for being a valued client!
Best,
The OutboundEngine Team

Texas
1 review
0 helpful votes
Follow Jim M.
Unfollow Jim M.
Send Message
Share Review
Report Review

It takes marketing out of my hands and allows me to focus more on the big picture, rather than the smaller everyday runnings of the business. Very thankful for OE.

Date of experience: December 17, 2020
OutboundEngine R. OutboundEngine Rep
over a year old

Thank you for taking the time to leave your positive review! Here at OutboundEngine, we pride ourselves on automating your marketing efforts. We are glad that our products allow you to focus on the big picture when running your business. Please reach out if you need any assistance in the future.
Best,
The OutboundEngine Team

Florida
2 reviews
18 helpful votes
Follow William R.
Unfollow William R.
Send Message
Share Review
Report Review

West Polk County Office of Seniors Vs Crime Special Project of the Florida Attorney General is investigating possible fraud. The state has stepped up and is investigating allegations of fraud on a Senior Citizen. Watch the internet for updates.

Date of experience: December 1, 2019
Florida
1 review
10 helpful votes
Follow AP G.
Unfollow AP G.
Send Message
Share Review
Report Review

I was sold on the "social media" and how my social media presence was going to blow up out of this world yadi yadi. Well 8 months later, I may have a total of 3 likes and 1-2 post comments. The so-called quarterly drawings, well, we will never know who wins them (or if they even win them) because they said due to privacy they can't tell us. Furthermore, those gift cards drawings are just for YOUR contacts, but a POOL of contacts of all the combined contacts of the FOOLS like me that signed up for this bogus useless waste of hard-earned money. DON"T SIGN UP FOR IT... YOU WiLL BE SORRY!

Date of experience: February 7, 2020
OutboundEngine R. OutboundEngine Rep
over a year old

We can all relate to the fact that success doesn't happen overnight, and you appear to be genuinely frustrated. However, based on this review, it can't be determined that you are writing a review about our service, as many of the details don't relate to our software. If you will please reach out with a specific detail, we can dive in together and figure out what the situation is or identify where the source of your frustration is.

Please email us at success@outboundengine.com so we can get to the bottom of the issue and get it resolved.

Best,
The OutboundEngine Team

New Jersey
1 review
9 helpful votes
Follow Shalita W.
Unfollow Shalita W.
Send Message
Share Review
Report Review

STAY AWAY FROM OUTBOUND IT'S HORRIBLE, *******@outboundengine.com... There are so many products and service that are half the price. This company is a JOKE. I was paying close to $300 per month and with a simple unsatisfied phone call I reduced it to half around $175. There simply is no value and a fair price for their services from experience is $30 per month. TOTAL SCAM and yes they do promise service that do NOT exists. My only saving grace is that this will be a business write off.

Date of experience: March 11, 2020
OutboundEngine R. OutboundEngine Rep
over a year old

While no company is perfect we stand behind our product and our employees and have 10,000 satisfied customers. We deliver the best price to value feature for feature in the industry with over $1200 in value for less than $300 per month. We are truly interested in hearing constructive feedback and try and remain productive in implementing changes. From the tone of this review it appears that this was not a good fit for either of us. We extend to you genuine wishes that you find a software product that best meets your specific needs.
Best,
The OutboundEngine Team

Texas
1 review
18 helpful votes
Follow Steve T.
Unfollow Steve T.
Send Message
Share Review
Report Review

Spam
February 12, 2020

Called on spoofed number from local area code. Agent said they do that so you will pick up the phone. Black Hat techniques.

They have called multiple times and I have asked to be taken off the list.

Date of experience: February 12, 2020
OutboundEngine R. OutboundEngine Rep
over a year old

If the source of your frustration is receiving a phone call, we are happy to help with that immediately. Please email us and simply request that we not call you. We are happy to handle this so that we can eliminate continued frustration for either party.
Please email us at success@outboundengine.com so we can get to the bottom of the issue and
Get it resolved.

Best,
The OutboundEngine Team

Overview

OutboundEngine has a rating of 3.2 stars from 158 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OutboundEngine most frequently mention social media, customer service and new leads. OutboundEngine ranks 30th among Marketing sites.

service
51
value
52
shipping
2
returns
2
quality
52