• OurTime

OurTime

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Overview

OurTime has a rating of 1.33 stars from 419 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about OurTime most frequently mention customer service, fake profiles, and credit card problems. OurTime ranks 31st among Senior Dating sites.

  • Service
    95
  • Value
    104
  • Shipping
    26
  • Returns
    33
  • Quality
    88
Positive reviews (last 12 months): 3.4%
Positive
2
Neutral
0
Negative
57
34
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Customer service said they saw unusual activity so restricted it.
  • But the worst of all, I had my credit card accessed 3 times!
How would you rate OurTime?
Top Positive Review

“Great”

Michael L.
7/24/23

This site is all it says it is and more. Theres real people on this site and they contact you and if they like you they meet you and not make you waste money. I found the love of my life in 3 weeks and were both so happy. The women on here are 100% real and if they contact you its not fake. I hope more people use this site. I have tryed 9 sites and this was the only site thats amazing. Please use this site if your smart.

Top Critical Review

“A manipulative and cynical site with a wiff of rascism”

g w.
11/30/23

Be wary of a site that is easy to join and difficult to cancel. On the eve of subscription expiration, suddenly you will get a rush of views and likes...beware...they have women who "bump" up these elements to entice foolish men to re-subscribe. Very cynical and dishonest. Their administration will pay lip service to one's concerns and then condescend. Bitter taste still remains in my mouth.I give it minus 10 stars

Reviews (419)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (54) credit card (25) phone number (18)
Thumbnail of user gw291
1 review
4 helpful votes
November 30th, 2023

Be wary of a site that is easy to join and difficult to cancel. On the eve of subscription expiration, suddenly you will get a rush of views and likes...beware...they have women who "bump" up these elements to entice foolish men to re-subscribe. Very cynical and dishonest. Their administration will pay lip service to one's concerns and then condescend.
Bitter taste still remains in my mouth.I give it minus 10 stars

Service
Value
Thumbnail of user donellt5
1 review
2 helpful votes
January 16th, 2024

I joined this app, hoping to make a friendship. I IBM corresponding with three men. I didn't got an email from our time slapping me on the wrist. Stating that I had sent questionable material to men. This was a lie. I closed on my account and will never use it again. Anyone thinking of coming to this app beware, they treat you like your toddlers. We are adults here and any conversations should be treated as such. There was nothing I ever sent these men ever. That was questionable in any way shape or form. Two men and I broke away from the app to start texting with our own phone numbers. Never once has anyone ever sent me an email such as this. I believe one of the men felt slighted. Or they monitor everything you say and make a judgment call. I'm embarrassed and angry. I will never ever use our time again. Think twice before you join.

Service
Value
Shipping
Returns
Quality
Thumbnail of user suzanb51
2 reviews
2 helpful votes
February 20th, 2024

I joined this site last nite. I posted a nice profile and legitimate recent pics, chatted with a few people, sent some likes, and paid for a six-month subscription. I tried to log on to my account, and it says you've been blocked from this account. I joined 13 hours ago, and I'm blocked for nothing. I sent an email as they have no phone number. I knew it was a waste of time, so I phoned my bank, and they deducted the money. I put a stop payment on it. The bank said they can remove money if they use a different name, so I have to keep checking my bank to ensure these scammers don't take my money. Please don't join this site. I'm done with online dating. Most are a scam.

UPDATE: OurTime blocked me for life after only 13 hours. I joined at night and woke up blocked. I've attached all the proof.

Thumbnail of user joeg1633
1 review
0 helpful votes
January 27th, 2024

It only took 12 hours to discover this site is horrible, No live customer support. The FAQ page DOES NOT include a link to search for answers to simple questions. I.e. Why does the program inform me that a 4 digit code was sent to my phone when it wasn't? These people are scammers and would like for it's customers to be weary of scammers, but they are the real scammers here. DO NOT, repeat DO NOT throw your money away on this site. THIEVES and they hide behind the technology wall of anominitey!

Thumbnail of user brendat1139
1 review
6 helpful votes
October 18th, 2022
• Updated review

Following my last negative review I have contacted my bank and this produced a refund.
Nothing more to say.

No star would be good! No replies to contacting them
October 14th, 2022
• Previous review

I Needed to contact Ourtime to stop a payment being taken from my account. I could not get a reply to phone messages. No reply from emails. No response to they're contact form I sent to them.
I also tried to contact them when I saw the pending transaction to try and stop it. No luck.
The payment of £49.95 was taken from my bank account. I called my bank and they have put through a payment refund request
Watch this space.

Tip for consumers:
Do not use unless you’re happy with them taking payments you have not authorised.

Products used:
Dateline

Service
Value
Thumbnail of user traceyr392
1 review
0 helpful votes
March 14th, 2024

I joined this site a few months ago and was initially sceptical. After a few notifications of likes and messages I decided to log in and respond. The first man I chatted to told me he was wearing a nappy, and persistently asked to meet me. The second man I spoke to asked how much I charge for a number of different sexual services. I won't be using this site, and don't trust it at all.

Thumbnail of user larryw1426
2 reviews
8 helpful votes
December 5th, 2023
Verified purchase

It is ridiculous that I pay for a membership in which I am able to send messages. BUT, I have to pay extra if I want to read the response. What a money grubbing scam. There is no option to limit your matches to your local area. Sure they send photos, almost daily, of folks in faraway states. Hardly practical for dating now is it. There is no response to emails either, no customer service. Why should they, they have my money.

Products used:
Dating Service.

Service
Value
Quality
Thumbnail of user bonnieg514
1 review
7 helpful votes
December 31st, 2023

I was excited about the prospect of joining a dating site geared toward my generation (I am in my early 60's). I thought the men would be more forthcoming and transparent; as we age we learn and show up as we truly are sharing what we can offer in a partnership.

My experience on this site:
**Many fake profiles and scammers. People with multiple profiles; using different names. I uncovered a couple of these right before my eyes!
**Many non-paying members so you cannot get a response unless YOU pay more to allow them to respond.
**Many men who will simply like you based on your photo, and not take the time to read whether or not there is any compatibility.
**Many men in their 60's who have never been married. I'm sorry, but what?! LOL.
**The matches showing up as matches recommended for me do not meet my dating criteria AT ALL.
**I tried contacting customer service and their e-mail is auto-generated (including their responses based on key words used your e-mail outreach). In other words, you are not interacting with a live representative, ever! I know this as in my auto-mated e-mail exchange, it actually took me back to the VERY first response I got from them. We went full circle.

I wanted my money back within the first 2 weeks. Only, there was no way to get your money back.

I'm approaching my 3 months on the site. Nothing came out of it at all. I had more luck in the past on Match.Com (which isn't saying a lot...).

Thumbnail of user michaell6043
1 review
1 helpful vote
July 24th, 2023

This site is all it says it is and more. Theres real people on this site and they contact you and if they like you they meet you and not make you waste money. I found the love of my life in 3 weeks and were both so happy. The women on here are 100% real and if they contact you its not fake. I hope more people use this site. I have tryed 9 sites and this was the only site thats amazing. Please use this site if your smart.

Service
Value
Thumbnail of user claudiot7
1 review
14 helpful votes
May 8th, 2017

Fine for newcomers to the online dating scene which im def not but my advice would be dont put all your eggs in one basket. There are a lot of other good sites our there (sites like primetimelove, etc) and its best to try lots and see what works best for you as so much of this dating game is location based and depends on local member numbers, not overall database numbers. Hope that helps.

Thumbnail of user sashad82
1 review
1 helpful vote
February 19th, 2024

Our Time posts profiles that are gorgeous, handsome, beautiful, and perfect people that sends you "likes" and "messages". Cannot message back unless you subscribe at a cost of $. BEWARE if it's too good to be true.

Tip for consumers:
Scam company to make you purhase.

Products used:
Dating site app

Service
Quality
Thumbnail of user dstein
1 review
4 helpful votes
January 13th, 2024

First of all- you pay a minimum fee per month for 3 months. This is automatically renewed unless you notify them. NEXT- if you even want a person to "message" you- you have to pay over an extra $20 per month. There are not many real (as opposed to imaginary) men on the site. Many supposed people have a made up name, without any profile information whatsoever. An example of a name on the site was "gonnaget it". So, how could they even allow that name to register as a user with "no" information? Big dissapointment. Many people with just a name- no picture or information! I've attached a picture. Don't waste your money.

Products used:
rip off for "Our Time"

Service
Value
Quality
Thumbnail of user judyt801
1 review
2 helpful votes
January 28th, 2024

Do not show anyone near, within 70 miles, of where you live or are located. Waste of time and money, and not even close to matching your request. Total rip off.

Products used:
dating site

Service
Value
Returns
Quality
Thumbnail of user tingtawng
1 review
0 helpful votes
April 1st, 2024

To get you to subscribe they send you fake likes to get your credit card details.but it Leads nowhere

Thumbnail of user kimt1066
1 review
3 helpful votes
December 30th, 2023

They act like its a top secret site and often ask for 3 different forms of verification. Then you can give them either an email address or your phone number for them to text your code to get in, after you have already joined that is. Well I don't have my phone stuck to my side or with me always and when I indicate for them to send the CODE to my email address. However, it never gets sent there. When contacting them about it, they don't speak enough English or understand the issue, which THEY SET UP. Goodbye and Good Riddance..

Tip for consumers:
DO NOT JOIN OURTIME.COM

Products used:
dating website

Value
Quality
Thumbnail of user call.it.as.i.see.it
1 review
5 helpful votes
December 23rd, 2023

The TV ads give a totally false representation.
The site has an overwhelming number of fake women profiles or complete mismatches, and I consider the site to be just another scam.

I received no replies to messages I'd sent to supposed suitable matches, the messages I did receive, were from fake profiles or totally unsuitable matches.

I'd thought it was possible to take the least expensive option, a month's subscription and I cancelled the auto renewal, but they'd already snared me in the 6 months subscription, so I'm in situation of being trapped in paying 5 more months subscription for something I did not want to.

I sent a message requesting to cancel, but it was rejected, the site is a money grabbing operation, it is not a genuine dating site.

Do not believe the positive reviews.

Definitely not a site to be recommended, steer well clear and avoid being ripped off.

Thumbnail of user whitneyv9
3 reviews
11 helpful votes
November 25th, 2023

I helped my 74 year old grandfather who is a widower and looking for a companion get set up on his site. I took pics for him, filled out the profile and questions with him, got him a login, verified the account with him, and showed him how it worked. All pics were blurred out and you have to pay to see who liked your profile. I paid almost $80 for a 3 month subscription so he could use these features. Again, showed him how to use it and let him loose. Within 5 minutes of him using the app while next to me, his account was logged out and blocked. I contacted customer support- no phone number is available. The response I received via email was that there was a violation in the pages long terms and use agreement. Nowhere in there do I see where he would have violated this agreement within 5 minutes of use. I asked for a reason and the response was they cannot provide more information on what was violated, even in regards to your own account. I met my husband on a dating site and it took a lot to get my grandpa to put himself out here, so it's so disappointing that this was his first experience. This site and app preys on the vulnerable elderly population and is a scam.

Products used:
Premium 3 month subscription

Service
Value
Shipping
Returns
Quality
Thumbnail of user brianc3889
1 review
8 helpful votes
December 7th, 2023

After many messages no replies and fake likes from inactive profiles so how is this possible?I won't be renewing my subs

Service
Value
Shipping
Quality
Thumbnail of user davem148
15 reviews
12 helpful votes
February 2nd, 2024

Do not waste your money on this scam. Before you sign up you will get all manner of likes, which are lies generated by this fraud. The minute these scum get your money, you will get nothing. These scamming swine should be horse whipped on the main street square.

Service
Value
Shipping
Returns
Quality
Thumbnail of user bevg72
1 review
3 helpful votes
January 11th, 2024

So many people liking you, matching yet no messages whatsoever.
I think most of the time there site is weak
Trying to match locally is no good, waste of money

Thumbnail of user cf620
1 review
4 helpful votes
November 7th, 2023

Bunch of retired divorced women looking to go on exotic vacations to exotic locations. I wonder who is going to take care of the horse and Alpaca ranch while they are gone? Maybe the poor guy they divorced. The ones who do not list their DREAM VACATION ideals, every profile question is answered: ASK ME LATER. Ok, so if you send them a like, they need to reply so you can ASK THEM LATER. Customer service? Was a member for 11 business days, placed a request on their help gizmo the 2nd day no answer.

Service
Value
Returns
Quality
Thumbnail of user liah15
1 review
14 helpful votes
December 29th, 2020

Very difficult to contact Our time in the first place. They send you photos of men who are older than you've specified or far away at the other end of the country. They could make helpful suggestions to their members (particularly men) who could try to smile in their photos, or they are so far away from the camera you can't see what they look like. They should also make it obligatory to post a photo on their profile. I don't like having to pay for all the extra bits, they should just charge one price for everything.

Service
Value
Thumbnail of user cjwigram
1 review
1 helpful vote
February 19th, 2024

The site sends 95% unsuitable profiles. Wrong location, wrong age, wrong interests. A waste of money!

Products used:
N/A

Service
Value
Quality
Thumbnail of user vilyatin
1 review
6 helpful votes
November 8th, 2023

I have been on the site 2 months. I'm in KC (2.4mil people) but seem to get only a few within 100 miles. I had 1 date. Waited 6 wks for a 2nd till I figured out he didn't have time for a relationship. 5 fakes messaged me (according to the site). A couple love bo.bed me then ghosted. Not impressed!

Thumbnail of user cherylp1252
1 review
1 helpful vote
January 19th, 2024

Absolutely the worst,no customer service, I canceled with no autobill and they billed me again. They somehow set up two profiles and billed me twice. I did not do that. Save your money and your time

Service
Value

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About the business

Mature singles trust www.ourtime.com for the best in 50 plus dating. Here, older singles connect for love and companionship.

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