website thubmnail of OurTime
How would you rate OurTime?
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Netherlands
4 reviews
44 helpful votes
Follow Andy S.
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Very poor technically! Problems with security! Even bigger problems with scammers and gold-diggers. In other words, it's scammers' paradise, they feel great there and run rampant. Customer service ignored all my attempts to report a scammer. Do yourself a favor chaps, just stay away from them!

Date of experience: August 17, 2020
New York
1 review
6 helpful votes
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No Customer Service
June 22, 2022

They don't return emails and no one ever answers their customer service number. The only information shown with pictures is an age and location. There doesn't seem to be any member that doesn't have a picture, which I find very hard to believe. On every dating site there are always members who don't want to post a picture, and after you join they try to sell you additional basic communication links.

Date of experience: June 22, 2022
GB
1 review
5 helpful votes
Follow Terry M.
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The TV ads give a totally false representation.
The site has an overwhelming number of fake women profiles or complete mismatches, and I consider the site to be just another scam.

I received no replies to messages I'd sent to supposed suitable matches, the messages I did receive, were from fake profiles or totally unsuitable matches.

I'd thought it was possible to take the least expensive option, a month's subscription and I cancelled the auto renewal, but they'd already snared me in the 6 months subscription, so I'm in situation of being trapped in paying 5 more months subscription for something I did not want to.

I sent a message requesting to cancel, but it was rejected, the site is a money grabbing operation, it is not a genuine dating site.

Do not believe the positive reviews.

Definitely not a site to be recommended, steer well clear and avoid being ripped off.

Date of experience: December 23, 2023
Georgia
1 review
14 helpful votes
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Ripoff
May 28, 2016

I was not happy with the service and had it set to NOT automatically renew. They charged my credit card anyway. I called customer service to ask for a refund *******065 my bank gave me the number) of course they say I authorized the renewal which I DID NOT. In 3 months not one acceptable match, they suggested women, I am not into women, being one myself! You cannot screen who sees your profile, no settings for location, no settings for you to only see local people. Over half of the men who contacted me were fake profiles. The possibly real ones either look like Santa Claus, white beards and obese, have their shirts off their over 60 year old bodies, need someone to hold them down and trim their eyebrows. And should you make the first move, after an email exchange or a chat will not contact you again unless you give them your phone #. Do not waste your money. I am now going to have to cancel my card and get a new one to prevent a future charge and deal with the hassle that entails.

Date of experience: May 28, 2016
California
6 reviews
84 helpful votes
Follow T I.
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This is not a good site! Seriously folks - they matched me with defunct profiles to get me pumped up... but I searched the users and found from the back door when they last logged in... may as well be talking to the wall. Also, many times the message box gets highlighted... but there is no message... In general, the matching criteria are garbage and their sorting of messages/emails/matches are defective. I mean -- why spend time emailing to defunct profiles and waiting for a response... which their own algorithms just matched you with? They hide a lot of this by not providing the sorting capabilities to quickly see these scams. Save your money.

Date of experience: September 10, 2017
Canada
1 review
1 helpful vote
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This site here allows everyone to pay out of their pocket expense. Seriously make it right not all of us are rich, like some people that are faking themselves to be rich and then falling for us. Open up the eyes and Pick and choose one free message. Oh my God such a hungry money freaking site.

Date of experience: October 11, 2023
GB
1 review
8 helpful votes
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Rubbish
March 7, 2023

Why fill in your requirements when Ourtime take no notice and send people from miles and away too far for a relationship. When you reject someone why then send the persons details again and again sometimes the same person is in the list 4 times just to make up numbers I suppose. There is no one to contact at Ourtime it is a run yourself website they promise everything and deliver nothing but are quick to take your money and push more bits that cost more of course. All they are interested in is money not the people who use the site and it is pot luck if you find anyone.

Date of experience: March 7, 2023
Massachusetts
1 review
4 helpful votes
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Customer service sucks
January 9, 2023

Do not expect any help from anybody at that company. Don't ever expect to speak to a supervisor. For some reason they seem to be in meetings every day all day. My emails should be self-explanatory. And the reason I deserve a full refund.

Date of experience: January 9, 2023
Pennsylvania
1 review
8 helpful votes
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I joined because they gave big discount. Auto renew was turned off but they renewed account.
I called and they apologized and said I will get refund in 2-3 days. 4 months later, still no refund. I posted on the site what happened and they kicked me off for inappropriate content. Deserve zero rating. Fake profiles, someone hacked my account and changed profile more than once.dont trust them.

Date of experience: September 10, 2023
Florida
1 review
3 helpful votes
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Not Worth It
July 9, 2017

Our Time has got to be one of the worst sites I have ever experienced. Their service is virtually zilch. My account was hacked; OT closed my account; and their Costa Rican based service center did nothing to help me put my account back together again. I believe it was hacked, but the hacker(s) had to have come through their system. In addition to no help, I was given no additional membership time.

When I allowed my membership to expire, my number of views increased exponentially to five times what I normally received each day. Many of these "views from other members" had no pictures and incomplete profiles. OT must be worth something but not what it is asking for in membership fees.

Date of experience: July 9, 2017
California
1 review
13 helpful votes
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Awful experience
February 8, 2016

Some of the profiles don't have pictures and nothing written on the profile. What's the point? Why would I even respond to someone with no picture and nothing said about them. Weird. Also, I have not seen one decent looking man. I settled for a few who are average looking but they seem to be all scams. This is a really bad site. Don't join.

Date of experience: February 8, 2016
Alabama
1 review
2 helpful votes
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On our time 1 month and was 'fished' 2 times for sure, maybe 3 times.
Had 1 message.
Not exactly what I was looking for in a dating site. Took down my profile
And will stick to bars, and friends setting up Blind Dates {ugh} instead of this.

Date of experience: May 20, 2023
GB
1 review
1 helpful vote
Follow Dianne M.
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In my opinion we have to be realistic and finding a true match has got to be difficult especially if you have been in a long standing loving relationship. The site is not good the same profiles appear time after time and despite stating in your profile the distance you are prepared to travel you still revived likes etc from men miles away. Customer services have always answered and dealt with my requests however cancelling a subscription is not easy. I did meet a lovely man however due to me it didn't work out so it can happen but I believe it's rare. I've tried a few times and for me I'm in the hands of fate if it happens it will if not I stay on my own. I never wanted to live with anyone or marry them just wanted to find a good caring man.

Date of experience: April 4, 2023
California
7 reviews
93 helpful votes
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Worked fine
January 20, 2016

I used to have my profile on OurTime in the past and it worked fine for me. So I wonder why there are so many negative reviews.
However I finally found my soulmate, a man to share my life with on another website recommended by a friend of mine: PrimeTimeLove.com
Make sure to try both of the sites. Who knows where you may get lucky!

Date of experience: January 20, 2016
North Carolina
1 review
10 helpful votes
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No men write back
February 16, 2021

I was listed in Ourtime for 12 months with an interesting bio and 12 photos. Over the months, I wrote a peppy line to five dozen guys within 30 miles of me. No one answered. Ourtime said the guys only sign up for the free listing and can't respond until they pay the membership fee. Be forewarned that the men on this site are not motivated to finding a relationship

Date of experience: February 16, 2021
Rhode Island
1 review
4 helpful votes
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Total waste of money and effort
December 11, 2022

If I could give it a ZERO STAR I would. I join this site with a set of parameters for age and distance you want to meet some one...
Then you get blasted everytime with Rush hour which sends you matches that are 80 percent out of your area or the age range goes 10 years either side of your prefered age. To top it off they keep sending the same ones all the time as well, even if you keep hitting pass on them. Then you get messages from profiles from people that like you and you respond back to them...25% answer back in one session and then you never hear from them again. One of the responses I got back from some one was "how she has been off the site for 4 months and wondered how I found her." I told her she was still being shown as active.
They constantly try to sell you upgrades. The biggest scam is getting a commitment for 3,6, or 12 months, because they know it they did it month to month, they would be out of business because its so phony, and you realize that after the first week.

Date of experience: December 11, 2022
Colorado
2 reviews
28 helpful votes
Follow gary s.
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My Ourtime profile was hacked. Information was changed., Many people started responding to me and I didn't understand it until I saw that suddenly I was a very rich widower that was taller and wanted to travel the world, Very poor security, Use ourtime at your own risk,. I recommend avoiding it altogether, No response from our time regarding these problems., Customer Service doesn't exist, Terrible experience,

Date of experience: July 22, 2020
Arkansas
2 reviews
6 helpful votes
Follow Daniel F.
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This site is loaded with fake profiles. The automated system tells you have messages when in reality someone just liked a picture. If you buy a membership and message someone you still have no way of knowing if they saw the message or can reply unless you spend another $9 for paid replies. The site is user friendly is why I gave it 2 stars instead of 1. Not many local matches either but I guess the older you get the harder it gets?

Date of experience: April 16, 2021
Netherlands
1 review
16 helpful votes
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My daughter suggested I get rid of my divorce blues by trying an internet dating website. I tried OurTime for a month and will now provide my feedback. The next one im trying will be PrimeTimeLove.com.
OurTime is very popular, I chose it after seeing a TV advertisement and felt it would be a good choice. It certainly has lots of matches for me to correspond with through on-site emails. Its a good system and even works on my ipad that my daughter gave me for Christmas. I am finding some trouble getting through to customer services when I have questions and thats one of the main reasons ive decided to try a different site next, rather than staying with ourtime.

Date of experience: April 1, 2016
GB
1 review
6 helpful votes
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CATFISH users on this site!
September 30, 2021

Please be very careful using this online site... beware of fraud profile photos and statements. I am very surprised that ourtime have no control or make it safer for their users I feel sorry for the poor persons wh do not realise that their whole life of personal photos is being used and being displayed out there with strangers!... how horrifying and Dangerous! What is Ourtime doing about it?

Date of experience: September 30, 2021

Overview

OurTime has a rating of 1.5 stars from 440 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OurTime most frequently mention customer service, fake profiles and credit card. OurTime ranks 52nd among Senior Dating sites.

service
113
value
125
shipping
31
returns
42
quality
103