Oriental Trading Company

I ordered personalized popcorn boxes only to received folded paper cards that popped into the shape of a popcorn boxes; 72 in total. A roll of stickers that had to individually be placed on each box. Very thin stickers: very similar to the screen protector sheets we have to neatly place on our phones. Super difficult to do. Lots of work; not as described. I called customer service who suggested I return items; to expect refund in 2 weeks after product return; super inconveniencing.

This website is awesome has a lot of the unique items I am looking for plus they have promo codes and free shipping and beat some of the other sites I was looking at! I had a little issue and CSR offered to refund me for the item and keep it and/or have a certificate, but I just kept item as some of their stuff comes from other suppliers or stores and the issue would come the same so they were very nice and the resolution provided was great. I have been wanting to order from here for years and finally got to do it on my favorited items :p

Paid with a credit card. Safe one might think, right? Oh no! I was having issues (or so I thought) with unauthorized charges on my credit card. Because Oriental Trading's charge didn't say Oriental Trading I thought it was bogus and disputed the charge. *Immediately* upon finding out the error I spoke with my credit card company about my mistake and had them charge my card again. That was in April. I am STILL dealing with this as Oriental Trading can't find the money (despite my confirming it had actually been paid. Now they are threatening *me* with collections? I have sent them documentation from my credit card company about 4 times now and they "can't find it in their records." Will NEVER use this company again!

They. Use photogs that sent accurate and make item look larger than they actually are. Then when you want to return they expect you to pay return shipping. There customer service chat people are worthless too! Will never buy from them again! BUYERS BEWARE!

I bought the graduation banner for my son in April 2021 it cost me $45.89 plus taxes and it was the worst thing I ever bought because in the website shows it on the grass but is too heavy and it doesn't have the holes on each corner to be able to tied it up to the stick or stakes. Maybe it's good if you want to nail it to the wall or staple to the wall also it was hard to find the stakes for it and like you see in the picture I had to put one in the middle to hold it but still it looks very ugly.

I found the stuff I needed and was very pleased with their customer service, delivery, product quality and materials they sent me. The only problem is, because I live in Canada, I had to pay CDN $60.- to UPS for Customs and Duties and paid about USD $50.- for rush delivery to ensure my products arrive on time; other than that, very happy with my order and delivery. I will definitely order from them again but way ahead of time so I am not stressed about delivery date etc...

I have used OTC for many years to Christmas ornaments, Easter eggs, and party supplies for my students. This year without my knowledge they signed me up for a fun reward $14.95 a month. I had no knowledge of this nor would I ever want in it. They claim it is a pop up screen at the end of the order. The charges began 11/27/2022. There were 4 scam charges. I will never order from them again. And, I will tell other teachers to never order from OTC again

I ordered 4 bags of Pastel Pink Sparkle Chocolate-Covered Almonds@ $10 each. Received quickly however when I opened it 75% of each bag was crushed and sum melted. I called up and explained what the problem was. They apologized and said we'll ship out 4 more bags to replace them. I thought great. Got those 4 bags... same thing. I went to leave review on website and it would not allow me to leave negative review. They won't let you leave any negative but truthful review. You can only leave a good review. Well my experience was not good so why can I not leave an honest review. That is very dishonest to me. How many other packages of candy have they sold and wouldn't allow people to leave honest reviews. They are pretty much lying to customers by with holding truthful feedback. I would not have ordered them had I read reviews like that but of course they know that.

Used to love their items and their fast shipping but can't believe their business practices. Just placed an order and was never told that part of the order was sold out until I got the confirmation email. I would not have ordered the other items if they would have told me that part of the order is not available. But the most unbelievable thing is that they charged me for the full order, even the item that's sold out. Now I have to spend additional time having them fix their mistake! What a scam to not inform people about the status of the order, I feel like the want to dupe you into placing the order even if they can't fulfill all of it!

I ordered my items on Monday and received them on Friday including personalized items. I ordered an hourglass and it was even prettier than the picture.

I ordered supplies for my daughter's birthday. I paid $32 dollars alone for the fastest shipping to make sure it got here in time not including the supplies. UPS physically went into my garage and put the carboard box it was in next to other broken down cardboard. They refused to give me at least a partial refund for the shipping I paid because they expected me to not just track it on their website (which I did) but also the UPS website.

My order of of 6 different sets of items was placed on 12/5/16 and was shipped out thru UPS Surepost on 12/6/16. It was scheduled to arrived by 12/12/16, but I actually received it on 12/9/16! This was my first time ordering from Oriental Trading Company and I am very impressed with the entire process. The items I received were exactly as shown online and the shipping was super quick! I will definitely be happy to order from them again!