• Oriental Trading Company

Oriental Trading Company

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Overview

Oriental Trading Company has a rating of 2.38 stars from 141 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Oriental Trading Company most frequently mention customer service, credit card, and rewards program problems. Oriental Trading Company ranks 299th among Games sites.

  • Service
    46
  • Value
    46
  • Shipping
    45
  • Returns
    27
  • Quality
    43
Positive reviews (last 12 months): 39.3%
Positive
11
Neutral
1
Negative
16
16
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • When I called the customer service rep said oh no we don't use dry ice I don't know why you were told that.
  • I can't tell you how disgusted and disappointed we are in Oriental Trading Company.
How would you rate Oriental Trading Company?
Top Positive Review

“Received in a timely manner”

Va'Kishia W.
10/28/23

The personalized Halloween frisbees are so stanking cute! I'm gonna keep one for myself! I don't mind putting my own stickers on the frisbees. I received them days in advance. It initially said I'd receive them on November 2nd but today is October 27th! Thanks to Oriental Trading my students will receive their mini frisbees just in time for Halloween! Thanks again!

Top Critical Review

“Fraudulent charges/beware putting ung credit card details”

Govinda K.
12/27/23

Hi guys i just want u to warn u i bought holloween candies oct with them thats it. Nov24 they charged me 14.95 i didnt purchase anything from them.i disputed it and changed my card. Cause i felt that its compromised now Dec24 got another charge found out they put my card on recurring charges monthly i have blocked this merchant so just be careful.

Reviews (141)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (32) trading company (14) credit card (12)
Thumbnail of user govinda_kalambakal
1 review
1 helpful vote
December 27th, 2023

Hi guys i just want u to warn u i bought holloween candies oct with them thats it. Nov24 they charged me 14.95 i didnt purchase anything from them.i disputed it and changed my card. Cause i felt that its compromised now Dec24 got another charge found out they put my card on recurring charges monthly i have blocked this merchant so just be careful.

Thumbnail of user peggym3
4 reviews
15 helpful votes
September 20th, 2023

I purchased novelty boxes that were in the shape of a girl's dress from Oriental trading company. Two of the boxes came in ripped and they were also missing two cords. When I try to leave a review on the website I keep getting an error message. When I left a good review with five stars for another product, it took my review! I contacted the company and explained to them and sent a picture of the damaged boxes but they never responded back. I also purchased a set of the police cars. These are adorable and you can't find them any place but I've read so many reviews saying people were short on sirens and lights. I got one extra siren and light. It's too bad that there isn't more quality control going on but all of these are coming from China. I just found it interesting how this site will not allow you to leave an honest review with the three stars only if you left five stars.

Products used:
I purchased novelty boxes that were in the shape of a dress. I used 11 but one was torn so badly I couldn't use it. I was also short two chords so now I'll have to possibly use a ribbon. The company didn't respond back. The company wouldn't allow me to place a three-star review on the boxes but they did allow me to place five star reviews on the other products I purchased.

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Value
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Thumbnail of user seakingsw
1 review
0 helpful votes
January 12th, 2024

I ordered once from this website and from then on they were charging for my account for months. Customer service is very rude. Wouldn't let you talk at all. STAY AWAY!

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Value
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Thumbnail of user ajforrest69
1 review
1 helpful vote
October 27th, 2023

Oriental Trading Company screwed us over...again. We placed an order on Monday of this week for several party items for an event this Saturday. We paid extra for shipping based on OTC's delivery estimate to get it here before the end of the week. It's now the end of the week, and guess what? The package isn't here and won't be here until the day of the event. I can't tell you how disgusted and disappointed we are in Oriental Trading Company. This isn't the first time this has happened to us, but it will definitely be the last. Do yourself a favor and choose Amazon, or another reseller if you actually need your items in a timely manner. If I could give Oriental Trading Company negative stars, I would right now based on my anger at this situation.

Products used:
Going to return everything since Oriental Trading Company has ruined our event by not processing the order in a timely manner.

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Thumbnail of user vwarfield
1 review
0 helpful votes
October 28th, 2023

The personalized Halloween frisbees are so stanking cute! I'm gonna keep one for myself! I don't mind putting my own stickers on the frisbees. I received them days in advance. It initially said I'd receive them on November 2nd but today is October 27th! Thanks to Oriental Trading my students will receive their mini frisbees just in time for Halloween! Thanks again!

Products used:
Mini personalized Halloween frisbees

Service
Value
Shipping
Quality
Thumbnail of user philh572
1 review
2 helpful votes
October 18th, 2022

Placed order for 144 units as advertised and received an email I was being shipped 48 units.
Contacted by email they stated they would fulfill the order. No communication back or updated tracking. Contacted again they said I would be refunded. Wasted 20 days with this vendor and time who does not fulfill what they have stated.
Screen shot below of what I purchased and then they updated the web site 48 hours later.

Thumbnail of user ellenl727
1 review
0 helpful votes
December 7th, 2023

I live in Alaska and for a while this program was well worth it. However I have been purchasing items for Operation Christmas Child and I made many separate orders to take advantage of the coupons. I knew (?) that Fun rewards would reimburse my shipping costs - they are never shipped free to Alaska. Before I joined this program I carefully made my OTC orders to receive the best shipping cost as it is outrageous when you live in Alaska. This time I wanted to use the coupon as many times as possible. So I spent over $450 in shipping. However they now claim I am a commercial enterprise, even though I explained that I donate each item to charity. I have tried to fight with them. Now I am giving up. Why should I pay for nothing. Don't waste your minoy if you buy in bulk - and why else would you shop at Oriental Trading?

Tip for consumers:
Most stuff at OTC is junk, you have to be careful what you buy.

Products used:
all to expensive to return

Service
Value
Shipping
Quality
Thumbnail of user tcrespo2020
1 review
0 helpful votes
October 23rd, 2023

Were exactly as portrayed.
Could bring a smile to anyone.
Plan to add a ribbon to hang on Christmas tree.

Thumbnail of user rpblinz
1 review
0 helpful votes
October 28th, 2023

Fine-very good--not what i want to review---just what i ordered-----------------------------=----------pain in the a----

Thumbnail of user marthap1074
1 review
0 helpful votes
August 18th, 2023

Had a code for Free shipping went through the process and never saw that it could not ship to Hawaii, placed order and was charged 17.99 additional for shipping. The customer service said it was because it needed to be sent by air but they still sent it USPS. They do not charge extra for Shipping to Hawaii or Alaska. If you send a letter all you need to do is add a stamp they won't charge more if it's going by air. Ridiculous

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Thumbnail of user susanb5805
2 reviews
0 helpful votes
October 28th, 2023

I ordered my items on Monday and received them on Friday including personalized items. I ordered an hourglass and it was even prettier than the picture.

Thumbnail of user pjt23
1 review
0 helpful votes
October 26th, 2023

My business has been a customer of Oriental Trading Company for many years. Today it took me two hours to place a simple online order because the system wouldn't accept the code in the OTC magazine. Eventually a nice woman on the phone named Ashley helped (she was very hospitable and that's why I gave 2 stars instead of 1), but the incredible rudeness of a Chat "customer support" rep ruined all credibility OTC has with me and I will likely never make a purchase here again.

It took THREE chats before I had to make the call to try and get this resolved. No chats were able to do what took Ashley barely a minute to accomplish, but the real issue is the third chat person by the name of "Geneva."

I was already frustrated with the process and instead of sympathizing or apologizing for the wait and extra hoops I had to jump through, Geneva was rude, condescending, and made excuses about how they were busy and apparently that took priority over the hours I spent trying to get this done.

In the end I asked for the reference number of the chat twice and she refused to give it to me (knowing how rude she had been and probably not wanting to get in trouble).

My last communication to her in regard to asking for the chat number was: "Are you denying a customer access to their own chat reference number, Geneva?"

And she responded: "I am obligated to help you with this order. You have a great rest of your day - I tried to assist you -bye."

Then she hung up the chat. Worst customer service experience of all time.

If OTC is able to track a chat convo that was picked up at 2023-10-26T12:56:01-05:00 and trace it to Geneva, please ensure she is terminated as an employee.

Do you have any idea how upsetting it is to spend such a long time trying to accomplish such a simple task, have patience for three separate support requests, and then have someone treat you without any compassion whatsoever?

Customer service means that when a customer is already frustrated and has gone through multiple steps to achieve a goal, you don't make them feel worse and you don't make excuses. You apologize, get them what they ask for as fast as you are able, and you certainly don't hang up on the customer.

Service
Value
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Returns
Quality
Thumbnail of user b.santorello
1 review
3 helpful votes
September 22nd, 2023

I have always been a fan of OTC, but in January, I made an online order, and was entered into a recurring charge of 15.94 per month as a result of not reading some sort of fine print. Apparently, they entered me into this fun zone as a part of placing an online order, and charged my card from January to Sept (2023). I called to inquire and they immediately reimbursed me, but for only 4 charges. So again, I'm fighting them to get the other 5 reversed. Buyer beware! Internet scams are everywhere. I would never have thought that OTC would have sunk so low, but they did, and now I'm inconvenienced trying to get my money back.

Thumbnail of user dianepolzin
1 review
1 helpful vote
December 27th, 2023

I bought a few items for my classroom. I have been charged close to $15 a month for some fun club they have. I NEVER signed up. They did cancel subscription and are going to refund me for 3 months. Very dishonest!

Thumbnail of user sandyp417
1 review
4 helpful votes
November 21st, 2023

I have always turned to Oriental Trading Co. For great, inexpensive products that add a nice touch to school, scout, and church events. Almost always happy with the products I receive and that holds true today. HOWEVER...I had recently read other reviews about a "Fun Rewards +" Scam, where you are discretely signed up at check out and charged a monthly fee of $14.95. So, I was very careful through my check out process looking for this, and felt confident that I avoided the scam, or...that the reviewers experiences were just isolated. Today, I received a "Fun Rewards" check in the mail for $7 and thankfully, due to others reviews, knew exactly what it was. I called the company, and it turns out I have been charged monthly since March...8 months. I asked where the proof was that I signed up, and they said I checked off Free Shipping, and with that came a 30 day free trial of Fun Rewards that after 30 days, it turns into a charged membership. Company policy is that they can give me a 6 month refund. So I am still out two months. What kind of a rewards program charges you to get the reward? So Fraudulent and I am disgusted with a company I once trusted.

Thumbnail of user georgeb2149
1 review
3 helpful votes
February 13th, 2023

Junk Chinese products.
You most likely will get signed up for a "rewards program " recurring $14.95 per month forever. And you won't even know it unless you check your credit card statements. When you order. Do America and yourself a favor. Buy American products.

Tip for consumers:
Don't buy from them

Products used:
Toys

Service
Value
Shipping
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Thumbnail of user secratt59
1 review
0 helpful votes
October 28th, 2023

My order was delivered surprisingly fast! Everything I ordered was just as promised and very high quality! I will definitely order again!

Products used:
Carnival games with Chritian themes

Service
Value
Shipping
Quality
Thumbnail of user imeldat16
2 reviews
4 helpful votes
March 19th, 2023

I ordered products from oriental trading company in the amount of $180.00. Seven months later, they begin to charge me for their fun rewards program. I did not sign up for it!
I am trying to explain that I signed up, the $14.95 billing would have started 30 days later! They keep telling me that they will only refund 6 months, because that's their policy and that I did approve - even though they have no proof!

Tip for consumers:
DON’T!

Just use Amazon!

Products used:
This is not about their products it is about their rewards program

Service
Thumbnail of user trymejusttryme3030
1 review
0 helpful votes
October 29th, 2023

Very nice,, thank you,, I can't wait to wear it,, I hope it looks awsome,, and I'm a tell my family about y'all..

Products used:
Wig

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Value
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Thumbnail of user janetf1249
1 review
0 helpful votes
October 28th, 2023

Terrific halloween toy for toddlers. Colorful, well built, engaging, and interesting for young children.

Products used:
Toys

Thumbnail of user lauras3722
1 review
0 helpful votes
October 26th, 2023

The products we received today for our trunk or treat are just wonderful. The prices are reasonable and the shipping is very fast! We are extremely pleased every aspect of ordering through Oriental Trading Co.

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Value
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Thumbnail of user jennaa108
1 review
2 helpful votes
March 3rd, 2023

Read the description very carefully! I thought I was receiving a MUCH bigger bag of candy for the $20.99 I paid and when I called to ask for a refund, they do not return food. This experience will prevent me from ordering here again.

Tip for consumers:
Just read

Products used:
I ended up using both products I ordered as they wouldn’t return the candy.

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Value
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Thumbnail of user tynetteth
1 review
0 helpful votes
October 26th, 2023

Everytime we order from Oriental Trading, it's always a good experience. It was very easy to submit our school order, and we received our order rather quickly. The prices are unbeatable, and the items are definitely of good quality for the price. We'll definitely be doing business with Oriental Trading in the future!

Thumbnail of user marisad1
4 reviews
5 helpful votes
March 29th, 2023

I was extremely pleased with this company, no wait time to speak with someone - I had a problem with my order - and what could have been an annoying way to start the day was instead was a pleasant interaction.

Thumbnail of user amberc931
1 review
5 helpful votes
October 24th, 2023

BEWARE! When prompted to enter your email for your order, you are really signing up for rewards and will be charged $15 a month. They claim you are promoted to a page to read, but that's a lie. They say you are sent a email confirming and that is also a lie. I don't support companies who scam hard working people!

Tip for consumers:
Watch out for scams.

Products used:
Apparently the rewards program that I didn’t want to sign up for, but was promoted to for my order.

Service
Value
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Quality

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About the business

One-stop-fun-shop for everything from party supplies & holidays to crafts & toys. Plus, we carry a variety of home d̩cor, faith finds, education products & wedding supplies. With our 110% Lowest Price Guarantee, nobody delivers more fun for less.

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2.4
141 reviews
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