Oriental Trading Company

I usually like the items I order from here but recently placed an order and somehow got signed up for fun rewards which charged me $14.95 a month for a subscription. I really hate it when companies do sneaky things like that. I am sure it was somewhere in the fine print but it's shady. I am going to look elsewhere for my next purchase. I ordered from there every couple of months but this recent charge definitely lost them a once loyal customer.

I have never dealt with such helpful individuals. I'm in customer service and the level of customer service the employees of Oriental Trading is AMAZING! I had two separate issues and they took care of me with easy, no hassle, understanding and with such speedy resolutions. I didn't have to over explain, talk to a line of people, wait a million hours to get an answer. I think both times I was on the phone with a rep it took less than 5 minutes from start to finish. I have been ordering from this company for years now (for work) and this just makes me want to do more business with them. Thank you for making my job that much easier Oriental Trading!

I have always been a fan of OTC, but in January, I made an online order, and was entered into a recurring charge of 15.94 per month as a result of not reading some sort of fine print. Apparently, they entered me into this fun zone as a part of placing an online order, and charged my card from January to Sept (2023). I called to inquire and they immediately reimbursed me, but for only 4 charges. So again, I'm fighting them to get the other 5 reversed. Buyer beware! Internet scams are everywhere. I would never have thought that OTC would have sunk so low, but they did, and now I'm inconvenienced trying to get my money back.

I bought some things from this website about two weeks before my son's first birthday party. The package stated it was delivered but never actually made it to my home. As a mother who is throwing a birthday party in now 3 days... I contacted them and they re shipped my item for delivery before the Saturday party! Oriental trading not only saved this momma's sanity, but saved a birthday party! 10/10 recommend to anybody and everybody!

I have bought a ton of kids crafts from Oriental Trading. Not the best quality but fun for the kids. However I recently discovered that they signed me up for rewards program and charged my credit card $14.95 a month for "Fun Rewards" program. They claim I had to click on something but I never would have intentionally agreed to this program. Now I'm trying to get my money back. Customer service at Fun Rewards told me they will only give me 6 of the 9 monthly fees back. I just had to call Fun Rewards back a week later as the refund has still not been posted to my account. Told me the bank is holding it up. Called my credit card, they told me they don't ever block credits/refunds. I will never order from this company again.

I have always turned to Oriental Trading Co. For great, inexpensive products that add a nice touch to school, scout, and church events. Almost always happy with the products I receive and that holds true today. HOWEVER...I had recently read other reviews about a "Fun Rewards +" Scam, where you are discretely signed up at check out and charged a monthly fee of $14.95. So, I was very careful through my check out process looking for this, and felt confident that I avoided the scam, or...that the reviewers experiences were just isolated. Today, I received a "Fun Rewards" check in the mail for $7 and thankfully, due to others reviews, knew exactly what it was. I called the company, and it turns out I have been charged monthly since March...8 months. I asked where the proof was that I signed up, and they said I checked off Free Shipping, and with that came a 30 day free trial of Fun Rewards that after 30 days, it turns into a charged membership. Company policy is that they can give me a 6 month refund. So I am still out two months. What kind of a rewards program charges you to get the reward? So Fraudulent and I am disgusted with a company I once trusted.

I have ordered from this company many times for various crafts, gifts items and so on. Never had an issue. However I recently order three tropical tumbler glasses for an upcoming trip, 1 of the tumblers shipped had the straw broken off, I emailed customer service, within the hour they replied I had a choice to receive a credit or they will ship a new one at no charge! I could not believe it. This day in age customer care and service is lax so I am VERY happy with Oriental Trading in their products and service. A WIN WIN for all. Thanks

I have used OTC for many years to buy beach balls, and cute crafts. This year without my knowledge they signed me up for a fun reward $14.95 a month. I had no knowledge of this nor would I want in it. They claim it is a pop up screen at the end of the order, no way would I have given my visa number to a pop up screen. Never ordering from them again and will be letting the 4 churches I work for about this also.

The website itself was awesome. The products though, are cheap. I knew this ahead of time. I did my research before I ordered my sand ceremony kit from them and most reviews said they were perfect. The etching was a little hard to read on the glass and was so sharp it looked like it could hurt someone. All in all I was satisfied with every aspect of ordering through them. All my other items were perfect. Just be wary of the sand ceremony vases.

We discovered a random $14.99 charge on our bank transactions from "OTC Fun Rewards". My wife bought party supplies from Oriental Trading Company and had no idea how we got signed up for this "service". There was no email confirming the service or anything. This is the last time we purchase anything from Oriental Trading Company. Buyer Beware!

After you place an order a pop up comes up asking if you would like to sign up for fun rewards to get 10% back on orders and unlimited free shipping. But when you sign up for it you dont realize that you are signing up for a monthly subscription for $14.95. They never ask for any payment information so you have no reason to believe that any payment is involved but Oriental trading shares your payment details with them and when the monthly charge hits your account it says oriental trading on the statement but when you contact oriental trading they tell you to call fun rewards. The fun rewards customer service reps are rude as hell and hung up on me when I requested an email confirmation that it was cancelled.

I ordered products from oriental trading company in the amount of $180.00. Seven months later, they begin to charge me for their fun rewards program. I did not sign up for it!
I am trying to explain that I signed up, the $14.95 billing would have started 30 days later! They keep telling me that they will only refund 6 months, because that's their policy and that I did approve - even though they have no proof!

2 issues I had with this website that I can't accept!
-sign me up on reward program without acknowledge! $14.95 a month and we have no idea who is charging on the statement.
-I have called for confirmation on expire date and they told me they never sell expired stuff but product came which is expired.
This website is horrible! Stop buying!

I ordered once from this website and from then on they were charging for my account for months. Customer service is very rude. Wouldn't let you talk at all. STAY AWAY!

Ordered an item on 10\17 that was "In stock". Got an email it was out of stock. Then, same day as the email, you call and tell me its on stock again. You couldnt just keep the money, you had to refund it and make me give my info to pay again. Not even joking, 3 days later, I get an email saying its out of stock again. Its October 26, and you guys tell me "sorry" and now I have 5 days to find a costume somewhere else (my son was already unable to wear it to a school Halloween party due to this fiasco. Company has issues)

Had a code for Free shipping went through the process and never saw that it could not ship to Hawaii, placed order and was charged 17.99 additional for shipping. The customer service said it was because it needed to be sent by air but they still sent it USPS. They do not charge extra for Shipping to Hawaii or Alaska. If you send a letter all you need to do is add a stamp they won't charge more if it's going by air. Ridiculous