I have been a member for about a year. I have even been to other OTF studios in other cities and states and they are all great. It is a one hour workout with a class of 24-36 people, personal trainer, great music and the trainer tells you what to do. You must be consistent to make this worth it. Love it!
Started ORANGE THEORY WEST PALM BEACH in May-charged May 1. Cancelled May 17. Received a confirmation email on May 18 that I was cancelled but since I missed the cut off deadline Id be charged one more one. Not happy about that but OK? They charged my card June 1 for June. That was the ONE MORE TIME.
They charged me again, for yet another time, on July 1 and refusing to give a refund Manager Ashley Wehnes wont even return a call. FRAUDSTERS. They take your credit card data and do as they please. Filed fraud charges with my credit card and bank. DO NOT TRUST THEM. Work-outs nothing special either. REPETITIVE REPETITIVE REPETITIVE. Not good for body structure. With so many work out places available you dont need to spend upwards of $80 per month to be treated so poorly. RUN DONT WALK - AWAY FROM OT HUGE RIP OFF. THEY HAVE NO UNDERSTANDING OF CUSTOMER SERVICE.
I have been to the gym 3 times and have had great experiences every time at the Evanston, IL location. The staff is friendly and the location very clean, and the trainers very thorough at giving you a good workout. Highly recommended.
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