Tiago K.

In February me and my wife subscribed the OT program at East Boca Raton Unit. On the sales pitch we were told we could use gyms around the country and Canada, including Vancouver and New York the places we would move in March and April, leaving Boca Raton for good. They were really bold on that, and it seemed awesome for us.
So we used 1 month in Boca and went to Canada. For our surprise, Canada units have the same same but DO NOT accept subscriptions from US. So, all credits me and my wife had could not be used there. We froze our memberships and after a month we moved to NYC. For our surprise again, you can only use NYC's gyms if you pay a fee of almost twice the subscription plan, because they are like prime locations.
Then, I requested a cancellation for our plan and a refund of unused credit (in fact i paid 3 months and used 1). We had several discussions through the phone and we were not able to get any cent back.
So, on sales pitch, everything seems nice and amazing (not to mention we were told we could use OT's heart monitor, but nobody tells you it costs $15 per class until you go to 2nd class). Besides that really bad way of doing business - LYING AND FOOLING YOU - they have very bad customer care and no empathy at all.