Shon M.

My daughter attended a class at the local Orange Theory with a group from her school, and while there, she spoke with the manager. My daughter informed them that she attends school in another part of town, and they assured her that it was not an issue and that she could take classes at any Orange Theory location. Additionally, they informed her about the 30-day quit-free guarantee, stating that if she did not enjoy the classes after 12 visits, she could cancel her membership.
After attending a few classes, my daughter did not enjoy the experience but decided to continue to complete the 12 classes. Upon completing the 12th class, she attempted to refund her membership, but Orange Theory informed her that she had voided her quit-free guarantee because she did not complete all 12 classes at the same location where she signed up. Although my daughter takes responsibility for not reading the fine print, it is concerning that the manager did not inform her of this detail, especially since they discussed the possibility of attending classes at other locations. After speaking with management, she agreed it was her own doing for not getting the refund of $80.00 however she has been charged an additional $160.00 for the following month because she did not cancel her membership 30 days in advance. It seems unreasonable to expect her to cancel her membership before completing the required 12 classes to fulfill the 30-day quit-free guarantee.
Despite explaining the situation to the manager, she did not show any concern or willingness to address the issue.
It is VERY disappointing that Orange Theory seems to prioritize monetary gain over customer satisfaction.

1st purchase. Looking forward to the quality of the products

I purchased contacts from Lens.com that offered a $135.00 rebate. I didn't realize I had to print out the rebate form, fill it out and mail it in. I thought since they already had the order and it was paid for the rebate was automatic. I went on the website to check the rebate status, and that is when I found out I still had to complete the form. I printed it, filled it out, and mailed it back. Come to find out you have 3 months from the ship date to do this. Unfortunately, I have been told they did not receive my rebate form in time and now I get nothing. I asked for a 1-time exception since we are only talking days in the timeframe and they refused. Like I said HORRIBLE CUSTOMER SERVICE. Over a couple of days, they are losing a customer, and I will definitely not recommend them to anyone I know.