OpticsFastReviews 77

I spent a lot of money to purchase a genuine rimless Tag Heuer frame and received a fake and used frame. Purchase on Aliexpress BUYER BEWARE! Worst experience and Worst customer service I have ever received online

They charged me $96.99 on 12/10/21 to fix my glasses. On 12/13/21 I received my glasses back NOT fixed. I called many times, sent videos of the glasses not fixed. Sam, the person who claimed to have fixed the glasses sent me insults text messages and told me to stop calling. I have filled a complain with the better business bureau. They are the worse

I cancelled an order for repair and Optics Fast is charging $9.99 for a shipping label fee. I have not even sent the glasses for repair. Optics Fast is claiming that the cancellation for a repair order has a $9.99 cancellation fee attached on their agreement, which I have not received.
When I have replied to the e-mail requesting a cancellation, I was told
"You contracted our firm for this repair and caused us many backend expenses along with shipping costs and label monitoring costs. If you cancel this repair order and do not send in the eyewear, you will be subject to a $9.99 cancellation fee subject to collections actions as per our TOS contract."

Why do I have to rate them. 1 is giving too much credit. I ordered a pair of glasses and entered cc information. Received email that I needed to confirm cc information but there were so many incorrectly spelled words I automatically thought of a Nigerian scam. I said oh nooooo, they will not get my info again. Then 12 emails later flooding my inbox and telling them to cancel order they tell me I have to pay Cancelation Fee! What... Like I said scam company. Go back and forth with customer service then later that day 2 online unverified charges $555 and $560.70 that reversed. Thank God for Visa Verified. I will tell everybody OPTICSFAST IS A SCAM COMPANY.

We had a pair of sunglasses the manufacture said they wouldn't be able to repair because it was discontinued. We were referred to OpticsFast. They took the broken sunglasses, asked us to send it in the case to protect Them. From that point on I received a continuous barrage of text messages and emails using a dozen different order numbers, different dollar amounts, saying they're repairing it, saying they can't repair it. The story changes daily. They threaten you, I have long since given up on ever seeing those sunglasses again, but they still text me on a daily basis. I used to respond, But they pretend they have no way of but they pretend they have no way of viewing history. They tell you they can't answer the phone because the guy is currently deployed, but all you have to do is do a Google search for Vee BaThey tell you they can't answer the phone because the guy is currently deployed, but all you have to do is do a Google search for V Borker And see that this is an unrepentant ConMan who immediately resumed his operation when he got out of jail the first time and is now running it from prison.

This is a BIG SCAM site. This was on CNBC American Greed! Also, stay away from decormyeyes.com. Its run by the same scammer Vitaly Borker (look it up online). Hes in Jail.

DO NOT USE THIS COMPANY. TWICE I DID AND IT JUST SO HAPPENED MY CREDIT CARDS THAT I USED (DIFFERENT ONES EACH TIME). WERE HACKED... FOR OVER $300 EACH! IT IS NOT A COINCIDENCE! I HAVE READ OTHER REVIEWS THAT IT HAPPENED TO OTHERS TOO... THIS COMPANY NEEDS TO BE SHUT DOWN. THEIR WORK IS CRAP... MY REPAIR LASTED LESS THAN A MONTH! THEY DO THE REPAIRS BUT THEN THEY STEAL CREDIT CARD INFORMATION. THATS WHY THEY DONT USE PAYPAL... BECAUSE THEY CANT STEAL INFORMATION THROUGH THAT! I WANT TO EXPOSE THIS COMPANY... HOW DO I DO THAT... ANYONE?

This is by far the worst company I have done business with. The salesperson, who is also the customer service rep., is so very rude to customers. She hung up on me because I asked her name. I have filed claims against them with the Federal Trade Commission, Better Business Bureau, and the Attorney General's Office in both New York and New Jersey. If you can, please stay far far away from Opticsfast, if not your will be in the same situation as many of us. UNSATISFIED and FRUSTRATED.

Beware... they might have the glasses you like however they do not stand behind their product they sell. Ordered, received, took to get the glass prescription put in and the frame broke at the bottom, when he was showing how they do it on my old exact frame, he snapped it in and out with no problem. Purchased them because they are so durable. Called customer services and was connected to a very rude service rep, basically told me it was not their fault and they do not warranty their product... will never order glasses on line and certainly not from OpticsFast!

Be aware, you find the model, buy the glasses and all seems ok. Then you get a message that that model is not available any more. If you try to call you will get a RUDE RUDE RUDE RUDE woman who shouts and hangs up. Then you will start receiving fraudulent charges to your credit card info. This company is the same as eyewear orders.com. The same woman picks up.

Posted glasses in 5-6 different colors. I attempted to order 2 pairs (1 of them with a price match but they "no longer have that color"). So I ordered another color. The order went through online and then I received an email that they only have 1 pair in their retail store and there is a $40 fee for pulling them. I told them that is robbery and they need to honor their advertised price. They emailed me that my order was canceled.

Scam business and horrible customer service!.

I sue opticsfast for breach of contract on aug. 2017. They didn't show up and judge made a decision in favor of me.

On march, 2017 i sent my sunglasses frames after confirming they will match the price of $50,53 for lens replacement with other company (sunglassfix.com). They sent me an invoice of $149,97) when they received my item. I asked them to ship it back and they asked for the shipping fee of $12. I refused the shipping fee because they couldn't match the price.

They are holding my item over 6 months now. I called them several times regarding my frames and they hang off on me in the middle of talking saying "can't find". Avoid this scam business!