This is a scam company. I discovered only after I had already shipped my glasses for repair. Prior to sending my glasses in for repair, I was given a quote of $40 but when I sent in my glasses they told me it would be $129.97 plus shipping. I happened to read the negative reviews before I authorized the service, thankfully, so I was lucky to only be defrauded of $12 shipping charges and got my property back intact. This was only after threatening dispute the charges with my credit card company (this is death to an internet company and though they threatened to not send my glasses back if I did not pay my invoice, they finally did once I said I would contact my credit card company and dispute charges - I would highly recommend doing that too if the product/service you were given was not as advertised). Originally I wanted to pay by Paypal as there is buyer protection but I was told their account had been suspended (despite advertising on their website that says it's an accepted form of payment and they are Paypal Verified.)
The customer service is rude and threatening - here are the responses I received after I paid for the shipping and asked them why the USPS website was showing my package was not yet received when I was tracking it:
"Lets wait until FRIDAY if you dont see movement we will refund you.
Keep in mind. If you dispute then our relationship ends and the $500 insurance I have on the box incase lost I will then take for myself and not give you anything. Be carefull with what you do. You have been warned."
Also this response:
"How do you know anything about my operation? How do you know I dont make the labels in my office and then a runner drops them to a shipper at night who packs them the next day and then delivers them to the post office the following day? You dont. So STFU, keep your mouth and your threats in check."
Do not do business with them and report to Better Business Bureau, Federal Trade Commission, and State Attorney General's Office - links below:
1) BBB of Brooklyn
https://www.bbb.org/new-york-city/business-reviews/sunglasses/optics-fast-inc-in-brooklyn-ny-*******/Alerts-and-Actions
2) FTC
https://www.ftccomplaintassistant.gov/#&panel1-1
3) AG Office
https://forms.ag.ny.gov/CIS/consumer-complaints.jsp
It's a MICKY MOUSE FIRM DO NOT BUY FROM THEM ( ROBBERS) Doesn't deserve a star