Optically.ca

Ordered glasses 6 weeks went by contact them again, third time and said they were being shipped that week, another 2 weeks no glasses sent yet, asked to cancel order. No reply after trying to contact them for three days, multiple cals and emails they said they would cancel and refund and then the next day they said they wuld not and even without sending any glasses would not refund the purchase!

My glasses came after 4 weeks wait, with a flaw in one of the lenses. I emailed support and called their number, no answer. I have order from them before but nov 2023 looks like they may be folding up and dont talk to customers anymore.

Took over a month to receive my prescription sunglasses. Very disappointed. One lens is glued so crookedly into the frames that you can see the top of the lens outside the frame. Extremely cheap looking & feeling. Disgusted that they cost $200 & look like I got them at dollerama.

* Took more than 1.5 months to deliver my order.
* Had to contact their customer service multiple times for various issues and follow up
* Had to pay Fedex import duty and then claim it. They won't handle all such things on their own
* Don't think I got a good rate either
* Lack of good return policy

Optically glasses have proven to be great value, allowing me to carry a spare set in my golf bag and in my car. Ordering was simple, delivery prompt, and value incredible at about one third of other optical providers.

I ordered Jan. 20,2022, now they say March 9th before they arrive - from China! I can't purchase a pair locally without a refund and they won't provide one. I am suppose to wait until they arrive, ship back, then wait - I can't see and need glasses - not able to wait months for a refund, if they deem I'm worthy of one. I asked for refund before they were shipped, only getting a tracking # today (Mar. 3). Absolutely unacceptable business practices.

Worst pair of glasses that I've ever worn. I tried to return them, but I was told no, and was instructed to send them back to be 're-aligned'. I get that some lenses need to be set for the pupil, but goodness, the entire lens is blurry in all directions (multifocal lens) It actually seems like the lens Rx is incorrect. The clerk wouldn't listen, and only gave me the option to return to the Toronto office for repair.

I had an old pair of wire framed glasses that is i had reglazed by optically. Have to say that I'm happy with the results in every way. The installation was good, the prescription seems correct. Would not hesitate to use their services again.

I have placed items for sale on UsedVictoria.com - I am -constantly- receiving scam emails from people giving the mailing address for Optically.ca in Ontario. What they do is they act interested, then say "Oh i need you to ship the item to someone in Ontario!" and each and every single time, they give their mailing address. What they do is they send you a faked Interact e-transfer, expecting you to ship before they release funds. Don't do it. All through gmail accounts (which have been reported) and all through faked Scotiabank e-transfers. It's all from an Ambler Drive address. Just stay clear. If you need glasses, go to a reputable site such as Clearly.ca or anywhere else BUT these folks. If they attempted to scam me, chances are they are scamming others as well. Just don't do it. Also heads up, banks do not require proof of shipping before sending money through e-transfer. Just, stay clear. If they can attempt to scam me, they will scam you.

I purchased prescription glasses, but when they arrived the prescription was incorrect. After many emails I was offered a refund or my glasses remade. I opted for a refund so I returned the glasses. At this stage I haven't received a refund I'm hopeful I will. The original purchase was the 2nd of June 2023 so it has been a very drawn-out unpleasant experience. Buyer beware!

Easy to use website, great communication from Optically. My glasses took longer than expected to arrive however my email queries were answered promptly and delivered by express courier packed excellently. I will never purchase from high street stores again.

I actually ordered a pair of glasses two months ago and I haven't heard a thing from them - no confirmation, no order update nothing. They still charged me on my credit card the day after I ordered though so that's just fantastic. I don't know what the other reviewers are saying but as far my experience is concerned, I'd say it's a proper scam site. Do not recommend.

I've bought four pairs of glasses from Optically.ca - three for me, and one pair for my daughter. One pair of glasses arrived with an issue, a missing screw. When I contacted Optically, they immediately responded and sent out a new frame and a small tool kit to allow me to swap my lenses out of the initial frame. The combination of great customer service, great pricing, and great glasses has sealed the deal for me - I won't buy glasses anywhere else.