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Optically.ca

How would you rate Optically.ca?
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France
1 review
0 helpful votes
Follow Howard H.
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I have been very pleased with the glasses and with the service of ordering and sending the glasses to France. I have found the personnel responsive, with helpful suggestions.

Date of experience: July 11, 2019
Canada
1 review
0 helpful votes
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First time reglazer
April 21, 2022

It took a bit of time because my prescription is complicated but I was satisfied with the results. Good job.

Date of experience: April 21, 2022
Canada
1 review
13 helpful votes
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Be Prepared to wait.
February 13, 2018

UPDATE TO PREVIOUS REVIEW:
I did finally get my glasses. They are shipped from China. Nobody tells you this and the horrible customer service only stalls and misleads you and tells you your order is "being processed" while your glasses sit on the "slow boat from china".
In my experience, they lied about my Canada post Tracking number which never existed (I contacted Canada Post who said the number I was given by Optical didn't exsist). Canada Post only issues a tracking number if sent by Canada Post. Instead of repeating the same rhetoric about my order "being processed", I would have appreciated a little honesty and been told, "Your glasses are being shipped from China and will be about two months to receive." At least then they may have earned 2-3 stars. The glasses I finally received were the style I ordered and the lenses (prescription) was not high quality, but acceptable. The jury is still out on the quality or longevity of the lease coatings. I got the "Brown Transition" lenses and was disappointed on how little they actually darken in the sun. My wife got the "Grey Transitions" and they go quite a bit darker. If the lesser price or style is what you want from Optically and you don't mind waiting for 2-3 months to receive your glasses then take a chance with these guys. Otherwise I suggest you go with someone like Clearly. It may cost a couple dollars more but at least you get the truth from customer service and the product is shipped from your own continent and received inlays or weeks, not months.

Date of experience: February 13, 2018
Canada
1 review
0 helpful votes
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Reglazed for a great favourite frame
April 20, 2022

I am very happy with the reglazing of my glasses. The turn around time was reasonable and the lense quality is very good.

Date of experience: April 20, 2022
Canada
1 review
1 helpful vote
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Run the other way.
September 27, 2019

Ordering with this supposedly "canadian" company has been a nightmare.

First off- my glasses came from CHINA. Not Canada. I ordered here instead of Clearly.ca specifically cuz they heavily imply that the company and products are Canadian. I guess they have offices all over the world.
Second-glasses came in, after contacting customer service multiple times for a tracking number, i finally got one and the glasses arrived the next day (fast shipping from China atleast, 3days.)
3rd- glasses were crappy quality, frames were uneven and did not protect from the sun (ordered prescription glasses) at all.
Talked to someone and was finally agreed to refund me after i send them back to Toronto from Vancouver (postage paid out of my own pocket for this.)

Bottom line is that the product was crap and the customer service is hit or miss. 2 people ive talked to have been very helpful and understand what im saying and 2 others have been useless, like they just "smile and nod" but dont actually listen to or care about what youre saying. In the end, i have ordered a pair of similar prescription sunglasses from Clearly.ca for $10 less and will never stray from them again.

Date of experience: September 27, 2019
Bangladesh
1 review
0 helpful votes
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Just Great
October 13, 2020

I bought two pairs, Still Using second pair।. They're great with a great Price। Highly recommended. Would buy again.

Date of experience: October 13, 2020
India
1 review
0 helpful votes
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1st experience
February 18, 2018

Can't say much more. Brilliant for people who don't live in big centres. No need to rush to pick frames. Truly awesome. Thank you.

Date of experience: February 16, 2018
New York
1 review
0 helpful votes
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Just as described and very fast shipping. Very pleased with my first pair so I ordered another pair for a third of the cost

Date of experience: October 13, 2020
Canada
1 review
0 helpful votes
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Love my avatars
October 16, 2020

The only hard part was waiting for them to arrive! Love the purple lenses and rims. They are progressive lens so it takes longer, so worth the wait.

Date of experience: October 15, 2020
Canada
1 review
0 helpful votes
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Horrible
December 13, 2019

Avoid at all cost, they are not cheap but both their service and quality are terrible. I feel sorry not coming to this site and read others review.

Date of experience: December 13, 2019
Canada
1 review
9 helpful votes
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Not as advertised
September 18, 2017

Optically.ca has a great website that boasts fantastic customer service and great reviews. When in fact, they fall quite short of everything they promise.

After reviewing their website I decided to go ahead and make a purchase, however, knowing what I know now, I probably would not have. On their home page, they have an image from sitejabber.com claiming 4.5 out of 5 star reviews, however, that review is not for optically.ca, perhaps it is for their New Zealand website optically.co.nz. Their website also says that they will provide updates via email & text message at every stage of your order processing/shipping, however, I did not receive any of these messages. Overall, they fell quite short of the service described on their website.

When I initially placed my order, I received two order confirmation emails, however, they both had the same order #. I contacted them right away to ensure I would not be charged twice and not receive two pairs of RX Sunglasses. I got an email back assuring me that my order was placed once. It turned out I was in fact charged twice on my credit card. From when I initially contacted Opically regarding the double charge, it took them 7 days to agree I had been charged twice and agree to issue a credit.

The prescription sunglasses I ordered came in soft packaging, with no box to protect it. As a result, during shipping, the actual case of my glasses was totally destroyed. When I complained to Opically I was told I could have a $4.95CAD refund, or a new case shipped. I requested a new case. It has been over a month since they said they would send me a new case, and I still have not received one.

Additionally, please be aware, Optically.ca is not located in Canada. My sunglasses were first shipped from the United States to a location in Ontario, and then re-shipped to me in Vancouver, British Columbia.

I will say, the prescription sunglasses I received were as advertised, and I am happy with them. However, due to all of the other headaches, I would not purchase from Optically.ca again. I found the customer service to be extremely poor and not what I would expect from an online company.

Date of experience: September 18, 2017
Canada
2 reviews
0 helpful votes
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Great style
July 12, 2019

Great style and perfct prescription! I bought two pairs as they were also great prices. Will be back.

Date of experience: July 11, 2019
Canada
1 review
0 helpful votes
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Awesome
October 14, 2020

Great communication service and can't beat their prices. Totally satisfied with frame and lenses purchase.

Date of experience: October 13, 2020
Canada
1 review
0 helpful votes
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Great and affordable
August 17, 2019

They do a great job, have an easy to use interface and i will definitely shop again. Also great to support a local toronto business.

Date of experience: August 16, 2019
Canada
1 review
0 helpful votes
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I am very happy with my purchase. I will order again in the near future. Keep up the excellent work.

Date of experience: July 16, 2019
Canada
1 review
0 helpful votes
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As promised
July 12, 2019

I bought a pair of glasses at a low price. Of course, the frames were not very expensive but they do the job.

Date of experience: July 11, 2019
Canada
1 review
0 helpful votes
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Great selection of glasses at great prices. Saves a lot of money over other stores for same products.

Date of experience: August 6, 2019
Canada
1 review
0 helpful votes
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The glasses took about a week longer than normal but under these COVID circumstances I understand. Glasses are of good quality and will order again

Date of experience: October 13, 2020
Canada
1 review
0 helpful votes
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Great for the price
August 7, 2019

The glasses I got were great. For the price that I paid they were surely worth the cost. Nothing about them were special or wrong.

Date of experience: August 6, 2019
Canada
1 review
0 helpful votes
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Glasses were great
August 7, 2019

They fit perfectly, the prescription was great, and they look very nice. The shipping was quite fast.

Date of experience: August 7, 2019

Overview

Optically.ca has a rating of 2 stars from 87 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Optically.ca most frequently mention customer service, prescription sunglasses and credit card. Optically.ca ranks 61st among Eyeglasses sites.

service
21
value
19
shipping
20
returns
13
quality
18
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