Thumbnail of user keithr67

Keith R.

Contributor Level

Total Points
93

1 Review by Keith

  • Optically.ca

2/13/18

UPDATE TO PREVIOUS REVIEW:
I did finally get my glasses. They are shipped from China. Nobody tells you this and the horrible customer service only stalls and misleads you and tells you your order is "being processed" while your glasses sit on the "slow boat from china".
In my experience, they lied about my Canada post Tracking number which never existed (I contacted Canada Post who said the number I was given by Optical didn't exsist). Canada Post only issues a tracking number if sent by Canada Post. Instead of repeating the same rhetoric about my order "being processed", I would have appreciated a little honesty and been told, "Your glasses are being shipped from China and will be about two months to receive." At least then they may have earned 2-3 stars. The glasses I finally received were the style I ordered and the lenses (prescription) was not high quality, but acceptable. The jury is still out on the quality or longevity of the lease coatings. I got the "Brown Transition" lenses and was disappointed on how little they actually darken in the sun. My wife got the "Grey Transitions" and they go quite a bit darker. If the lesser price or style is what you want from Optically and you don't mind waiting for 2-3 months to receive your glasses then take a chance with these guys. Otherwise I suggest you go with someone like Clearly. It may cost a couple dollars more but at least you get the truth from customer service and the product is shipped from your own continent and received inlays or weeks, not months.

Keith Has Earned 13 Votes

Keith R.'s review of Optically.ca earned 13 Very Helpful votes

Keith hasn’t received any thanks yous.

Keith doesn’t have any fans yet.

Keith isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user mike.mandziuk
11/4/23

My glasses came after 4 weeks wait, with a flaw in one of the lenses. I emailed support and...

Thumbnail of user jennyl531
8/6/23

I purchased prescription glasses, but when they arrived the prescription was incorrect. After...