OpenTable

That's it, that's the review. In the last few months Open Table has gone from being a relatively useful booking website/app to being completely useless. You effectively can't log into the website, and they've stopped sending emails to confirm reservations when you make them. So there's no way to confirm/double-check your reservation other than calling the restaurant. Maybe we should just all go back to doing that.

Having login issue… change email… forget it, no help just "bots". Supposed to make life easier, forget about it. Got time to throw away… best app ever. Bottom line it's frustrating and I've only scratched the surface. Good luck!

I have tried to book through opentable not once but thrice and it just does not accept any card of mine. I then requested help and I get a rather flaky email about how the "weather is in the U. S vs Ireland" instead of actually addressing the frustration. Further to which after a week of not actually answering my question, they ask me if they should close the ticket and when I say I am still unable to book a table on their site, only to be ghosted again.

Utterly ridiculous and such a painful frustrating platform! Especially given the times we are in.

Certainly hope there are far better online platforms there for ppl to book and actually earn reward points.

I found a restaurant in the UK that I booked for my parents trip and wedding anniversary. The only way to book and pay was through open table. I needed to cancel this due to changes which I should have had 14 days to do. Unfortunately the no one answered the UK number and the correspondence with Open Tables and service was extremely poor. Rather then understand my situation we went back and forth on multiple occasions until finally someone came to me and said I could not cancel because I had activated the voucher (no idea what this even means, as only received it via email with receipt - if this is activation than on that premises nothing can be cancelled). After all this I had another person come back to me with the same information I provided originally saying I could cancel. What a mess. Would not recommend using this site for bookings or gift vouchers again

I've had 2 experiences with OT that have both been disasters. First I was given a gift card for the Boston area. No one accepted OT gift cards. Never got to use the $150.

Their customer service is as bad as their program. There is no option to speak with someone. They only accept questions through the Internet. The answers are clearly generated by artificial intelligence as the response did not address my question but provided information on the rewards system.

Open tables reward points are pretty meager as is, but it's truly pathetic and shortsighted that reward point balances of their members were forfeited during pandemic. I don't understand why no one within the company had the foresight to automatically extend reward points for the users. Also, notoriously difficult to contact non-existent customer service. It doesn't seem like they care or even try to take care of their user. As a nearly 10 year user of their app, I'll be less inclined to use it in the future. I'd rather save my favorite restaurants the related fee they have to pay to open table.

Opentable.com can't be trusted. I made reservations on their site for 9/7/09 at The Red Canary in Chicago. After walking 40 min to find the place, we found out it was closed for the day. My girlfriend asked, 'Why didn't you just call to confirm?" I said, "Because with Opentable.com, you don't have to call, it makes calling redundant." To which she said, "Not if they are as crappy as this."

I will no longer use Opentable.com. In fact, I'm encouraging my friends here and in NYC to stop using it. Caveat Emptor!

They draw you in with promises of "points," which have expiration dates. The so-called 1000-pt tables are routinely not available for any date or time you enter. They also make the search for such confusing. There is NO website contact information readily available. The entire experience just makes me NOT want to visit any restaurants listed. I jogged over to StubHub and was extremely happy with my experience there. Able to quickly and easily log in and order a food delivery from a local Mexican restaurant. Also got $5 off my order.

We have finally received our first reward check... They are obviously happy to let this accumulate so you don't redeem it. Tried to use it tonight and the restaurant could not honor it because open table claimed it had been already redeemed at a restaurant 1500 miles away! I will never use this site again... It was convenient and brought new restaurants to our attention but I can see how we have been "taken". Seems to me like someone should start a class action suit against open table! Fraud!

There is now no way to call OpenTable Customer Service anymore; you can only use their chat function, which has long queues and often disconnects on its own before resolving a problem. Remarkably, there is no way to change your email address to replace an old address without setting up a new account and merging the two accounts, which will cancel all your pending reservations and make your dining history inaccessible. This makes no sense at all. Clearly, they don't care at all about inconveniencing their customers. Tell your favorite restaurants to use a different reservation service!

The only benefit to even use Open Table is if you would rather make a reservation online versus calling. The reward program is a joke. No flexibility, with no changing your mind on which restaurant to use it on. I thought I'd surprise my husband with a nice dinner reservation but when he looked at the menu, he didn't like the options. But too late on the rewards program... I already accepted the 'gift card' and so can only be used there, even though we no longer want to eat there. Asked nicely twice and they gave me the same canned answer with no option for using my reward at another restaurant.

Made a reservation, ate at the restaurant, Ruth Chris Steak House last night and tried to contact them today per their instructions. Explained the whole stupid story on their chat, entered it and their automated response was to ask why I contacted them! No one ever available to speak with so no points after the aggravation! Deleted my App after having it for many years, Who needs this, I can call the restaurant myself!

What's the point of booking through opentable when they don't give you any points? The whole reason is to build up points and thus rewards. But I've made two bookings through this site and neither time have I received any points. So why not just book direct and save the hassle of booking through a third party site that does absolutely nothing
BTW, I messaged them and didn't even get an automated reply let alone an actual one.
So my advice is - don't bother with opentable

I received an email from OpenTable this afternoon informing me that the restaurant I was going to in two hours had cancelled my reservation. I was unable to reach them and assumed the restaurant must have been experiencing some sort of emergency. After dinner at another restaurant, we drove by our original restaurant and discovered that they were open and we're surprised we had cancelled. Something seriously went wrong with their software. I will never use it again and will revert to making person to person phone calls for reservations.