OpenTable

I received an email from OpenTable this afternoon informing me that the restaurant I was going to in two hours had cancelled my reservation. I was unable to reach them and assumed the restaurant must have been experiencing some sort of emergency. After dinner at another restaurant, we drove by our original restaurant and discovered that they were open and we're surprised we had cancelled. Something seriously went wrong with their software. I will never use it again and will revert to making person to person phone calls for reservations.

We had a reservation at NOLA Restaurant in Los Angeles, this evening, via Open Table. Just before heading out, we called to confirm their address. It was no longer Nola. Nola had closed. It it now the Bourbon Supper Club & Burlesque!

Just before going out the door, we called another restaurant and made a quick reservation. There was no time to cancel our reservation at the restaurant that no longer exists.

Now watch. Tomorrow, we'll receive one of the scolding emails they are famous for, demanding that we explain why we were a "no show:, threatening a "red check" if our explanation is insufficient!

Where the $#*! was Open Table when this restaurant CLOSED and re-opened as another, knowing that we had an upcoming reservation? These people are ridiculous and this service totally sucks!

I want compensation for our inconvenience!

I am a VIP with Opentable and I changed jobs. Somehow my account is locked and the email won't work. I have followed the chat instructions and it just becomes a circle of nothing. You can't find a phone number anywhere to get tech help

They have lost 10-20 reservations by this $#*!ty inability to answer/solve a customer problem

I guess you did something to your web suite because I have used it before and was able to make reservations for four with no problem. Now I can only make reservations for two. This makes the web suite less than useless. I have tried about Ten times this year to use it and ended up calling the restaurant 7 of those 10 times. Terrible track record. From now on I will go back to making my reservations at the restaurants. Find your service useless. From the reviews I see, looks like you need to start over.

I have been a member since your program started and this new award system is awful. I don't mind doing it on line, but honestly... where are all the restaurants I frequent? They are definitely not on the list. This is highly unacceptable. You are now telling us what restaurants we should dine at? OR you are going to give a $50 gift card for a $100 award on Amazon! REALLY! I can delete Open Table and call the restaurants directly for that!

A reservation for three was, according to the restaurant and Open Table, not taken. Although we were at the restaurant over an hour for lunch and coffee, we were obviously not noticed, so Open Table sent an email suggesting we needed a rain check, restaurant businesses fail because of no-shows, and reminding us that cancellations should be made 24 hours (or more) before the booked time.

The patronising admonition was neither deserved nor appreciated. In future I'll take my chance with the restaurant's telephone number and a real non-critical, non-judgemental responder.

Booked table for 5, when we show up restaurant said I had no reservation, had to wait for a table, looked like I messed up/forgot to book to everyone else.

Next day open table sent me an email saying I forgot to show up or failed to cancel the booking.

I complained, they sent me "300 points", not sure what that even means as it appears you need 2000 points to earn $26. So essentially they sent me a sixth of a meal in points as an apology.

I should have just called the restaurant!

I have been using Open Table (OT) since they began and have written many restaurant reviews, mostly all highly positive. This is my first review of open table, and it is negative. Recently, OT has made it harder to get your reservation reward points. You have to check a box requesting the 100 points for the typical reservation. It should be the other way around... the 100 points should be automatic, and if you don't want them for some reason, you can check a box saying you don't want them. So as a result of this little greedy change to the site that was certainly not obvious sand not announced, i missed out on 300 points. I sent several messages requesting that the points get restored, and never received a single reply. No apology, no explanation, no attempt to appease a long term customer. I have started using other services and believe that OT's disregard for customer satisfaction is the beginning of their demise. Maybe the leadership needs to be replaced.

Don't believe OpenTable when they say there is no seating at the time you want. I wanted a table at Trader Vic's in Portland OR, at 7:00 on a Thursday evening. OpenTable said the only available seating was at 5:00 and 9:00, we took the 5:00 even though it was really difficult to make that happen. The dinner was great, drinks good, atmosphere nice, but a lot of empty tables, all night until about 8:30 when we left. In short, if you want to get a table at a certain time and OpenTable says it's not available, call the restaurant and make the reservations yourself.

The site does nothing that you can't do directly at the restaurant itself. Except for the earned points for booking through them that add up to dining dollars. The problem is getting them! The first time we used open table we booked a regular 100 point table and didn't get the points. The second time we booked a 1000 point table and kept the reservation. We followed the proper links and met all requirements but got no points either time. Apparently some people get them, but some don't. They either have a computer glitch or ridiculous loop holes that are impossible to figure out. I'm a successful business owner and customer service specialist and my husband is a software engineer so we should be able to handle this! I contacted customer service and they were terrible! They finally agreed to "give us" 200 points instead of the 1100 they owed us. Very disappointing!

This site makes it easier to make reservations that you would make anyway. But by making it easier, they do draw customers to restaurants on their site. They should at least offer decent support to their users BUT THEY DO NOT. I cashed in points and was supposed to get a giftcard, but it never arrived. Good luck trying to contact their site to followup. They do offer a chat option (I waited for an hour in the queue then got cut off.) There is no way to email them. They really suck.

OpenTable's recent downgrade of its dining rewards program makes the whole thing a sham. You used to be able to use the points at any restaurant in the OT network... now, you can only use the rewards at a relatively small number of restaurants, thus making the points virtually worthless. Who do they think they are, an airline? And don't think you can call them to complain... you'll be put on endless hold, and no one... no one... will ever answer your call.

We made reservations to celebrate Valentine's Day at Table 29 through OpenTable. We made reservation at Table 29 because on the same premises, there is a spa. I planned a romantic afternoon to have lunch at Table 29 and then walk to our massage/facial appointment thereafter. We arrived on time at Table 29 to find out the restaurant was closed. Complete disappointment! We ended up having lunch at a Sonic burger join. How unromantic! Needless to say, I have brought this to OpenTable's attention 5 days ago and to date, no one has responded to my message. Completely embarrassing and unprofessional.

During the pandemic, many of us were unable or unwilling to risk our health by dining in restaurants. Despite the pandemic, Opentable confiscated my over 2,000 points by enforcing their "no dining in 12 months = points will be voided" policy. If credit card companies and utilities were willing to help customers during the pandemic, Opentable should have extended the expiration period. Instead, they were stingy and short-sighted.