Overview
Oojo has a rating of 4.6 stars from 1,584 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Oojo most frequently mention customer service, best price and second time. Oojo ranks 5th among Discount Travel sites.
Looking for affordable flights with date and time flexibility was a breeze. Easy to choose easy to book. Like the xtra protection option.
Deferen was very friendly and professional. He helped with all the special needs for my parents flight. Thank You Deferen. =)
Deferen is an exceptional agent and we are so glad to hear about your satifaction with his service! Thahk nyou very much!
My flight time changed so they I contacted Oojo to get my connection tickets. The service was excellent. Tickets were reissued so fast.
Dear Customer, Thank you so much for your kind words! We're thrilled to hear about your positive experience with our travel agency.
This is the worse customer service experience I ever had in my life. Takes a full day to get anything done over the phone, when they pick up (many times the call goes literally to voice message)
The ticket protection they offer is also basically a scam.
Pay extra and buy your ticket elsewhere, no amount of money is worth the headache you'll have dealing with these people
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn a more about what prompted your feedback.
Your complaint is assigned a special ID: 129885
Please email this ID at feedback@oojo.com
with your booking confirmation number, and we will get in touch with you
Thank you in advance.
Absolutely the worst experience you could imagine. Due to an issue with their website,
They double charged me for the exact same set of tickets. They are now basically bargaining with me on how much I am willing to pay in processing fees (which is absolutely nothing) saying it's 250, then 200, and now 110 to get a refund. Wildly unprofessional.
I am having to dispute this charge with my bank because the customer service is useless and rude. Hopefully, I'll get the $780 dollars they wrongly charged me back. That'd be awesome, thanks.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 155239
Please email this ID at feedback@oojo.com
with your booking confirmation number, and we will get in touch with you
Thank you in advance.
After purchasing the tickets I got immediately a phone call with information about their another services, like how many pounds you can get per person for fly, protection plans, etc.It was really helpful. Thank you!
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.
Always find the best ticket price with them! Like them
Thank you for your feedback! We’re glad to hear that you consistently find the best ticket prices with us.
I was very satisfied with their service as they contacted me proactively to confirm or get further information until your reservation was considered and e-ticket was issued. A few staffs contracted me to make sure everything is fine.
Dear Ai,
We’re happy you had a fantastic time with us!
Thanks for your trust, we’re thankful for amazing customers like you.
Good service, prompt, professional.
Quick follow up
We are so happy to hear about your amazing experience with us! Thank you very much for cooperating with us!
These guys are crooks and will double-book & double-charge your credit card then they will agree to refund the money but however you will be asked to pay for the non-refundable tax per ticket.
It's a smart practice to extort hard earned money from vulnerable consumers.
What a shame and you've been warned.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 237713
Please email this ID at feedback@oojo.com with your booking confirmation number, and we will get in touch with you.
Thank you in advance.
Superb service from the agent. Explained well the extras and gave very helpful information.
We are glad that our agent was able to meet your expectations!
Very responsive for our flight details though my husband is not in the mood to answer call due to our weather conditions I'm sorry about that. I truly appreciate your kindness and understanding. But I had a wonderful experience and looking forward to your service again. Good luck and have a safe night you all..
We are so grateful for your kind words. Thanks for sharing your review with us and the community!
Saves was very nice and professional,
This website informs you for every little chance
They are very very polite and helpful!
I really like and recommend this site!
Thank you for the opportunity to serve you. We also want to thank you for taking the time to share your thoughtful review. We appreciate your trust!
They lie to get your personal info! Booked flight for them to confirm then call saying it's no longer available, booked another flight they offered and verified credit card info said ticket info would be emailed promptly. After 4.5 hours of nothing called only to be hung up on several times then when I get a call from customer service rep its only to be out on hold for 20 mins for the lady to info me they didn't have the tickets and tried to sell me one at a much higher rate!
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn a more about what prompted your feedback.
Your complaint is assigned a special ID: 140529
Please email this ID at feedback@oojo.com
With your booking confirmation number, and we will get in touch with you
Last year we used Oojo and it was a great experience! Price was great for us since we have 6 people in our family back and forth. It costs a lot for our trip. So Oojo provided the best tickets for us. This year, again, still got cheap tickets for us. even though with two stops but price is so good that we cannot refuse it.
Thank you and we are happy customers!
Thank you for your comment, we are trying continuously to improve our services and meet our customers expectations.
Everything went as it should. I'm very impressed. I will definitely use these guys again.
Thank you for the opportunity to serve you. We also want to thank you for taking the time to share your thoughtful review. We appreciate your trust!
My credit card let declining and they were patient with me and stayed on the line until I got it approved by my bank and then they helped my book my tickets. THANK YOU!
Thank you very much for taking your time to review our services! We are pleased to hear about your satisfaction with our assistance!
I am always scared to book flights from other websites beside the airlines.
I wanted to give a chance to OOJO based on the review and of course the price they offered.
Well, I got my tickets in less than 2 min. I also made myself sure they were real tickets on the airline website, and… THANK YOU!
Also, they called me right after I booked the flights to make sure everything was ok, if I got the email with tickets, and the information was correct.
Go get your tickets!
We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We look forward to seeing you again soon. Best Wishes.
This is my first time use Oojo to buy airline tickets. Very satisfied. Fast and easy access from website. Within minutes after submitting payment, received my itinerary in my email already.
Thank you for the great review! Safe travels.
They lured me to sell a ticket protection then cancelled my ticket and charge more money again (the ticket showed $1000 sold me over $1500 after hiding the price with some stupid add). But forgot to hide one. They again cancelled my ticket and asked more money to refund 900 out of 1500... i would never travel with them. Their representatives were from india and Philippines and kept lying and asking money... i don't understand why they have such a good false ratings... please throw your money in garbage but never pay them a *****. Once you are trapped you will have to keep paying them...
Dear Customer,
We highly appreciate your feedback and honest opinion, but we would also like to remind you that the fastest way to solve your refund, cancelation or exchange related issues is to send your travel details directly to our email add: feedback@oojo.com Thank you for your patience and understanding.
Thanks to having exclusive partnerships with world-class airlines, Oojo offers the cheapest flight deals at wholesale prices.
Discover the latest Oojo reviews from customers who have already purchased their flights through this unique booking system.
- Visit Website
- San Mateo, CA
- Edit business info
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer, Thank you for taking the time to share your positive experience with us. Your feedback is valuable to us, and we look forward to assisting you with any future travel plans.