Oojo

I started on Kayak and once I chose the flight it took me to the Turkish airline site. I signed up for your membership. I paid the travel insurance and it was pretty straight forward. I think that screen could be more clear. You gave pictures on the left but I'm not certain that is what the travel insurance I bought is what is covered in the pictures.

The only worry I have is making my connecting flight. I understand the Istanbul airport is large and the flight pattern I as offered only gives me 1 hour to make my connecting flight. I guess that is all I'll need. I hope so. I tried to choose a flight with a longer layover but it wasn't offered at that price on the Turkish site but was offered on Kayak but I wasn't able to book it. Don't know why.

Purchased the TCS and Oojo agents refuse to help. Email confirm states refund for illness, tried to put back on airline rather than help. I paid your company, not the airline. Wouldn't send the email to request the refund, couldn't focus on the task given- kept talking about baggage! The agents wanted to argue about what was in an email that I was looking at! Talked over me the entire time, never offered any advice, would tell me they would request the refund via email and then tell me that it won't be honored. Kept talking in circles. The service is a scam! The airline does give refunds, they just won't start the process...call center scammers!

So to start with the horrible verification proces where you have to send your selfies with your id/credit card. Then have to wait few days for the agent to call you to confirm it, in the end they said they could not charge the ticket, however they could charge that verification process? The last phone with them the guy could not find me in their sistem with my name or the reservation code. Waste of money and time. I am a seaman and this is the first time i go through this stupid proces. Put your card, your details and done, but not with these guys. Skip for your own sake.

After I booked my flight through OOJO, I realized that this "travel agency" provides no service because every question I asked I was referred back to the airline. What I did get is phone calls to sell me insurance and other worthless products. I was also told that OOJO will charge a service fee of $350 on top of airlines' service fees to make any alternations, therefore, I should consider buying insurance from OOJO so they can waive that "processing fee". My God, what a bunch of scammers.

I wish I have less than zero star because they are scammers. Over a year ago I booked flight through their website and I couldn't make it because of COVID so I called them and one of their team member told me to cancel the flight to get refund or to book new flight but later that day they refused to give my money back or to book new flight. After I get tired of calling them everyday, they promised to refund my money but I did not get anything until now. Every time when I ask for boss or somebody who better to assist me they said "they donot have any accesses to their boss and some of them just hang up on me. This is the worst travel agent I ever have

Do not purchase any tickets through this people. They are scammers. Steal your information and use to finance all kinds of purchases and transactions.

Easy to booked with good price! When you're found all the tickets flights was increased from all the agent ticket but Oojo always give you good offers!
Thank You Oojo