Oojo

Oojo travel agent is a game-changer! Seamless booking, tailored recommendations, and outstanding customer support make every journey a breeze. Couldn't ask for more!

I did muy purchase, they have a terrible verification system and they put on hold your tickets until they receive your picture of your card and ID... this was very uncomfortable to me, but because this is an emergency flight, I did it.
They take long long long and long times to call you back, and also any time I called them they never have solutions, they also hold money in my mom card but because she couldn't check in her banking account the holding they didn't accept my mom purchase. My question is, this is trustable? I mean, is this normal? Why they need a confirmation like that? This is crazy, I am having a very bad family situation and I need to go back to Spain as soon as possible, and this people is playing with us and I don't know the motivation behind all this.

I don't want to forget that in the middle of all this situation, I received a wrong flight information with the name and flight of other person... why?

I just pray the God made justice between them and me!

I purchased tickets but because I found cheaper tickets somewhere else, I immediately canceled the tickets for a refund (within 24 hours). Aside from the cancellation process being a hassle, somebody over phone confirmed the cancelation. It's been two weeks since and I haven't received the refund and every time I call they connect me to somebody in India who has no idea what I'm talking about. I've been writing to Kayak about them since they shouldn't link flights on their website to Oojo.com. This is totally a scam

I purchased my international flight ticket from oojo and they convinced me to purchase the protection plan for each ticket which cost me additional $120 for each ticket. I was happily bought the plan as it has so much benefit in times when the flight get canceled or delayed and so much. But in reality, when my domestic part of the flight got delayed I was unable to catch the international part of the flight. So I told them to refund my money so that I can purchase a fresh new ticket from them. They refused to do so and exchange one of the ticket and charge me over $600. I was really mad but had no choice and pay the amount. I need a fare explanation of this incident, but for now I will never purchase ticket from oojo anymore or not refer others to do so. I will be happy if somebody responsible get back to me.
My name is Mohammed and my phone # *******715.

My family and I were planning a tentative trip to Galapagos. We found Oojo and they helped get us tickets. The tickets were non-refundable and since the trip was tentative I bought the insurance from them. They said I could cancel at any time for any reason and use the insurance. Well, that's not how it is coming down. We had to cancel and they are stiffing me. No insurance payment and because the tickets are nonrefundable big penalties. I called and was on hold forever and had to go back to work. I wrote to cancel (cancellations have to be in writing). They wrote back to tell me I am not covered and have now ghosted me. I'll keep trying and not holding my breath. Steer clear. They don't deliver what they promise.