Overview
Oojo has a rating of 4.7 stars from 1,589 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Oojo most frequently mention customer service, best price and second time. Oojo ranks 4th among Discount Travel sites.
We needed to make a change in our travel plans due to an unanticipated emergency situation.
When we called the Oojo customer service number to explain our situation the agent was extremely helpful and he provided us with multiple options and even found us a reduced change fee. I will definitely use Oojo again and refer to friends, colleagues and family.
I had a call after booking my flight tickets today, the Indian representative on the phone just hung up on my face after I said "I don't plan to buy any protection, thanks" without giving any answer. Don't employ rude people as your customer representatives whose only job is to safisy the customers. Won't use ojjo again, we are not breathing creatures who can feed you extra money with whenever you want to. If people don't agree to buy your products and you get THIS MUCH disappointed, just don't even call and disturb them.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special id: 239599
Please email this ID at feedback@oojo.com
With your booking confirmation number, and we will get in touch with you.
Thank you in advance.
This is a real headache. Customer service is trap. They don't respond. I bought two tickets, unfortunately tried to change the date 3 days before my flight, they told me they will call with a new date which they didn't. After a week they gave me an open ticket up to a year. I paid for the penalty and changed the date after a month now they said your ticket canceled due to not show up. They are thief.
Dear Naseem,
We highly appreciate your feedback and honest opinion, but we would also like to remind you that the fastest way to solve your refund, cancelation or exchange related issues is to send your travel details directly to our email add: feedback@oojo.com Thank you for your patience and understanding.
I purchased five Turkish airlines tickets in February. I accidentally entered my name instead of my son's name. Promptly I've contacted oojo.com and representative Kumkum advised me to buy another ticket with the correct name. I did that and the previous (one out of five) wrong reservation was cancelled. I then requested a refund from oojo, they said they no longer have my money and I need to request it from Turkish airlines. I got an email with an approved code for a refund from TA but because oojo.com bought it with its own credit card, TA needs oojo's permission to wire the refund directly to my bank account. All I need from oojo is to write an email to Turkish Airlines stating that they agree to that. It's been October and no result. The representatives and like Mahaelani keep saying that someone from their accounting department will get back to me. I'm feed up and filing a court complaint next week
Please accept our apologies that you had to go through such an ordeal. We kindly ask you to send us your booking confirmation number and associated email address at feedback@oojo.com with this special ID: 269275. We need it to locate you in our internal system and find all the details of the booking and previous interactions with the agent and/or customer support. Thank you in advance
A smooth, easy and affordable process. It was understandable and straight forward. Thank you
Thank you so much for taking the time to leave us feedback!
I was a little concerned when I realized I had to make my international plane reservations through a company that I knew nothing about. BUT, this has been such a pleasure and everyone has been so attentive to my needs and changes. I would gladly work with this company for all my international travel.
Dear Virginia S., Thank you for your feedback! We're thrilled to have made your international travel experience a pleasure. We appreciate your trust, and if you ever have more travel plans or questions, feel free to reach out. We look forward to assisting you again!
This is a trustable online booking tool for flights. Deals are affordable and selection of airlines wide. Great choice, I am satisfied that I tried out this service and will recommend Oojo to my family and colleagues.
Dear Maricela, thanks for sharing your review with us and the fellow Oojo travelers. If there is anything you would recommend us improving, please drop a line at feedback@oojo.com.
This is my first time using Oojo. I was referred by Kayak. I got a really good fare. The booking and confirmation process was quick, seamless, and straightforward. I hope there are no schedule changes or delays (I know that is somewhat beyond the control of Oojo). So far so good!
Thank you so much for giving us 5 stars. You made our day!
Great price. Better than any out there in the internet. If you don't believe try out a site that compares hundreds of websites in the internet and find you the best price. Make sure destinations and dates of travel are the same
Thank you for the great review! Safe travels.
It was incredibly annoying that the price was higher than initially quoted. In all my years of using Momondo to find the best deals, this only the second time the price was higher at the company I chose. But at least it was just a bit over 30 dollars more epensive, and the rest of the experience has been very good. The representative was very helpful and conscientious.
We are happy that our agent was very helpful and everything has been solved, if there’s anything we can do to improve our offering, please let us know!
This company is scammer do not deal with this company I tried to make a reservation for 5 tickets then got my credit card then they said the flight is not available so they have my credit information so they can use it with out my permission that is trash company
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn a more about what prompted your feedback.
Your complaint is assigned a special ID: 140523
Please email this ID at feedback@oojo.com
With your booking confirmation number, and we will get in touch with you
Easy booking. An Oojo representative called right after booking to make sure everything was correct.
Dear Customer, We wanted to extend our sincere thanks for your glowing review! It brings us immense joy to know that your travel experience with us was enjoyable.
I had a wonderful experience in booking my visit to Pakistan, Karachi with Oojo. It gives all airline options, prices, and option to get price-drop rates for a small fee. For early booking this is a great offer. Further the booking process is fast and easy to follow.
Dear Khalid K., We are really pleased to hear that you had a good experience with our company. Please do not hesitate to book with us again.
I like that return call after I book. It's a way of confirmation all my details.
We appreciate a lot your kind word towards our serrvices! Thank you very much for being our customer!
Very affordable price and wonderful client service
We’re delighted to hear that you found our prices affordable and our client service wonderful. Providing great value and exceptional service is our top priority, and it’s fantastic to know we met your expectations.
Ones they get your money they will not care about you. I have bought a ticket and they refused to help me with changing dates unless i pay them 250 plus the airlines charging fee and I asked the agent before I buy for the price they charge to chabge the ticket and they told me it is only 75 and I asked to talk to a supervisor and they told me that supervisors won't take calls! I am disputing the transaction and will advise anyone to stay away from these scammers
Don't waist your money.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 188501
Please email this ID at feedback@oojo.com
With your booking confirmation number, and we will get in touch with you
Thank you in advance.
Everything was smooth from the moment I chose tickets to the moment I got an email confirmation. The customer service representative (Pebbles) called right after I finished the booking and made sure everything was correct. Great customer experience for me.
We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive feedback.
They hold my money for 2 days with promises to issue my e tickets, and after all that waiting, they told me that price increased. Very dishonest, cheap way to charge you higher price. Do not go with Oojo, very unclean people.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 151639
Please email this ID at feedback@oojo.com
with your booking confirmation number, and we will get in touch with you
Thank you in advance.
I did not permit nor would I like to be called (more than once) for decisions made to the flight.
I was not only called multiple times, I was also emailed and texted which is just too much. I spoke to someone over the phone I do not need to be battered into spending more money.
I would like to know how to inactivate these options. Or it would be best to be able to solely provide ONE mode of contact.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Therefore, You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 199487
You have the possibility to reach us anytime emailing this ID at feedback@oojo.com
Thank you in advance.
This was my first time to buy my tickets through Oojo. I am very happy with my experience, their rates were most competitive and their service is very quick, I received my ticket in my email within seconds after payment.
This was my first but definitely not my last transaction with them 👍🏻
We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive feedback!
Thanks to having exclusive partnerships with world-class airlines, Oojo offers the cheapest flight deals at wholesale prices.
Discover the latest Oojo reviews from customers who have already purchased their flights through this unique booking system.
- Visit Website
- San Mateo, CA
- Edit business info
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for the wonderful feedback! We are happy that our agent was able to assist you with this urgent matter and we hope to see in the future.