Oojo

Had issue with purchasing ticket due to limit on debit card. Did not know the transaction was declined from my bank until an OOJO rep called me. They were very persistent in trying to reach me which I appreciated otherwise I might have not known for a few days because I am very busy and the price of the tickets could have more. So grateful for OOJO rep being in constant contact with me to let me know the status of the transaction.

Pls be aware you will cry like me I purchased tickets and they rescheduled it and I asked for refund so they cancelled my tickets now no refund no tickets called 40 times didn't eat didn't sleep for 4 days I will sue them in consumer court people pls believe me and stay out of this

Booked a flight through OOJO in February with Egypt air from MSY to JED. Flight scheduled was changed by airline. Alternative flight were with long layover. Asked for refund in February. It took almost 3 month to cancel flight and still waiting on the refund. Customer service just copy and paste email weekly letting me know they are working on refund. Horrible customer service and company

I had never heard of Oojo, found them through Kayak but they had a good deal. Saw mixed reviews about them, was honestly worried about it being questionable but I trusted Kayak so I bit the bullet and booked a flight with them.

I got an email confirmation and it said to wait between 1-24 hours for a ticket confirmation. Was a little worried, an hour later I get a call from someone from Oojo to confirm that I received the ticket and sure it was there. I logged into the airline website and it confirmed my tickets. It was legit and it was an awesome deal, they got me better tickets than I expected (it included checked bags and seat selection) at 30% less than the airline (icelandair) website. Thrilled to bits!

The employee told me that Oojo has been around for 15-20 years and they were a B2B consolidator for tickets. They are now providing the same discount pricing directly to retail customers. Can't ask for more!

They were helpful during a family emergency. We also reached other travel agencies and they couldn't help us. At Oojo I got a great deal despite that fact that I had to leave on a short notice. Wonderful help with last minute flights.

Dont use this agency for anything. They lie and do not honor the things they sell. Run, run away. Book with the airline and get what you need.
I would rate a zero if I could NEVER use them for anything. I bought an economy flight from lax to Sydney through Fiji. They booked a different grade flight that had no luggage included and can not be adjusted. They also sold flight insurance and will not honor that because the fiji airline grade does not allow changes. They will not honor their own insurance and oojo blames the airline for not allowing changes. Don't use this agency for any thing.

I read everyone's review and still decided to take a chance… booked our flight to Italy and then it got weird with the payment verification and emails going to junk mail and the random calls at 2am to confirm my name spelling (they are in Philippines and I'm in USA). Took numerous calls to confirm my name spelling even though it is a simple everyday name. Eventually they realized that I used a (.) after my middle initial. After that was resolved, I finally got our tickets and verified with the airline. Saved money but the process was difficult. I wouldn't recommend them if you know you might need to cancel or change flights, but if you are set on your dates, go for it. LEaving this review for others who are uncertain like me and I am a real person… not paid for review.