Overview
Oojo has a rating of 4.7 stars from 1,590 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Oojo most frequently mention customer service, best price and second time. Oojo ranks 4th among Discount Travel sites.
Great price and customer service. Question was answered promptly..
I had hard time getting refund for tickets that was cancelled due to pandemic. Though the airline opened all the ticket for refund, the agent kept telling me that they hadn't received any information and they wanted me to call the airlines and get information for them. After much struggle when we got it refunded, only half the amount was returned to us. The airlines had clearly said that they are not charging any cancellation fee. So not a place to book a ticket at this uncertain times.
The agents are not customer friendly when it comes to refund. But when we call for booking the tickets, they are much friendlier.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn a more about what prompted your feedback.
Your complaint is assigned a special ID: 127523
Please email this ID at feedback@oojo.com with your booking confirmation number, and we will get in touch with you
Thank you in advance.
First, they charge my credit card at a certain price for a ticket I purchased from them. Then, they call to tell me that the price they charge on my credit card is no longer valid and I have to pay a higher price. After agreeing with them with the new price, they charge my credit card for the new price without giving me credit for the first charge on my credit card.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 160823
Please email this ID at feedback@oojo.com
with your booking confirmation number, and we will get in touch with you
Thank you in advance.
OOJO is super user friendly website and their support staff was very diligent and nice to talk to. They have really seamless UI and don't bombard you with information like others. The website is easy to navigate and get the best possible deals.
We really appreciate you taking the time to leave us a 5-star review. It means a lot to us.
Got to Oojo sight and it took less then 10 minutes to book the ticket and what was nice was to receive a call after after short time of booking to confirm the reservation. I highly recommend this travel site.
On behalf of all of us I would like to thank you for sharing this great review about our company! We are thrilled that you enjoyed your experience.
Booking was fast and CusSvc was fast, friendly and very helpful. I had a typo in one name, They fixed it right away. I stayed on line just about 5 minutes before getting an answer, compared to 20-30 minutes with others.
Easy to book a trip took 5 minutes to book a trip fast response to confirm ticket
Many thanks for sharing your satisfaction with our services! We are so pleased to hear your kind words!
They provided tremendous help with rebooking my flight twice. They helped to find a replacement flight in minutes. Representative was very polite and patient. I highly appreciate your assistance and will recommend Oojo to family and friends, as well as anyone looking for a trustworthy flight booking service.
Easy to use and with complete details. Immediately after booking got the confirmation mail.
You are so welcome! We are so happy to hear about your satisfaction with our website! Looking forward to assisting you once again whenever you desire to travel!
This is second time I am buying international air ticket from Oojo. Price has gone much up. Last year I paid almost $300 less for 2 adult people. No discount this time, dissapointed. I will be glad if Oojo can find some more discounts or opportunities to get dropped prices committing a reality. I request free seat-pickups for the long distance flights atleast so that we, elderly people can seat side by side. Thank you
We are happy that you are satisfied with our products and services.Thank You.
Oojo is very professional in terms of dealing with customers and providing the options to choose the Flights available with best price.
Special thanks to Josh who provided me multiple flights options from different airports to get the best option i was looking.
I would like to book the Flights tickets again and recommend others to do the same.
The airline sent me a notice that a leg of my long international flight had been cancelled. I called the customer service line and withing 5 minutes was speaking to a live agent. Yurany kept me on the line the entire time, checked several flight options and answered all of my questions. She had me booked on a new flight within 15-20 minutes. I am very happy with how quickly and professionally this matter was handled.
Thank you for your excellent feedback! It means a lot to us and we wish you a safe travel.
I was delighted to use oojo for booking for trip next month. I had browsed several sites and contacted known agents and I found Oojo most reasonable and the lowest. The booking and whole process through issuance of tickets was very professional and the team at Oojo is praise worthy. I have no hesitation in recommending Oojo.
Thank you for the review! Your feedback is much appreciated and helps our team improve.
Its my 4rth ticket that I am buying from you. I used to have the option to put my miles card but not any more. I used to be able to pick and choose the meals for diabetic or salt less meals. Not any more.
Can you please update your wed site to be able to do this things again?
Dear Andreas V.,
We are sorry to hear about your disappointment with our website!
Your complaint is assigned a special ID: 272613
Please email this ID at feedback@oojo.com
With your booking confirmation number and the agent will get in touch with you shortly.
We will do everything in our power for you to come back to our website once again!
Thank you in advance!
Great customer service with helpgul representatives. Everything was clear and easy understand, booking process was fast and I paid less than I acually saw on the Oojo's website before calling. They offered me an unpublished deal or something. I can really recommend this service for flight bookings and excellent service! Keep up the good job, Oojo!
I booked my flight with Oojo and also bought protection service. Unfortunately i had to reschedule my flight as i was covid positive. They assured me that i can cancel tickets and it will be open for 1 year. Now when i am trying to book open tickets, they are asking ridiculous $500 extra for each ticket. This is total fraud and scam and a big nightmare. I have been trying to rebook my ticket for last 1 week without any result. Every agent is giving me different quote. Please do not waste time and money with thai company. I
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn a more about what prompted your feedback.
Your complaint is assigned a special ID: 137367
Please email this ID at feedback@oojo.com
With your booking confirmation number, and we will get in touch with you
Best price ever
Thanks a lot for everything
I wish I booked it when it was 500. Still a good deal.
Thanks so much for sharing your experience with us!
I just booked my flight 2 day ago me, my wife, and 2 kids for emergncy reason we try to reschedule for 10 day or 15 and they ask me to pay $ 130 each to the airlines and after 5 hours waiting they email me said i have to pay $ 977. Guys whats wrong with you, you charge more the airlines company for what?
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Therefore, You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 212769
You have the possibility to reach us anytime emailing this ID at feedback@oojo.com
Thank you in advance.
Booking my flight was Instant! Very quick! Fast! I love it! 🥰
We love hearing from you! Thank you for leaving feedback for us!
The customer service was the best i've ever had! Jonha was amazing! She was very polite so helpful. The process was very long with me having to call other airlines directly to get more information so that she can continue to help me. She also was very patient and responsive and called me back multiple times over a span of 2-3+ hours to make sure everything got completed. She very much went out of her way to help me today and I am very appreciative of that. Give her a raise please $$$! Again, thank you so much Jonha for your help!
We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive feedback.
Thanks to having exclusive partnerships with world-class airlines, Oojo offers the cheapest flight deals at wholesale prices.
Discover the latest Oojo reviews from customers who have already purchased their flights through this unique booking system.
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- San Mateo, CA
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are so glad you've been satisfied with the agent's assistance and our fares! Thank you very much for purchasing with us!