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Oojo

Overview

Oojo has a rating of 4.7 stars from 1,590 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Oojo most frequently mention customer service, best price and second time. Oojo ranks 4th among Discount Travel sites.

service
167
value
165
shipping
87
returns
111
quality
137
This company responds to reviews on average within 0 days
How would you rate Oojo?
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Argentina
1 review
0 helpful votes
Follow Gabriela V.
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Best price
July 15, 2024

Fast, best price, great discount, good conections.
I refreshed the link three times and keep the price
Secured by visa to pay

Date of experience: July 5, 2024
Mary H. Oojo Rep
10 months ago

Many many thanks for sharing your satisfaction with our services! We are so pleased to hear your kind words!

Georgia
1 review
0 helpful votes
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Great HELP!
September 19, 2022

I had so much stress! First I got two confirmation numbers and I thought I will be charged twice. Then my layover was too short for my return flight and I wanted to change it. The specialist who I talked to was sooooo kind and helpful. She found the best flight for me in the exact same dates with the perfect layover.
I really am happy with the service. And the prices are perfect! Very cheaper than other sites
I will definitely get back to you for my next flights <3

Date of experience: September 19, 2022
Candice J. Oojo Rep
over a year old

Dear Ghazal,

Thanks for taking the time to share your feedback with us.
It means so much when our best customers share their experiences.

California
1 review
0 helpful votes
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Excellent and amazing problem solving
March 13, 2022

I booked a flight on Oojo, but something went wrong and the flight was no longer available. I got a confirmation screen saying I needed to call customer service, expecting the worst. When I called, the representative was super friendly. They called back within a half hour with another flight on the same date around the same time and honored the original purchase price, even though it was a different airline. Very impressed with their customer service.

Date of experience: March 13, 2022
New York
1 review
2 helpful votes
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Nothing but a scam
June 12, 2022

Booked a flight for three people costing over $4,200. Sixteen hours later and still no confirmation from the airline, all I received was a booking number from Oojo. Called Oojo five times and asked if I was confirmed for the flight and need the e-ticket number for that specific flight. All five representatives I spoke to were completely incompetent and all they did was give me the run around. I looked at the majority of the positive reviews, completely fake. Oojo is nothing but a scam and the representative are nothing but incompetent.

Date of experience: May 13, 2022
Mary H. Oojo Rep
over a year old

Dear Customer,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 161439
Please email this ID at feedback@oojo.com

with your booking confirmation number, and we will get in touch with you

Thank you in advance.

Virginia
1 review
0 helpful votes
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Satisfactory purchase and service
February 9, 2023

Oojo offered better price and I could purchase it without trouble.
And they called me after the ticket purchse for confirmation. As this is the international travel, this kind of after-call should be necessary and it made me feel secured.

Date of experience: February 9, 2023
Mary H. Oojo Rep
over a year old

Thank you so much for the great review! We are glad to leave such a great impression on you. We hope to see you in the future!

Texas
1 review
0 helpful votes
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Excellent Customer Service
June 9, 2022

I booked a flight which was economical but unfortunately the last seat got booked as soon as I hit the book button. The team rebooked my itinerary with a better airline for the same price. Loved the experience! Keep up.

Date of experience: June 9, 2022
India
1 review
0 helpful votes
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Flight Booking
August 11, 2024

Made a domestic booking; it was Easy booking and Payment

Date of experience: August 1, 2024
Mary H. Oojo Rep
9 months ago

Thank you for your feedback! We're pleased to hear that booking and payment for your domestic flight were easy and straightforward.

California
1 review
0 helpful votes
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PLEASE DO NOT USED THIS WEBSITE
September 4, 2022

Worse costumer service ever. I bought my ticket and 4 days later they sent me a cancelation email. Nobody know why my ticket got canceled on the first place and everytime I call they can't give me an answer and after hrs on the phone with them, they hang up on me. 3 days on this nightmare, and of cure the ticket is already $500 more expensive...

Date of experience: August 5, 2022
Mary H. Oojo Rep
over a year old

Dear Customer,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 180263
Please email this ID at feedback@oojo.com

with your booking confirmation number, and we will get in touch with you

Thank you in advance.

Illinois
1 review
0 helpful votes
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I got double charges on my credit card upon booking my trip. I was told there would be extra charges by Ojoo if I had to make changes and was told to take the travel protection. I cancelled one leg of my trip and never got my money back. Ojoo claim to have refunded my credit card but the credit card company never received it. I been trying to get my $600 dollars back for the last 3 months and finally had to file a dispute with credit card company. If you go with Ojoo don't expect any refund. Beware if you have to make any changes.

Date of experience: April 4, 2023
Mary H. Oojo Rep
over a year old

Dear Customer,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 233351
Please email this ID at feedback@oojo.com
With your booking confirmation number, and we will get in touch with you.

Thank you in advance.

New York
1 review
1 helpful vote
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I booked with Oojo.com about a month and a half before my flight to the Philippines. They gave me 6 different tickets, but eventually got it widdled down to one, so no issue. However i called during my trip to see if extension is possible, i DID NOT give verbal or written permission to change my flight, nor did i pay a ticket change fee, but somehow they cancelled my ticket and left it open. I did not get an email or a call, i only found out because I tried to check my ticket a couple days before leaving to go over my itinerary. That was 05/28/22. It is now 06/2/22 and they still have yet to rebook my ticket so my boss had to pay for a new one. I have asked for a refund and have yet to get one. I have spoken with their reps for over 4 hours and all i keep getting told is "they're investigating ". I was stranded in a foreign country for 2 days. They even started laughing at me when i called for updates and got upset. DO NOT USE THIS COMPANY.

Date of experience: June 2, 2022
Mary H. Oojo Rep
over a year old

Dear Customer,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 165405
Please email this ID at feedback@oojo.com

with your booking confirmation number, and we will get in touch with you

Thank you in advance.

Michigan
1 review
0 helpful votes
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Problem solvers
July 4, 2022

I have had several problems with the airline that I chose to use, but Oojo has gotten them taken care of each time. Sometimes it takes some conversation to clarify the essence of the problem, but each time we have been successful.

Date of experience: July 4, 2022
Mary H. Oojo Rep
over a year old

Dear Rene,

We’re happy you had a fantastic time with us!
Thanks for your trust, we’re thankful for amazing customers like you.

Massachusetts
1 review
0 helpful votes
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Fraud, fraud, fraud! I paid over $900 for a ticket.
Suddenly they called me week later trying to sell "insurance" in case my flight was canceled etc. and at the same time they asked me if I want to fly on different dates.
I called SAS air company and employee told me that I am on waitlist with another 25 people because I didn't pay full price of the ticket (+$386). I had to pay this amount to be on the flight list. Don't buy from oojo!

Date of experience: April 28, 2023
Mary H. Oojo Rep
over a year old

Dear Customer,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 239427
Please email this ID at feedback@oojo.com with your booking confirmation number, and we will get in touch with you.

Thank you in advance.

GB
1 review
0 helpful votes
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Great!
May 22, 2024

Booking was very straight forward, confirmation and the e-ticket received with 3 minutes. Able to manage the booking (select seats, meals etc). On the airline website immediately.

Date of experience: May 12, 2024
Mary H. Oojo Rep
12 months ago

Thank you! We're thrilled to hear you found the booking process smooth and efficient.

Illinois
1 review
0 helpful votes
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Wonderful!
July 12, 2023

When we needed help with the check-in because we weren't sure for how to do it. So we called them and they helped us step by step. Now we are all caught up so thank you so much to the staff who helped us!

Date of experience: July 12, 2023
Mary H. Oojo Rep
over a year old

We are so grateful for your kind words.Please do not hesitate to contact us in the future if you will need assistance!

California
1 review
0 helpful votes
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Lowest price fast confirmation
September 12, 2024

Excellent. Book many times. If can use PayPal will be good

Date of experience: September 2, 2024
Mary H. Oojo Rep
8 months ago

Dear Customer, Thank you for choosing us for your travel needs, and we look forward to the opportunity to serve you again.

Algeria
1 review
0 helpful votes
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Scam
May 29, 2023

Stay away from from this company once you buy a ticket from they make your life miserable.
I tried to change the date on my ticket they wanted to charge almost $1000 and my ticket was $950
I changed my mind I just wanted to go back on the date I was supposed to. They canceled my return date and asked either I will buy the changed date or I have to buy another return ticket because I can no longer travel on the date they canceled it. Customer service all from India covering each other they will not let talk to a supervisor. It was terrible. I had to pay extra to comeback in a later date and 10 hours layover as soon as I get to the state I am taking them to court

Date of experience: April 29, 2023
Mary H. Oojo Rep
over a year old

Dear Customer,

Thank you for contacting us. We are sorry to hear that you had a bad experience.
It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn a more about what prompted your feedback.
Your complaint is assigned a special ID: 239587 Please email this ID to feedback@oojo.com With your booking confirmation number, and we will get in touch with you

Looking forward to hearing from you

Thank you

Virginia
1 review
0 helpful votes
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Excellent experience
August 11, 2024

It's a good website and easy to follow. Best experience

Date of experience: August 1, 2024
Mary H. Oojo Rep
9 months ago

It was a pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us.

Philippines
1 review
0 helpful votes
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Easy
August 11, 2024

Easy booking with this site.
Convenient, not a lot of questions

Date of experience: August 1, 2024
Mary H. Oojo Rep
9 months ago

We put in the work to keep you and all of our clients happy. We hope to see you again.

New Hampshire
1 review
0 helpful votes
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Awesome Experience
December 9, 2023

My flight timing was changed by operator and online web check-in was not available. I contacted OOJO customer care and they resolved the issue immediately and it was a nice experience. I thank OOJO for their help and support. I definitely prefer OOJO as my travel agent for future booking as well. Keep it up.

Date of experience: December 9, 2023
Mary H. Oojo Rep
over a year old

Thank you for your comment, we are trying continuously to improve our services and meet our customers expectations.

New York
1 review
0 helpful votes
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They sell you on being able to change your flight without any fees just the flight fare difference. They do not honer it even though they put in writing. I got into an accident and had to change my flight while on vacation and they said i had to still pay the airline fee along with the price difference. It was cheaper to just book a new oneway flight back.

Date of experience: September 20, 2023
Mary H. Oojo Rep
over a year old

Dear Kashif C,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID:263443
Please email this ID at feedback@oojo.com
With your booking confirmation number, and we will get in touch with you.