Overview
Oojo has a rating of 4.7 stars from 1,589 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Oojo most frequently mention customer service, best price and second time. Oojo ranks 4th among Discount Travel sites.
Yesterday when I was booking a flight on Kayak, it directed me to Oojo. I purchased the ticket. After sometime Oojo's agent called me and advised I can save $300 if I change my onward travel by + /- 1 day which I readily agreed. I am happy he took time to call me and gave money saving advise. Great. Thanks Laxus.
First of all …. I spoke to a human! Second of all …. They were informed, helpful, and seriously went out of there way
To help me out…! I used to work in the airline / tourist industry… and these guys didn't disappoint! Honestly they were awesome! Can't thank them enough.! They even called me back! You don't get that from a company anymore! I wanna give a specific shout out to daikho ( I hope I spelled that right) for being a SUPERB AGENT! He was everything that a company like yours should aspire to have! I haven't had the pleasure of meeting the rest, but if they're half as good as him, then you're on a winning streak!
Honest opinion…. I don't know him…
I haven't completed my flight yet with you…
So
Don't duck it up! Hahahaha…… you guys are on a roll!
I contacted Oojo today to request a refund for an unused flight ticket. Specifically, I asked for a refund of the tax amount and requested a copy of my receipt. Unfortunately, they informed me that they are not obligated to provide a receipt, nor can they disclose the details of non-refundable taxes. To confirm the situation, I reached out to the airlines, and they assured me that they would investigate the matter.
Based on my experience, I would strongly advise against using third-party services for ticket purchases. It is worth paying extra to receive exceptional customer service and dealing with reputable services like Oojo.
Dear Abinet K,
We are sorry to hear that you had a bad experience. We very much appreciate your patience and understand any frustration you experienced.
Your complaint is assigned a special ID: 248277
Please email this ID at feedback@oojo.com, with your booking confirmation number, and we will get in touch with you.
Thank you in advance.
Found oojo through Google flights and booked. Got the cheapest price. Received the ticket confirmation within few hours of booking. Smooth experience. Will book again through them if I see cheapest price there.
Thank you for the opportunity to serve you. I also want to thank you for taking the time to share your thoughtful review. We appreciate your trust!
Very easy to book on-line. Customer rep rang after to check all the details were correct and that I was happy with the booking. Made some suggestions too. Very polite and helpful.
Many thanks for a 5 star review! We are pleased to hear about your satisfaction with the booking process! Thank you very much!
Totally unsatisfied.
No customer service.
No any concern about my ticket.
Operator has canceled my ticket and then I had to pay 100$ extra for another ticket. They haven't even issued my new ticket after 24 hours!
Now it is 3 hours before my flight and I don't know what should I do.
Nobody answer my call and nobody knows what WA happened to my ticket.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn a more about what prompted your feedback.
Your complaint is assigned a special ID: 140531
Please email this ID at feedback@oojo.com
With your booking confirmation number, and we will get in touch with you
I was looking to find a Business class fare under a certain price, still looking. But since times are tough and finances are limited, I settled for an economy ticket. So far this site has been a blessing and no BS site. Thanks Oojo.
Dear Gyas,
Thanks for taking the time to share your feedback with us.
I booked a flight back in June for late September. Never received ticket but did receive a confirmation email. I called in July asking about the ticket and she said I would receive something in a couple days. I did not receive anything so I sent an email. No response to my email. I also called. During this call I was informed that the trip is no longer available. What upsets me the most, is that I did not receive one email, phone call, etc. that the flight was cancelled. NOTHING. I hate that - that particular flight was cancelled but it is more bothersome to me that no one was going to tell me. I lost it a little on customer service, which I do regret, but it is emotional when you are trying to get somewhere and then have to start from scratch - it changed all of the plans/hotels, etc. that was made. Lesson learned, I guess. I do not recommend this site. I will call every day until I get a refund.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 182771
Please email this ID at feedback@oojo.com
with your booking confirmation number, and we will get in touch with you
Thank you in advance.
I highly recommend booking flights with Oojo. The booking process is fast and secure, which is very important for me. Oojo has met my expectations in full, so I will spread the word about this company to my family and friends. Thank you again!
Everything is on one page, which is easy to use. Although I wrote 'don't change' in the title, there is one component that needs to be added, and that's an option to put the traveler's number for those with TSA pre-check. Otherwise, the experience is pretty stress-free.
Dear Simone, feedback like yours is valuable to us. It helps us continue to improve and provide the best possible service to customers like you. Thank you, and have a great day!
Booking my international flight was easy, quick, and the fare was cheaper than other sites. The customer service is quick and responsive.
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
After reading older reviews, I was a little skeptical about booking with Oojo. However, I decided to give it a try. I am happy I did. Great customer service, fast booking, excellent price!... can't beat this.
Dear Dorie, Thank you for choosing Oojo and giving us the opportunity to assist you with your travel plans! We're thrilled to hear that your experience was a positive one, and we appreciate your kind words.
Iv been trying to get in touch with someone from this company they keep lying and saying that they refunded the money which never happened y'all don't get no tickets from this company they're scammers I swear and I'll keep putting bad reviews everywhere until I see that my money is back to my account
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 166095
Please email this ID at feedback@oojo.com
with your booking confirmation number, and we will get in touch with you
Thank you in advance.
I booked a round trip for international travel first time through oojo. My first suggested to all travels is dont ever try this oojo. Their tickets are not perfects. I ended up paying checkin bags. Oojo ticket says something and but airlines says something. Very pathetic experience.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 240631
Please email this ID at feedback@oojo.com
With your booking confirmation number, and we will get in touch with you.
Thank you in advance.
I started to purchase ticket for 3 pax as I found Oojo offer cheapest. My bank denied the payment because the daily transaction limit less than the ticket price. It is due to the original price is in US$ and my account is in MYR. Bank initially estimate little bit high conversion rate. But the sales office prepare new quotation for pay with another card. Good thing is that they hold the initial price for 15 hours although the price increased.
Thank you for sharing your experience! We're glad we could assist with the payment challenge and hold the initial price for you. We appreciate your flexibility and hope you have a smooth and enjoyable trip with us.
I had problems with buying a ticket with a Ukrainian bank card. I had features of online shopping at my bank that I didn't know about. But the support team was very polite and attentive to help me solve them.
Dear Mariia,
We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Sana Ali
11/16/22
If i had an option for lower than Zero star I would definitely choose it, I never see like this most ruthless customer service reps. Poor customer service, Manager never available, I have a flight in January and Turkish they change the schedule and offered me if I want to cancel or reschedule without any charges, but they are charging me eat even if it's their fault. Stealing your money
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Therefore, You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 204131
You have the possibility to reach us anytime emailing this ID at feedback@oojo.com
Thank you in advance.
I've never used Oojo before and was nervous going through the process, waiting for the assumed snafu. How could I get such a good flight for their price? But everything appears to be working well so I won't be nervous next time.
Dear Vickie,
Thank you for the review! Your feedback is much appreciated and helps our team improve.
It took me less than 5 minutes to book the tickets and get the e tickets from Oojo and also get the confirmation email from the airline. Perfect.
We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We look forward to seeing you again soon. Best Wishes.
Great Service, helped me through out the process and it was very smooth
Thank you for your comment, we are trying continuously to improve our services and meet our customers expectations.
Thanks to having exclusive partnerships with world-class airlines, Oojo offers the cheapest flight deals at wholesale prices.
Discover the latest Oojo reviews from customers who have already purchased their flights through this unique booking system.
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Dear Nader,
We’re delighted to hear about your recent experience with us and we’re so pleased that you recommend our agents. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!