OnTrac

Temperature sensitive diabetic supplies delivered to wrong house in 120 degree Arizona weather and left in sun. I found package after driving around the neighborhood. Happened twice. Absolutely no excuse for this sloppiness

I wish retailers would stop using this vendor, I've had multiple items from various companies use OnTrac and every time there has been an issue. Inaccurate delivery estimates. A day or so delayed can be understandable, but twice now I've watched an update of "delayed" for more than 2 calendar weeks. All but one delivery has been delivered in my yard or places off my property - I live in a normal area with no gate or delivery obstacles. Their customer service is not very helpful as they simply tell me to wait two more days every time I call. They have stated there are delivery updates that I somehow do not have visibility into when checking tracking, both before and after delivery. I'm not calling them liars but I am stating there are clear differences in what OnTrac sees vs. what their customers see when tracking shipments.

Used tracking to see where/when package would be delivered. Waited a full Saturday, said out for delivery by end of day. No truck/package showed up. F*&^ U ontrac. After looking at your reviews, I'm sure this zero star (if that were an option) means nothing to you. Just tell the truth, say it's going to be another day or three and you might get at least a two star review, Stupid. Don't know how you stay in business.

Yesterday, Labor Day my Baseball bat never came, just the box. If someone stole it they would have taken the whole box. My order was delivered empty and opened on one end. Box was not even laid down. Standing straight up. Usually I get a picture of my delivery. Didn't even receive that. Thank God Amazon refunded me, but this is not right with your delivery system.

Ontrac is one seriously ghetto "delivery service".
This isn't the first time they've failed at their job and it won't be the last.
They left my package on top of my mailbox next to a rural highway! Brilliant!
Here's the best part: tracking said it was left "behind gate". Not even close! Not a gate in sight! Yea, just lie about the delivery!
No integrity, no work ethic.
How the hell are these clowns still in business?
Get your $h;t together, ontrac. You are unbelievably bad at your job.

The worst courier service. Rather deal with United States Post Office. I have ordered from two different sellers ( Asos, Sephora) and both times these clowns returned my packages with the excuse that they were "unable to deliver because business was closed". I live in a 100% residential area. Plus I'm retired and was at home during their "attempts". Customer service is a joke. Supervisor was to call me within 2 hours. Never called. I'm hoping that Asos, Sephora and any other large company gets enough complaints that they get rid of them and this business is "closed"!

The worst shipping company out there. I ordered a laptop 4/17 and the date it should have arrived was 4/20 now it's 4/23 and had no updates. I sent multiple emails and only got automated responses, horrible customer service. Turns out my laptop went "missing" but it was probably stolen based on the track record of this horrendous company. They also take no responsibility for their actions making you call the vendor you bought from. Thank you to Best Buy for offering me a replacement but never use OnTrac if you can. I hope this company goes out of business or receives a lawsuit. 0/5 stars

I had a bath and body package that I ordered around Christmas and I got a notification that it was delivered so I immediately go outside and there is no delivery or driver in sight. I asked my neighbor in the front to show me ring footage and no one even set foot on the property. When I contacted the company, they claimed that they would investigate but I never heard anything back from them. Bath & body ended up having to refund my money because the items I ordered were now out of stock. If you go to the Instagram, you'll see nothing but complaints. We need to look into doing a class action suit against this business.

If I could rate ontrac zero stars I would and the reason being is simple, their delivery drivers are horrible, rude, and are ignorant when it comes to handles other people's packages. I have unfortunately had to have multiple deliveries that have been delivered by them and every single time the idiots either throw my packages or slide them half way across my front porch! If this is how you handle potentially breakable stuff then you need to be retrained or terminated! It is very irritating since some of the companies I buy from ship the cheapest way possible so I have no choice but to have these bozos dropping off my merchandise. Honestly you are better off finding a company that actually cares about your packages and doesn't throw them. Ontrac sucks!

Sometimes I can speak to a representative. Other times, I'm given a vague, automated shipment update and am hung up on. Packages not on time, representatives don't care, constant "mis-sorting" of packages. Last package went to Seattle by my mistake. I'm in Santa Barbara- was shipped from Vegas. I'm not sure why companies use them. They're the worst!

Ontrac basically always skip first delivery attempt and tell me "Oh no we missed you"
I guess they are charging their customers more when multiple delivery attempts are (supposedly) made?

Sometimes they won't deliver you at all.

Multiple items lost. Packages show "delivered" but the surveillance camera in our building's mail room does not show a driver delivering. Customer service always promises an investigation but nothing ever comes of it. Had a $1200 appliance that never showed up. I went to their warehouse and they pulled up footage of my package being loaded onto their truck (box had a pic of the product on it) but my package never arrived. Recently a $500 order is lost, same story. Ontrac is a scam. Drivers are stealing packages with no accountability. They should be put out of business.

If I could give 0 stars I would definitely do so. This " service" makes me so mad. I bought my friend a late birthday gift from the vans store, and up to now she have been waiting over a month to receive a pair of shoes which should've been here in less than 2 weeks. This is unacceptable and really upsetting. Ive tried contacting this company and have YET to receive a call back or a Email. 100 percent do not recommend. TS needs to be shut down ASAP

I thought Amazon was bad with their drivers just pitching packages over fences... I heard a THUD. And I was pretty close to my door. And when I opened my door, the guy that delivered my box, was already standing on the landing in the middle of my stair case. Knowing I can't walk down Mt stairs that fast, makes me wonder where he threw it from... Good thing it's only $1100 (USD) in motorcycle safety gear. You need to do some mystery employee training and have these drivers show corporate people how to and where to throw a box from. Or did you just hire old Amazon drivers? Coach your driver's. Cause next time, I'll make sure I'm the reason he goes down my stairs that fast. Never using this company again. Thanks but no thanks. You suck.

You'd be better off just walking down to the interstate and throwing your package into a random vehicle. The chances of it reaching its destination will be exactly the same, but you'll save on shipping costs.

My package is now missing because OnTrac lied and said they attempted to deliver but were unable to. My 4 security cameras say otherwise. Their customer service number only refers you to their useless website and no live person available to speak to. Be extra sure when you're online shopping that you've selected any delivery service other than OnTrac at checkout. Avoid at all costs. Today is the 5th and the attached picture that says expected delivery it's the 4th is what I currently see. Status is pending and has been this way since yesterday when they lied about attempting to deliver.

My delivery was due 4 days ago. Every day the tracking (which by the way never tells you where the package actually is) just updates to say the delivery is expected the next day. Calling their customer service is useless as they are just trained to apologize and can give you no real information. I've been told that my complaint has been escalated to the highest level and that someone will call me back within 24 hours and no one ever calls back. I called back every day and I'm told the same thing with another useless apology. There's a reason why this is not a shipper available for public use and only big companies use them to deliver your packages because you're just held hostage and there's nothing you can do about their absolutely pathetic service.

They have had my package since Dec. 1. Tracking keeps saying shipment delayed. They don't respond to emails, finally found a phone number for the local office, they won't let me go there and get my package which is only 9 miles away. They said it is against their rules.

Ontrac has now lost multiple of my packages. One star isn't low enough for how terrible of a company this is. It would be one thing if it had only been once. Multiple times the order says delayed delivery or delivery in progress but after about two weeks it says lost. Their customer service is pleasant but only says to take it up with the company that I ordered from never do they say how they will prevent this from happening again. I advise anyone ordering stuff for the holidays please look up to see who and how your order is being shipped because if you were in my shoes, 50-50 chance your order will never arrive.