Iniego M.

My delivery was due 4 days ago. Every day the tracking (which by the way never tells you where the package actually is) just updates to say the delivery is expected the next day. Calling their customer service is useless as they are just trained to apologize and can give you no real information. I've been told that my complaint has been escalated to the highest level and that someone will call me back within 24 hours and no one ever calls back. I called back every day and I'm told the same thing with another useless apology. There's a reason why this is not a shipper available for public use and only big companies use them to deliver your packages because you're just held hostage and there's nothing you can do about their absolutely pathetic service.

They do nothing but apologize and lie. They won't refund your money, they won't deliver the card everybody you speak to offers a different excuse and tells you oh I'm so sorry for that I completely understand but there's nothing I can do about it. They tell you they're reshipping the card they won't give you tracking information it's just one lie after another after another.

My order would have arrived on time if they hadn't waited 6 days to ship it. Once it shipped it seemed to travel as expected. It shouldn't take a company 6 days to ship a product that shows as in stock.