OnTrac

Ontrac delivered a package to my townhome, leaving the package beside a busy sidewalk--not even putting on the front porch or inside my unlocked front gate. All deliveries are typically made inside the gated community, to the back door but even putting the package on the front porch would have helped. Customer service just said report to vendor. Any reasonable person would know not to leave a package beside a main sidewalk. I am truly astonished.

OnTrac delivered a package to my office, on Labor Day, which we are closed, and said that someone signed for it. Someone then stole the package, opened it, didn't like what they found inside and dumped it at a park about 4 blocks away. A wonderful person found it in the garbage at that park and brought the opened package back to us. Who delivers a package to a business when they are closed and just leaves the package on the sidewalk by the front door... in the middle of the city? I can't get this company to deliver inside when we are open. They always leave the packages outside WITHOUT telling anyone they are there! Just pisses me off! And when I call to complain, they tell me that I have to call wherever we ordered it from and file a complaint with them, not the delivery company. Stupidest thing I have ever heard. The company didn't deliver it to a closed business, leave it on the sidewalk to be stolen and fake a signature... ONTRAC DID! I would give them a 0 star if possible!

My package was marked as out for delivery for several days. It was at one point near my home. It however left the state I'm in and finally got marked as delivered when it was not delivered. Their tracking record on their site shows a chaotic mess and they wouldn't admit they lost my package so that I could be refunded. I have a security camera and there's no footage of any carrier at all the day it was marked delivered. I'm complaining to the better business bureau next. I'll never buy from any company that uses on trac again. If I find that a purchase I make is using OnTrac, I will cancel the order. This was a scam. I paid, they kept and probably resold my package.

I have a package that has been delayed for 5 days and counting from Reno Nevada, which is only 30 miles from where I live. Other packages that I'm waiting for were shipped with Ontrac as well, and they are also delayed. Walmart really needs to stop using this company. THEY SUCK!

What is the point of allowing text notifications if I don't get any? I've had two pkgs stolen because I don't get the notifications nor do they even ring the doorbell.

Whatever you call yourselves is meaningless. You'll always be terrible.

Horrible company that can't even get an address right. We had a package sent to us from Nordstrom and we received notification that it was delivered but it never got to us. It was signed by a name that is no one in our office! There is no Ricardo in our office!

I don't know why companies like Nordstrom use incompetent companies like Lasership.

My items got delivered to the wrong address and three days in a row I keep calling them and they were lying to me that investigation is being made. The third day when I wanted to talk to a manager whose name was Jessica she told me that the items got delivered to the right address and the investigation is closed. What a worse company and customer service. I told her that I have two cameras at my door and never got anything. She was keep repeating the same thing over and over like a robot. I even never heard of them. Worse customer service and company I've ever had experience with

On our front gate, which is locked, is a sign please deliver to wheelchair lift in carport. This carport is less than 20 feet away. But driver tossed package over gate. I now have to impose on a neighbor to retrieve it and put it on lift. Couriers blind as well as dumb.

Most garbage service I have ever encountered. I order a weekly meal service and never received my last two shipments but I was charged! This has happened several times in the last year paying for meal services I have never received. If you use this company you will lose customers, it's a guarantee!

Do not use this carrier they messed up on two package they packet had about 5 item in they went to the wrong address then did not try to deliver my packages and send it back which, they put on it I refuse my package they are not a good carrier I wish they shut down business

Liars, still have nor received pkg. Was due to me few days ago, they keep giving me there is a delay waiting for it to arrive at facility...LIES it arrived there in doral on feb 7 2024. They either lost it or it was stolen. When i ever order from a company who uses Ontrac i will cancel order...customer service online chat is pitiful. This company needs to be closed FOREVER

Said my package was delivered to the front door I was home the entire time and no one came to my door! Called today the person I talked to was nice said they would get back to me. But how do you say you delivered a package when I know for a Fact they never did! I never have this problem with ups this company needs to be shut down... look at all the horrible reviews how do they even stay open?

This company is a terrible. Coz The tracking service states that my package has arrived, but I haven't received it. I checked at home many times that day. They are liars, and I texted many times, but they didn't even reply. You're the worst! Don't use this company! It's a waste of time and I can't trust this company.

Ontrac has got to be the worst delivery company. Pany in the US! Everytime I get a delivery from ontrac they leave the package in plain site right in the middle of my porch! I have lots of shrubs on both sides where they could conceal a package, but no... lazy mofos leave it right in the open! Wow... just wow! Not to mention. That 2/5 of my last deliveries have come in damaged boxes... luckily the products have been fine. Just an awful, lazy bunch of workers. Or who knows, maybe it's company policy not to give a rip about customers and service! I cringe when I see ontrac as my shipper

Stay away from using this company for deliveries. They have delivered my packages every time to the wrong address. I have notified them and they do nothing about it. Bed Bath & Beyond uses this service. I have notified them as well and they continue to use them. I am amazed by the lack of customer service.

I ordered from Temu and my package says it arrived at their location 6 days ago and i have yet to receive it. It just keeps saying delayed. This is awful. They don't allow on-site pick up. I really need this item.

Don't ever Trust your shipping or have something shipped through this company. They'll just give it to somebody else. Tonight I had a delivery that was scheduled to come of a steam cleaner that never came. I called and had the supervisor check and he assured me that it was delivered to my address. They literally delivered it to Building G instead of K Unfortunately it was never delivered to my address and I was actually delivered to a different apartment number because that gentleman came 2 deliver it to me. The supervisor refused to do any thing about it and I told him early on that it wasn't delivered to me and that was more than likely delivered to a different apartment number so after being physically called a liar, I'm going to file a complaint with the Better Business Bureau on this because there is a risk if this company gives your product to somebody else you may never get it back