OnTrac

Ontrac claims they delivered my packages but the photo isn't of my apartment door or the mailboxes. I have no idea where my packages were left or who has them and the company I purchased the items from will not give me a refund or do a reshipment. Ontrac also won't do anything.

Terrible customer service. My package is "held" for 3 days in my town and they won't tell me why. I contacted their customer service and they just say confirm your address, which is the same as the address I already provided when I ordered. They can't tell me why they're holding my package. My package arrived in Flint, then sent to NJ, arrived back in Flint, then sent to Orlando and now back in Flint sitting for 3 days waiting on me to confirm my address that they already have. They haven't even attempted to deliver it, they're just "holding" it.

Worse company ever, this is the second time they mark a package as delivery and I have a video camera where I can see very clear they left with my package on their hands. This is incredible was an old man this is disrespectful.

They kept delaying the delivery of my package. When I reached out, they marked my package as undeliverable and said package is missing. Companies like banana republic should not be doing business with Ontrac. Terrible!

If I could give them zero stars I would! The absolute world's worst shipper that exists! I will stop ordering from any site that continues to use OnTrac and don't allow me to change the carrier. They loose my package every time even from other sites and I don't have this problem from any other shipper!

If you use Ontrac shipping, your chances of getting your delivery are bad. My package never made it to my front porch. There saying there driver was at the appropriate location at time of delivery. To me that means the driver scanned the package out on the street, and then helped him or herself to $234.00

I live in an off-grid community here in Southern California. UPS/Fedex has delivered to individual camps in excess of 12 years. I have made two purchases that used On Trac. On both occasions, they delivered to a location. 5 miles from my camp. When the lady at that site told the driver he was at the wrong address he said, that's OK, "they" come here to pick up their packages, like that address is a central point of delivery/pickup. It is NOT, the driver made that decision on his/her own. That is unfair to the recipient and the lady at that camp. On both occasions, I provide my full address AND detailed written directions to my camp. Either the driver can't read or follow simple directions. I will NEVER knowingly use On Trac again. Unfortunately, I can't always pick my delivery service when ordering online. In a word On Trac "sucks".

Ordered a pool it shipped FedEx never received it. Still lost. Shipper sent another one using ontrac, got my pool within the estimated time. I trust this company over FedEx.

My item wasn't damaged either.

I placed an order, the order made it all the way from China through Customs, to a local delivery service and the driver left my package at a random apartment. I call and they say call the merchant in China. If I could give a negative zero, I would. Crappy customer service, can't even come up with a valid insult if the driver. Like how dumb are you to leave at the wrong apartment. When each has a placard showing the apartment numbers...

I got a package from Forever 21, who uses OnTrac. OnTrac claimed my package was delivered, however it wasn't. They are almost impossible to contact. When I tried to contact them they say they are experience a high volume of calls and then the line goes blank. If you don't select a number fast enough when calling they also just hang up. There is no reasonable way to contact them. They clearly are doing a bad job and don't care.

I didn't have a choice since Forever 21 chose them, but if you can choose just DON'T!

It is the second time they dump the items outside a huge building of over 200 units. I left 2 messages, asking them to leave the package in the locker or under my door. I paid for the item over $300. I asked the consierge, neighbors, both doors, before a neighbor kindly picked it up from the outside and said it was raining.

What a poor shipper... this is the second time my package of perishable food was left at my door at night with no indication that your driver was even there,, no knock, phone call, smoke signal. NOTHING. So it sat outside in 100 degree weather... Now this driver is the same as my prior week food delivery, that one was also left outside all night. That time my cameras caught the driver drop my package, then kicked it over to the front door. If i had a choice in a shipping company, it would not be ONTRAC. I trust the PONY EXPRESS with getting my stuff on time.

Ordered a pretty expensive item expecting it to be delivered within 7 days via any other service like UPS, FedEx, USPS. Nope - sent through this company I've never heard of until now and my package has been sitting in their facility for two days - and it was supposed to be delivered yesterday. Attempts to reach customer service have been unsuccessful. Will stop doing business with any company that contracts with OnTrac.

My mom ordered a package from temu to be delivered to my grandma's house due to it having me and my nosy sister's presents in it and just a little note I order from temu pretty much weekly but I get my packages every time but they are shipped to my house... My mom's order said it was delivered but we looked all around the house, yard, and mailbox area and there was no package to be found... I had ordered a package and accidentally put my grandma's address on it then I have still yet to receive this package when I have 3 days til Christmas even though it said it was delivered... Customer service did no help at all for my mom's gift and thankful temu let my mom reship her's so if my package is not here by tomorrow I will have to do the same and give out late Christmas gifts... This has never been a problem when ordering stuff til OnTrac started "delivering" our packages

The driver backed into my mailbox and got out of the car to look at the damage she did and got back into her car and left...with my dad in the driveway watching. I filed a claim that was denied after speaking to the driver, who lied! Know I'm stuck buying and replacing my mailbox and stand! What a horrible company!