OnTracReviews 1,481

Horrible delivery service. Twice they went to my PO box. Mind u the place was still open. They didn't even bother to get out their vehicle. They sent my packages back saying that the business was closed. I called the lady at my PO box and she said she saw the ontrac vehicle in the front but the driver never even got out the can. They need to shut this stupid business down for good

Horrible SAME DRIVER, extremely loud music, its fine, not my business for few minutes, but EVERY SINGLE TIME he bang the package like he DOESNT CARE, customer service is useless
Tucson AZ ( Campbell/Prince rd area)
ZERO STAR

I ordered from Shein like a week ago and they're always using OnTrac for their packages and I wish they didn't! They delivered to the WRONG street address! I mean come on how stupid and incompetent can you be! I emailed customer service and all I got was a lousy "we apologize" message. But anyways, We recently got new doors installed in my complex, soo in the mean time our door numbers are written on a green sticky. (Unfortunately). I'll leave a picture below. I live in an apartment complex that has different street addresses but the same door numbers for each new street. It's not hard to use your f*cking GPS and look at street signs to know where my apartment is located! Thank god they posted a picture and I was able to find where my package was ACTUALLY DROPPED OFF AT. Oh and guess what it was on ANOTHER street with my door #. I LITERALLY HAD TO KNOCK AND BANG ON THIS NEIGHBORS DOOR AND ASK FOR MY D*MN PACKAGE BACK AND SHE WASNT EVEN GONNA ANSWER THE DOOR HADN'T HER KID WALKED IN FROM BEING OUTSIDE! OH AND EVEN WORSE SHE GETS HER OWN DAUGHTER TO HAND IT BACK TO ME OPENED! And her kids response was, "she opened it because she didn't know what it was." Like come on are u serious? If you know u didn't order anything, it doesn't have your name or your address on it why the actual f*ck are you opening someone else's package? How about be a Good Samaritan and hand it back to me at MY door UNOPENED?! (Highly unlikely in 2023) She obviously didn't think I'd find her door so she decided to take a peek into the bag to see what she could steal. I'm soo f*cking pissed with this shipping company! My items were needed for a baby shower and my baby whose due in August. Now I have to get in contact with shein for a refund! I refuse to use these items after they were opened and I hope that neighbor gets what's coming to her, because she had NO right!

If I could give zero stars, I would. Horrible service. Only status update is "Unable to make delivery". No way to contact them. Emails take forever to respond to. Couriers have no idea what to do. Some guy in a personal van shows up sometimes, if at all. All companies should stop using this terrible service.

It is the second time they dump the items outside a huge building of over 200 units. I left 2 messages, asking them to leave the package in the locker or under my door. I paid for the item over $300. I asked the consierge, neighbors, both doors, before a neighbor kindly picked it up from the outside and said it was raining.

After a month of not finding my package they said this "Unfortunately due to the time that has passed since the delivery, we are not able to investigate and try to recover the package. For a resolution, I must advise you contact your seller as this package is no longer in our possession."
They should still try to investigate the driver and what happened because the driver said they left it "at locker" but I contacted the locker company and there is no record of a delivery on that day. So what happened to it?! This company does not care about their customers. I hope I never have to use them again. THE WORST CUSTOMER SERVICE!

I had absolutely no issues with my delivery. Fast, easy and the delivery did not throw my package near the front dear, they placed it down lightly. Thank you, OnTrac for a nice and easy delivery!

I ordered a pair of sneakers through Nike & honestly idk why Nike uses these type of people to ship their items. Nike is too big of a name brand to be using crappy shipping like this. This was totally bad on Nike for this they sure disappointed me on this one…

I was on the watch for my package being delivered & it never came! I looked all around my house trying to see where it was dropped off & sign of it. I look at my shipment details & apparently someone SCRIBBLED a signature for me & kept my item. I have great neighbors that I have great relationships with & they've seen no package being delivered. I am highly assuming it was the person who "delivered" my item and stole it.
This crappy shipping company should not not be in business whatsoever.

See picture, this is NOT my signature..

Package was supposed to be delivered 2 days ago and tracking sustem every day shows in a different place

Still waiting for a delivery from this so-called delivery service utilized by Levi Strauss. Looks as if from my tracking number that the package is just in the universe somewhere and there is really no live person to speak to and the offer of providing some kind of accurate status would take two days for a response. Horrible and no adherence to customer service. Do not use this service

Worst company ever that's my thirst package said delivered didn't get none of them calling them not helping I am so tired of this SHEIN need to look for a better company I only get one refund now going to my third packages

If I could give this company a negative rating I would. This company is nothing but constant issues. This time it was saying my package was delivered and never was and even has a signature for the proof of delivery which was not my signature and trying to get anyone aka a robot to even respond is ridiculous. You can't call their number and talk to a physical person which is super frustrating. When they email you back it's still wait two days and if not contact the seller which is ridiculous as this company lost MY package. This company needs to do better as someone who didn't choose this company to deliver my package it's not fair to me that this company didn't keep their integrity.

I never received any proof that my package has been delivered they just marked it as delivered and their customer service is so bad! I asked for proof of delivery and they couldn't provide any this is absolutely the worst shipping company i've ever seen!

Horrible company that can't even get an address right. We had a package sent to us from Nordstrom and we received notification that it was delivered but it never got to us. It was signed by a name that is no one in our office! There is no Ricardo in our office!

I don't know why companies like Nordstrom use incompetent companies like Lasership.

I placed an order, the order made it all the way from China through Customs, to a local delivery service and the driver left my package at a random apartment. I call and they say call the merchant in China. If I could give a negative zero, I would. Crappy customer service, can't even come up with a valid insult if the driver. Like how dumb are you to leave at the wrong apartment. When each has a placard showing the apartment numbers...

THEY STOLE MY PACKAGE
AND TOLD ME TO CONTACT THE MERCHAT FOR A REFUND.
DID NOT EVEN GIVE HOPE OR OPTIONS FOR AN INVESTIGATION TO TRACK AND LOCATE PACKAGE. THIRD TIME SAME CARRIER. THEY LOVE TO STEAL FROM ZARA

I placed an order and paid for expedited shipping/delivery. Unfortunately the company gave our shipment to OnTrac. Our household has had so many deliveries go missing/never delivered once they reach Redlands. It is the Bermuda Triangle of merchandise. They really need to fix their company. We have never had issues with UPS, FedEx or USPS. We always receive 100% of our deliveries from them. With OnTrac it is a 2%-5% delivery rate. Whenever I see my package is with OnTrac, I know I am never going to see the merchandise I have ordered. I want to know if their Corporate office is aware. Or, are they in on it? Biggest black market scam ever...it fell off the back of the truck at OnTrac. It is where all expensive, good merchandise goes to never be delivered.

I ordered stuff from temu and on the temu website my package was to be delivered to my address between 6-3-23 & 6-5-23 but on track said not until next week so I am filling a complaint with the BBB lets see how they like that