OnTrac

Ontrac is the worst carrier in the entire universe, first they dont even contact me to inform me that theyre near my home or outside of my home. They wont answer their emails, ive sent multiple. I cant even get through to anyone because their line is busy. Their communication sucks, their service sucks, and they are just some sorry excuse of a company. I prefer fedex, ups, or anything else than whatever this is. I just want my package, can someone pls send me my package!

I placed an order through the children's place and it was shipped with on trac. The company I ordered from is amazing, but this shipping company has been a nightmare. I received a notification that it was delivered but there was no package outside, or in my mailbox. I live in an apartment complex in a townhouse. I eventually found my package by the front office, damaged and smells like mildew. The customer service for on trac is absolutely horrible and it's next to impossible to get a hold of anyone. If I could have given this review less than 1 star, I would have.

This company is the absolute worst! They do not give a damn about your parcels. They have nonexistent customer service. They throw your packages on the street, on sidewalks, in driveways in pouring rain. They DO NOT care. They cannot be bothered to open your gate and walk 6 steps forward to safely deliver your items to your front door under cover. When you complain they issue a robo response that is meaningless. I do not understand how they can stay in business and it's the absolute worst for giving a damn about doing a good job. AVOID at all cost if you have a choice.

OnStar has had my package and has put a hold on it for no reason and now it's been delayed again and pushed back another day due to the incompetence of a so called delivery company. But of course the 1.15 stars from over a thousand people says it all. Horrible.

Good luck getting your shipment on time, if at all. Oh, good luck even getting ahold of anyone from customer service. This delivery service is horrible, I always have problems. This company literally could care less and I wish retailers would stop using them for lack of consistency and reliability alone.

I have had very poor service from OnTrac in the last year. Once they put my package in my trash bin that sits at the road. When he opened the bin, he could clearly see there was trash in it. He left it in there anyway instead of simply walking the light package down my 300' driveway. The last two times he has delivered the packages to my neighbors house a tenth of a mile away. Their address is *******, my address is *******, not even close. It's not like the road ends, it just goes from Road to Lane. I hate to complain to the office, but it's getting ridiculous.

This company was supposed to deliver a package from Bath and Body Works but it was never delivered. The driver had the audacity to mark it as delivered when he/she never did. I have cameras in my home and never did anyone stop by. I was also on my stopp at the time they claimed my package was delivered and didn't see anyone. I contacted customer care and told them that I suspected that the driver stole my package and they said that based on their investigation (which took like 1 min) they could not located my package and that I needed to contact the seller. Everyone in this company knows what is happening and all are playing a role in this fraud! I hope they face consequences for this!

OnTrac received my package and "failed to deliver" it for several days. When it finally was delivered, it was left on the side of the road in my apartment complex rather than at my door where anyone could have easily taken it.

Amazon has always been on time with deliveries, but this time the delivery was handled by Ontrac. On the evening of the scheduled delivery day, the delivery date changed to the next day. However, the next day came and still no delivery. The reason given was that they couldn't find the address - which is quite amusing, to say the least. You're in the delivery business, you have GPS. Amazon has NEVER had an issue finding us. Plus, there's a doorman at the reception who always accepts the packages. Let me emphasize that in 3 years there's never been a single issue, but these guys managed to surprise, and not in a good way.

These people will say your package is out fir delivery, unfortunately that means days. I have never dealt with such a slow carrier. Other companies need to use UPS,etc. But not this carrier. Anytime, I see that they are delivering, I get mad. If the package is out for delivery, state that on the day it will be delivered, not days before. Not to mention that don't follow delivery instructions either. They will place your package in an unsafe place, so don't bother with asking them to leave it where you want it to go in order to be safe. You guys need to go out of business.

On track is the worst delivery service very unreliable hav had packages delivered by them before never know when you will get it or if you will had food delivered had to throw away because they took to long to deliver and they don't care there delivery driver are unprofessional also they don't care either

Honestly they are the worst shipping company I have ever dealt with. I have decided to stop shopping at two of my favorite online stores because I can NEVER get my package smoothly delivered (if it's delivered at all) because they use Lasership. It's a hassle, and there has been multiple occurrences where they don't deliver my package on time and I have to throw something together for an event I have last minute. They're a garbage company and a waste of your money and time.

This place should be shut down! They have incompetent ppl that are working and nothing is on time ever. When you call customer service they sound like they are a bit slow in the head. Fashionnova needs a different company to ship their stuff. Because this is just a bunch of idiots working there, or should I say not working because they can't do their job. And the excuse of not having enough ppl working, oh that's a you problem not a me problem. How about fix it you morons.

Over the last year, while other companies successfully deliver my purchases to me using FedEx, UPS or Prime, these clowns repeatedly are late, deliver only part of the order, claim it was lost or claim it was delivered when it wasn't. Contacting customer service does no good, because it's just some idiot answering the phone who always says, "It's on its way."
I'm convinced it's run by an organized crime ring and they steal anything of value.

If you are getting anything delivered from this company, you can count it as a gift to their delivery team. I have never had any problems with anything being delivered until I had to deal with OnTrac. The do not have any type of proof that they delivery was made besides word of mouth. No pictures... nothing. So if they are delivering expect it to never show up. They do not even deserve one star but I had to put one

If there was a way to opt out of any company using OnTrac I would do it. I would love to have the option to not have anything ever delivered again by this company. The drivers do not give a rip about your packages. They toss them on the yard, the steps, put them right out where everyone can see them and steal them. All delivery instructions request the packages are placed in the package container so they can not be stolen. This is THE ONLY delivery service that can not and will not do it. My ring camera caught yesterdays delivery being tossed towards my house. LAZY delivery people.