OnTrac

After order several packages from several companies during Christmas that deal with OnTrac, non of my packages got delivered after saying they had been. After several complaints to them they just ignored me. My security cameras showed that they either never showed at said time or they even showed up, forged my signature and took a pic of it at my door then left with my packages. I'd love this company to go under review and be shut down. They're the worst

Package from Temu that already takes forever coming from China. After floating around in Memphis for 5 days it finally said it had been delivered AFTER I contacted them asking where is my package. It was never delivered. Three security cams prove no one came and delivered anything. They tell me nothing they can do, contact Temu. Horrible service.

I have had four packages lost by OnTrac in the past 3 months. Sometimes I get notified they need more information, which I provide, and other times it is returned to seller with no notification. My building gets daily deliveries from multiple carriers and no one else has these issues. There is a call box at my apartment and a driver from OnTrac has never attempted to use it for deliveries even with clear directions. Their customer service is not helpful.

Dealing with Ontrac for a delivery from Adidas has been a total nightmare. Despite their claims of delivery, my security cameras show no sign of their presence. Unlike UPS or FedEx, Ontrac offers no photo proof, leaving me questioning their integrity. It's a shame that a brand like Adidas would risk its reputation with such a shoddy delivery service. Needless to say, I'll be avoiding both Ontrac and Adidas from now on.

Very bad experience with the courier. They didn't really deliver my package and ended up as lost. Saw the tracker, they dropped my package somewhere which is not even near my shipping address. Checked the proof of delivery, they made up a name who received it. Please close your business you are the worst!

Horrible business that delivers praying on their downfall my package has been being "delivered" for the last 3 weeks. I reached out multiple times but they don't answer they claim that they are the "fastest shippers in the u.s" but can't do anything right. STICK WITH USPS AND FEDEX! In the picture it says it was supposed to be delivered the 14th of march and it's 3 days later with no answers.

Yesterday, Labor Day my Baseball bat never came, just the box. If someone stole it they would have taken the whole box. My order was delivered empty and opened on one end. Box was not even laid down. Standing straight up. Usually I get a picture of my delivery. Didn't even receive that. Thank God Amazon refunded me, but this is not right with your delivery system.

Worse damn delivery services. Couldn't even get my address right. They don't even have a live customer service agent to speak with. How you take my package to another address/zip? My first time having them deliver my package and I didn't receive my package in time for my event. My door is white. There is also no review space on their website.

IMO, businesses who use this company risk losing their customers. Pkgs are left in unacceptable places (out on a bench in the pouring rain [pic 3], in abandoned bldgs [pic 1&2] with signs that clearly state NOT to leave packages there with simple directions of where they should go). As a business owner myself, I understand the need to keep shipping costs as low as possible, but my abysmal track record receiving packages from OnTrac's "Delivery Service" puts the whole definition of "Service" into question (not to mention "receiving").

After reading so many negative reviews. I was extremely nervous about a package delivery first time order from a company first time ever getting from Ontrac. All of my fears were wrong, the package was delivered. Early goodwill still live earlier than promised. The driver carefully placed it did not throw it. It came in perfect, I give this company excellent ratings.

Well there must be a disturbance in the universe cause ontrac actually got it right and made a delivery ahead of schedule and get this at my front door and not the driveway. I had to make a positive post and hopefully they will continue getting it right!

I told her nicely to move the vehicle which was blocking our driveway. She then went off cussing out directed towards me and started harrassing me by blasting the worse music I ever heard and staying a while so all the neighbors can see her again blocking our driveway. She got very discontent that she had to move her vehicle hence the cussing. Is this what ONTRAC finds acceptable behavior? ONTRAC drivers have thrown packages several feet away so they can save time?

This is the second time ontrac has delivered my packages to another house. It's like there workers are in a rush. It says it was delivered no knock on the door or anything like come on! Ontrac needs to be shut down because they have more negative then positive! And my packages aren't cheap and it seems like they are getting delivered anymore I don't even want to order from the website that has ontrac as there carrier because of this like come on!

Why do any companies work with this horribly sad excuse for a parcel service? Ordered from Temu Xmas gifts. Temu had to split order in 2 shipments due to regulatory stuff well the first half thst came by ups has been received for a week now and the half shipped with On trac is in the wind and like everyone else says they same canned responses from their cs reps and they take zero responsibility nor can they even venture to give you any kind of updates that are real. They need to be out of business.

An Ebay seller shipped my order via Ontrac. When it didn't arrive, I checked the Ontrac tracking. It said that I had "refused delivery," which was false, and that the package had been returned to their distribution center. Later, Ontrac tracking said that my package had been re-routed and delivered--again false--listing only the city and not the street address where the alleged delivery had taken place. But, citing Ontrac's "proof of delivery," Ebay and the seller refused to help me. For all I know, their gig-worker driver could have dumped the package in a bush, claimed "delivery," and collected his fee. I would not recommend or use Ontrac when shipping or ordering a package!

I have notified all of the companies that I do online business with, that I will discontinue their services if they continue to use Ontrac for delivery. Ontrac will not deliver to the house & leaves packages & (food items attracting bears & coyotes) in various places at the bottom of our drive near the road. Packages shown to be delivered can be anywhere on the 4 acre property or neighboring property.

I had forgotten to add my apartment number to my shipping address. This was my first time hearing about OnTrac so i searched them and freaked out because it didn't seem very reliable based on reviews. I found the number to reach them through text and did so, not feeling too hopeful. They got back with me promptly and I did get my package in a timely manner! Very helpful.

I work at an apartment complex and when there is someone from this company bringing packages for resident, they don't even bother to get them inside of the building. SEVERAL times they have just dumped it outside. Once I saw this happening and I started walkind towards the delivery person, asking him to please bring it inside. He saw me coming towards him and he literally threw the package and ran to get in his car and drove off as a was waving him to stop! Zero stars should be an option.

The package never left the building. I call from 8:00am until 4:30 p.m. and talk to 4 people. All the people were great and tried to help but no-one in the eugene facility would return any call or email. I live in eugene and asked if i could go pick it up they said no. I wonder if I will get it before the weekend. Today is Thursday. 11/19/2020

After reading all these bad reviews after I purchased a water heater from Home Depot I got very worried... They promised 2-day delivery. Well ontrac came through. Delivered in less than 48 hours to my door... maybe I got lucky but I just wanted to write this so other people don't freak out or get worried like I did... Any delivery company that is hit-or-miss generally misses on the first attempt. Ontrac did not miss..

This company seems incredibly shady. I have parcel pending for the very reason of package pirates in my apartment building. USPS delivered half of my package in the locker totally fine, but this other half managed by OnTrac was "delivered" but I never received it. I inquired with their support team and they refused to provide proof of delivery, told me they could not determine anything about my package, and told me to contact the seller going forward. CLOSE THIS PLACE DOWN.

They delivered my package to the wrong house which I was easily able to prove by showing them my house compared to their delivery picture. They refused to do anything to make it right and cheated me out of hundreds of dollars. Thieves and liars. The least trustworthy delivery service that exists

Ontrack just delivered a package of vitamins to me. These were in glass bottles and only protected by a Little inflated plastic bag. I have a Small chain link gate in my front yard and instead of opening the gate and put it on my porch they just tossed it over the gate onto the cement! I'm furious! Lucky for them it did not break. Then I tried to call the company on the phone number that was provided on the package and you can't get through to a person. More furious!