OnTrac

Don't ever work for on trac delivery they are horrible. They don't care about employees at all or there health. I worked for them for 4 days and while I was delivering packages I had a panic attack and couldn't deliver any more packages because my body locked up. They fired me the next day because of that. I would never recommend anybody to work for them at all.

They are thieves! They They steal packages and say they were delivered. They stole my first delivery of my order and the replacement order. I will never order anything online from any company that uses this delivery service.

Two boxes were delivered to my home on Saturday by OnTrac. They are addressed to someone who never lived here and who nobody knows. Rather than keep the packages for myself, I immediately called OnTrac to tell them of the mistaken delivery. I requested that the boxes be retrieved. I was told they would be picked up -but they weren't.
I called again on Monday and was promised the boxes would be collected by 5pm. Nope.
I called again on Tuesday and was given the same promise of a pick up by 5pm. Nope.
I called twice today (Wednesday) and was given the same promise. It's now 5pm and the boxes are still there.
OnTrac is unreliable; everyone should avoid doing any business with them -ever!

Amazing my package arrived at their facility in my hometown on March 15th, with an update they would be delivering my package next day by end of day. And then the day after, and then the day after, repeatedly... until they acknowledged they cannot locate the package but they are working on it
Why would Google even choose a business like this when best in class alternatives are available?

I have had other shipping companies send me packages and i've NEVER had a problem but i have used ontrac about 5 times now and there hasn't been a time where i didnt have to complain. All the times ive used ontrac they say oh it wasnt able to be delivered for purpose reasons but im always home when the package comes and the amazon lockers and mailbox do work so theyre just lazy and dont do their job. They enter to deliver the package and if they dont see the number where its supoosed to be left at they just say ooh i couldnt deliver it. $#*!ing lazy asses that dont do their job

They 'attempted' to deliver to my business at said it was closed and to provide the hours I did they 'attempt' to deliver Again I had the bartender wait for them they never came lied said it was closed! The 3 time they tried to deliver when I said the business was closed fourth time they supposedly delivered my package and no one seen anything and I never got that package. Do the world a favor on trac $#*!ing die you lazy scumbags. I'm telling every company that uses them I'm not buying from them if they use ontrac

Ontrac says my package is delivered but wasn't. They don't answer the phone. They say the package is arriving on a certain date. Then change it. Today I was waiting for a special dress and they sent me a package that belonged to another person 8 hours away.
I had to call the clothing company and return it. Now I am just hoping my dress is going to show up and the package that says it was delivered shows up.
This is a really busy time for everyone.
I don't have time for all this.

I keep having issues with this delivery service! I will no longer order from companies that use this courier because the csr stinks and I do believe that 1. They are not live agents or 2. They are based in other countries.
I hate for it to come to this point because I order from Fab__ tics and Sa__ge XF__ ty a lot but keep having issues with my packages being delivered.

They lie and lie. I had 3 different packages coming from 3 diff companies and they have lost all 3 of them. They were all supposed to deliver a week ago and they made it all the way to my city, then they update their tracking stating they will deliver the next business day. It's now been two weeks and still not packages. If you call their stupid CS phone line they never answer! There message states they are busy because of the Black Friday sales and never answer their phone lines or respond to the emails I sent them a week ago. They are the shadiest untrustworthy company ever! They need to be closed down.

I would rate this company 0 stars but I guess this website is generous Avoid at all cost legit. Pay the extra money to UPS, FEDEX, POSTAL SERVICE. Driver legit did want to find my apt so he noted my package as refused. I'm like cool it's one of "those worker". Got a new est. Date. Nope! Another delay for what ever reason. Got a new one date and again a new reason for a delay. Just got off the phone and my package apperantly is the hardest thing to deliver to my apt. Like brah not rocket science but it is to this company. AVOID AVOID AVOID.

The driver states the package was delivered to the front office receptionist I ran down as soon as I got the notification and was disappointed when the receptionist stated no packages were delivered. I immediately sent a message and basically got a response the driver dilvered contact the merchant case closed. The question was why not bring to the door of the person who ordered like fed ex and ups. So now I have to call the merchant so who looses money? Not sure who runs ONTRAC but this is terrible

Long story short: basically I made 2 orders from 1 company on the same day going to 2 different places, one to the East Coast and 1 to California. The one going to the East Coast already arrived using a different shipping carrier. The 1 going to California has shipping updates that keep going from 1 city to another just next door to where it's supposed to be delivered. Scanned@ Milpitas 5x in the last few days. Self service customer service does not provide answers. This is a horrible shipping company. No star is what I want to give this company.

My order was delivered with pictures an all but not to my door but delivered to the lobby of My building just sitting there,I don't live in the lobby,wasn't you supposed to bring the package to my apartment door atleast,An yes my things was stolen.This had me so heated...My building is under construction so it looks bad but yeah this company has to do better.

Holidays. Ordered 2 items from FashionNova. Last week, Monday and Wednesday, Ontrac claims my items were delivered. They were not. My apt mgr never saw them. Reordered both items 2nd time. Yesterday again Ontrac's driver claimed pkg was delivered. Nope! Today... again. Same nope! Called Ontrac 3 times. Minimum 1 hour on hold. Then claims they will investigate. Get voice mail with a sorry... file claim with your sender! Tonight. Message says. We too busy to even answer. Hang up and try later! How do they stay in biz?

Everything I order something from a company that ships with ontrac, the package is always late and delayed. I was supposed to have a package delivered yesterday and it got delayed and said it was being delivered today. Package is in my town but never said out for delivery. I called customer service and they said they would get back to me with an update. ( I knew they wouldn't from dealing with them in the past) and low and behold 4 hours later I had to call back only to be told that it would be delivered in up to 48 hours longer. Unacceptable service and am not doing business with any company that uses this $#*! service.