OnTrac

Apparently they merged with lasership which also has a one star rating! I'm afraid to order anything online now. I don't know how they stay in business

Website service offerings are a wishlist. Don't expect any action on address changes or shipment refusals it's all about getting paid for the shipment.

I really do avoid any business that ships with ontrac, another package yesterday dropped on side of
Driveway within clear sight of road, but not my house. Cardboard box was completely
Soaked through

My package has been sitting for 5 days. Custom service is horrible and just get a text that says they are delayed. No way to actually speak to anyone.

What was a two-delay is now a three-day delay. Tracking still reflecting that I'll get my package today. Representative said it will be delivered tomorrow. Subpar service.

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Ordered equipment through REI.com over Memorial Day Weekend (to utilize the sale they were running).

Order ended up being 3 separate packages: first was never received, OnTrac basically disavowed all responsibility. Immediately after I found out about this, I advised neighbors of impending arrival, just in case. Good thing I did, because neither of the last 2 were dropped off at my address either: BOTH were dropped at adjacent/neighboring houses (one on either side of my house).

Complaint was filed, and again ignored.

DO NOT SHIP THROUGH ONTRAC!

Horrible SAME DRIVER, extremely loud music, its fine, not my business for few minutes, but EVERY SINGLE TIME he bang the package like he DOESNT CARE, customer service is useless
Tucson AZ ( Campbell/Prince rd area)
ZERO STAR

I ordered something for my wife for Christmas on 11/24. As of 12/3, it had not moved for several days. On 12/13 (today), they have confirmed my package is LOST IN TRANSIT. TERRIBLE COMPANY. How can Walmart use them to deliver their packages?

Genuinely terrible. Failed three times in a row to deliver packages with various excuses. If your order is supposed to go through them just cancel it. Don't waste your time. OnTrac Sucks.

My package was shipped on the 11th and made it to the destination city on the 15th. It was initially marked as estimated to be delivered on the 15th, but it was never marked as out for delivery. This continued for a week. I contacted customer service on the 18th to ask why my package was just sitting in Atlanta. They said "rest assured it will be delivered in the next 1-2 business days." It wasn't, so I contacted customer service again, and they said the same thing as before. Consistently unreliable, unhelpful, and clueless. Today it was finally marked as "out for delivery" but then status was immediately changed back to "in transit." This happened 3 times. I got a notification at 8:41 pm that the package was delivered (even though status was not "out for delivery"), so I went to check for it at 8:45 pm, and it wasn't there. I checked my 5 closest neighbors' houses and it wasn't anywhere. WHAT IS WRONG WITH THIS STUPID COMPANY? Worst carrier you could possibly use.

So far so good! I've made several purchases with Victoria Secret not realizing OnTrac had so much negative reviews. Since my first purchase till my last about a week good ago, I've had no complaints. I however recently experienced a delay with a package which makes me think if I'll get it. VS has done a replacement however I do have high hopes with a little anxiety that they'll pull through as the agent I chatted promises about delivery delayed for another day or two and I'll be able to return the replacement. I feel bad for everyone who thus far has been having bad experiences with this company. I am however grateful and happy my experience has been positive! With so many negative reviews however I do wish that they look over their errs and fix them so that they can have happy customers and better experiences!

Edit: About my VS package- Delayed delivery then claimed package delivered at front door, no pics, no package, now I can say I've gotten an issue- Had high hopes but it made me disappointed. Other packages arrived great and safe, one just didn't!

Absolutely the worst delivery service out there. Unfortunately all the big companies are using them because everyone is ordering 24/7/365 and wants their stuff TOMORROW. I'm the manager of several small apartment buildings and their delivery people NEVER bring the package to the door. They just throw it on the floor of the lobby by the front door. We have then recorded on camera every time. They don't even bother to step inside... just toss them through the opened door. Doesn't matter if it's coming from Amazon or another company. I have called numerous times over the past 3 years and despite promises to change they never have. Their employees don't have uniforms or labeled trucks, so most of the time you don't even know who they are. I've actually caught them dropping the packages and running and confronted them, only to get lies about not having access (once you're inside the building there's an elevator to all 3 floors) or that it's not required (it is by every company their delivering for). To cover their asses they mark "package left in mail room" (we don't have one) or "left at front door," an obvious lie. Their owners care only about making big profits and hire crap employees who are untrained and don't care. AVOID AT ALL COST.

Un-necessary delays as package was in local facility for 5 days and has yet to be delivered. Local facility is less than 18 miles from the delivery address. Unacceptable

I ordered my package on the 7th it said it will be here on the 9th, today is the 15th! Ever since the 9th it's been saying "Will deliver on next business day" I checked the status yesterday and it said "Out for delivery" but never came! It still says that and it's 4:17 am in the morning! I DO NOT request this wack $#*! delivery! I just want my package! I'm I'm Los Angeles and my package came from Compton so it should never take this long. Compton is not far at all so I do not understand!

And yet ANOTHER dissatisfied customer! I got notified that a package was delivered. I never received it. The seller recommended I reach out to OnTrac directly. So, I did! Their response was that they have proof of delivery on THEIR site and I could go there to find it and they were now closing the case. In other words, screw you Miss Customer! I won't deal with Temu if this is who they are using. And I can't add photos of my product because I DIDN'T GET THE PRODUCT!

I purchased pantry items from Target.com and OnTrac was selected (by Target) as the delivery service. I had purchased cans of soup and dry food items. OnTrac delivered my items. The box had been ripped open and badly damaged. Two cans of soup had been opened and their contents poured over my other items. The box was dripping with soup. The driver left the disgusting box on my porch. He did not ring my doorbell, but fled. My security camera captured the delivery. I also opened the door in a matter of a couple of minutes of the delivery. This had to have been maliciously done. Why would anyone deliver a box in this condition?! The driver was wearing long shorts, a t-shirt, and slides. He looked completely unprofessional. I had to throw away the entire box and hose off my porch. I immediately called Target.com and sent pictures of the disgusting wasteful mess. I was issued a refund. I also called OnTrac. I was supposed to receive a call from a manager within 48 hours. Well, here it is four days later and no call. Going forward, I will refuse to order from any merchant who uses OnTrac as a delivery service. I have had other issues with OnTrac in the past, but this is the worst! They need to go out of business!