OnTrac

I purchased pantry items from Target.com and OnTrac was selected (by Target) as the delivery service. I had purchased cans of soup and dry food items. OnTrac delivered my items. The box had been ripped open and badly damaged. Two cans of soup had been opened and their contents poured over my other items. The box was dripping with soup. The driver left the disgusting box on my porch. He did not ring my doorbell, but fled. My security camera captured the delivery. I also opened the door in a matter of a couple of minutes of the delivery. This had to have been maliciously done. Why would anyone deliver a box in this condition?! The driver was wearing long shorts, a t-shirt, and slides. He looked completely unprofessional. I had to throw away the entire box and hose off my porch. I immediately called Target.com and sent pictures of the disgusting wasteful mess. I was issued a refund. I also called OnTrac. I was supposed to receive a call from a manager within 48 hours. Well, here it is four days later and no call. Going forward, I will refuse to order from any merchant who uses OnTrac as a delivery service. I have had other issues with OnTrac in the past, but this is the worst! They need to go out of business!

A few days ago I ordered some vitamins I urgently need. The vitamins are coming from California (I live in California) yet they've been taking days to ship with expedited shipping. What? A package from within the same state should take 1-2 days at max without expedited shipping. Terrible generic shipping company this is. I'm sitting here suffering from my deficiency while my supplements are being delivered by a snail. I give this company credit for being extremely cheap (I only paid $1 for shipping) but in a world where One Day Shipping is becoming the norm, taking half a week to deliver a small package from a few hours away WITH expedited shipping just doesn't fly. Economy shipping in China goes faster than this. I highly recommend that any company who uses this service, switch right away. You will most certainly lose business this way. If I didn't really need these specific vitamins, I'd be taking my business elsewhere. I've been waiting 10 hours since it's said my package is "Out for delivery" in my city and it's still not here. At this point, I'm just hoping my package comes in one piece.

Supposed to deliver much needed medical supplies to my husband six days ago. Assured for last two days by "managers" package would be delivered next day then each day tracking says package delayed. DO NOT USE THIS WRETCHED COMPANY.

Listen I'm not one to write bad reviews but these idiots TOLD me two days in a ROW that my package would be here. IT NEVER $#*!ING CAME. On top of they they will NOT leave the package without a signature. Well I'm $#*!ing sorry, since when did the customer have to kiss the $#*!ing $#*! of the worker?!?! Then when I tried to call them to see what's up with the package it took 35 minutes to even get a hold of someone! DO NOT EVER GO WITH THIS COMPANY. Worst damn experience ever.

I don't normally leave reviews but I just think everyone should no NOT to trust this company. They have completely ruined my trip I ordered a bunch of things (including a birthday present) there has been NO UPDATE IN 4 days! And I leave tomorrow so I get to go on my friends birthday trip with no $#*!ing present! I'm so so disappointed thanks OnTrac for ruining my vacation, y'all suck!

Package was supposedly delivered on 09/15@ 11:09AM. No package so reached out to both Fashion Nova and Lasership, which by the way have HORRIBLE customer service.

Police are now involved and video of my lobby area was checked. Lasership NEVER showed up

Very unprofessional no customer service and very rude. Delivering my package today one star this is the worst company I have ever dealt with rude people.

Need I say more? No, they just totally blow and don't care. Incompetence is one thing but they also hire packs of thieves. Clearly no background checks.

OnTrack is the worst ever! Does ANYONE hold them accountable? Why big stores are using them? At least five packages are missing. Then, they are lying that the packages were delivered when they weren't. I am waiting for many packages that they are claiming as "delayed", and then "lost" and then "Delivered". I am suspecting those people to stealing the packages! Some of my packages were having expensive items. I called them many times and notified the stores to not use them! SOMETHING MUST BE DONE! I am going to the news and reporters because they MUST BE STOPPED. Someone must investigate them. For a long time now, I am receiving information that delivery is delayed but then, packages are missing or not delivered.

In the past year, ONTRAC has lost, or misdelivered half of the packages shipped with them. The ones that were delivered were dumped in the entryway of my apartment building in the middle of the night. I no longer order from companies that use them, and I let the companies know why.

I received notification that my package was delivered to my front door on August 30,2021at 8:44 AM. There was no package and, I contacted the company. I was told that their GPS showed the driver had delivered and that I should contact the company I purchased the item from. I did so but was told to recontact OnTrac who could not/would not help. So now, because I purchased this with a Capitol One card I have to write to them and explain what happened. Cap One apparently does not have an online complaint form. Neither GraceAllure nor OnTrac was helpful and I am out $129.00. They have no front door picture like Amazon does. VERY disappointed.

I ordered a Brita Water Filter Pitcher and I got an email that stated it was delivered. I have a home office and sit next to the door - there was NO package delivered to my door! I called the seller and they had me contact Ontrac - Ontrac stated that the driver marked it delivered and that I needed to contact the seller. So not I'm out $32! In the future I will make sure that I NEVER do business with a company that ships through Ontrac!

Orders something through Hot Topic. Got an email on 07-09-2023 saying it arrived. I got home and it was not at my door or in my mailbox. I checked the tracking number and it was through this company. I am not familiar with OnTrac or laser shop. There's a signature that does not belong to me. I don't know who it is if it's the driver's or whoever they gave it to. Hot Topic website's says they deliver through USPS. This is the first time I've had a package not be delivered to my apartment. I've never had an issue with my package being stolen. I live in a quiet building with older people and we all keep to ourselves so I knew it didn't arrive. I sent an email to the customer service with OnTrac and they said they would reach out in 2 business days to conduct an investigation. They said if it package didn't show up to contact my seller. No one reached out to me and it had to take talking through their chat line to get a response. They can't find anything and are not able to access any photos or videos. Makes no sense. They can't even tell me whose signature this is. They can't give me a name as to who's in charge or provide me a number. I don't know why Hot Topic has decided to go with this carrier. Almost makes me think I got scammed and didn't click on the right website. Even though I did. I guess before you order something just check to make sure what shipping company the company is using. Or have it sent to their store.

This is the absolute worst delivery service. They shouldn't even be called a delivery service because when they are involved, my packages NEVER arrive. I honestly don't know how they are still in business and I wish I knew ahead of time the companies who ship with them because I would not order from that company. 2 packages that were shipped to me this week that were supposed to be delivered by OnTrac NEVER MADE IT. I can't think of an OnTrac delivery I HAVEN'T had an issue with. Horrible horrible horrible. Please just shut down your business, you f*cking suck.

Whenever I purchased stuff from Walmart, they usually shipped them by OnTrac. And 8 out of 10, delivery was delayed, the packages were damaged, and worst of all, they would leave the packages outside my apartment building RIGHT ON THE STREET to be stolen. They would just dump it there and I never received those packages. Not just once or twice, but MOST OF THE TIME. I've called OnTrac about this issue a few times, and they just said they would report it. I contacted Walmart about this and begged them not to ship my items by OnTrac. After reporting this same ol' problem to Walmart numerous times over the last few years, I started receiving my items from FedEx or USPS. Thank GOD! I haven't had any issues with them whatsoever.