OnTrac

I recently placed an order from Sephora that was carried out by OnTrac. I saw from my tracking that my package was "delivered," so I went outside right after and my package was NOWHERE to be found. Mind you, I was home at the time and I didn't hear a knock on my door or the sound of a truck outside (I usually can hear it because I'm really close to the road). I contacted OnTrac and they did absolutely nothing about it. I contacted Sephora and they sent me a new package. I tracked my replacement package which was supposed to be here in 3 days, but OnTrac ended up LOSING my package. WTF?! Basically I noticed that my package was "Out for delivery" for like 2 weeks straight with no delivery attempts. I'm so livid. I don't ever want to make a purchase from a company that ships with OnTrac ever again.

I live in a country area and have dealt with Ontrac three times only once I got my delivery and that was at 5am the day AFTER it was reported delivered. I had my neighbor bring me another delivery which was reported at 9 pm and was delivered at her door at 430am. Drivers are definitely inept.

This company seems incredibly shady. I have parcel pending for the very reason of package pirates in my apartment building. USPS delivered half of my package in the locker totally fine, but this other half managed by OnTrac was "delivered" but I never received it. I inquired with their support team and they refused to provide proof of delivery, told me they could not determine anything about my package, and told me to contact the seller going forward. CLOSE THIS PLACE DOWN.

This review isn't enough space to give the full details on OnTrac? Bottom line is, if you want something to get to its final destination, DO NOT USE OnTrac. UNRELIABLE & UNPROFESSIONAL. No accountability. And we still haven't received our package after speaking to 3 agents and someone named Brett, who said he was a "Manager"? UNBELIEVABLE! Don't waste your time or your money? A believe me, it hasn't been only one experience? There have been several?
I didn't want to give it even 1 star but it won't allow no stars

I swear it is BEYOND frustrating when my packages don't show up by the expected delivery date which, let's not forget, IS GIVEN BY YOU! I would so much rather the package be one day later and communicated as such at shipping. Rather, you promise a date which you can NEVER execute by.

I will always go with another option if it's presented. You are so unreliable.

Worst experience of my life 1) very old model of Bajaj pulsar 150 2) tire are very week and old, and it's a tube tire with many puncher already. In the 2 days of buying the bike I had to fix the puncher 2 times. 3) while buying the bike it's showed me high milage around 60kmpl but in practical it was aroused 25.4) the petrol meter was not working from the beginning. 6) you cannot complain because the call says to report it in app and app dose not work for submission of complain. DON'T BUY...

I just read the other reviews of OnTrac.com which matched all my own experiences with them. I can hardly believe they are still allowed to do business. My current purchase has been "held up" for only a week so far, with no response when I call them locally. At least five years ago I got to talk with the supervisor Dan Walters, in Eugene, OR. Who gave me a made up story of a driver being attacked in my neighborhood. Another time, didn't have the gate code, twice left packages on the ground outside the gate, another time on the ground at the end of the driveway and still another time at a neighbor's. I finally stopped ordering from iHerb because they used OnTrac and they told me they had no control over who delivered my order. I had forgotten they used OnTrac and recently ordered something I really need. When I contact the local Eugene, OR. OnTrac office, I get no reply. When I contact the main headquarters in Arizona, I am told Eugene's OnTrac business has been "backed up" for a while. Who has the capability to force them to comply with proper business practices like reliability, or response to recipients of their non-deliveries?. Complaints, etc.? It's against the law to write a false review here, but NOT against the law for OnTrac to run a business in such a careless and unreliable manner as they do.

My package has been out for delivery for 2 days and I still have not received it and they have NO customer service. I sent an email twice and still have not gotten a reply to why my package is delayed. TERRIBLE!

And yet ANOTHER dissatisfied customer! I got notified that a package was delivered. I never received it. The seller recommended I reach out to OnTrac directly. So, I did! Their response was that they have proof of delivery on THEIR site and I could go there to find it and they were now closing the case. In other words, screw you Miss Customer! I won't deal with Temu if this is who they are using. And I can't add photos of my product because I DIDN'T GET THE PRODUCT!

I wish Ulta would stop using them. They can NEVER deliver on time. Package was supposed to arrive at my house 5.dec, today 13.Dec and package tracking keeps saying: "we will deliver the next business day" since 5.Dec. I don't know how ONETRAC count business day because I don't think they work Monday through Friday! If they would, packages would get delivered +/- one day. ULTA please use FedEx or UPS or DHL but not ONETRAC! And one track needs to stop blaming weather or Christmas season, because the other providers make it through also. But I think the other shipping companies work harder around Christmas to beat the deadline while ONETRAC don't take it that serious. You might get your items delivered when they close to expire because they soooooo slow and horrible as a shipping company!

I order some stuff from walmart.com that was next day delivery. I waited all day for my package that on trac was supposed to deliver. When 9:15pm came I called Walmart to let them know that my package never arrived. Walmart refunded me for the items they didn't have in stock and sent me a replacement for items they did have. At 10:33 the same night on trac sent me a email saying they delivered my package at 10:33pm. Which was nowhere to be seen. I did get my replacement package from Walmart the next day thru FedEx..

I ordered 24 packages as Christmas gifts that were scheduled to be delivered by December 12th, however on December 8th, the delivery driver was caught by a neighbor just hanging out in my driveway and was asked what she was doing there. She said "delivering packages" threw my packages out (mine not his) then used homophobic slurs towards my neighbor "for being nosey" and said she wouldn't deliver there again because obviously he's a homosexual. I contacted OnTrac multiple times from December 8th to December 15th and never received a response back from them concerning this issue or my 24 packages. On December 15th the company I ordered with informed me OnTrac had sent the packages back on December 9th. I have still not heard back from OnTrac concerning their homophobic driver or my 24 packages. If you are any type of decent human you will not use this company for anything, they are horrible and clearly support hateful nonsense.

I am starting to believe that this company does not exist!
Three orders that were "supposed" to be delivered by OnTrac in a span of six months, all of them were marked as delivered with fake delivery times (supported with home security cameras) and NONE of the packages were delivered to me.
I have already filed complaints with the BBB, but this company just gives ZERO F**KS!

I wish vendors would disclose who they use for delivery service so I can shop elsewhere to avoid having to keep dealing with the hassle of getting orders refunded because of this crappy carrier.

This business is unreliable. I made a purchase from Walmart and they sent it 2 day delivery thru Ontrac. It was received by Ontrac on Nov 1st and was due to be delivered to me on Nov 2nd, it was Out for Delivery but never came, checked on the computer... it was marked delayed so I waited until Nov 3rd and again it was Out for delivery but again checking on line it said delayed this happened everyday until Nov 8th when I finally called back after sending 2 emails and no response! When I talked with a employee, he told me my package was lost but on Walmart it kept saying delayed until finally after my 2 emails and phone call it shows Returned, yet the employee says it was lost! Bottom line is this company misdelivers packages, they dont deliver packages and they lie! They are extremely unreliable, dont do business with them!

Packages are always late and delayed. I have used them multiple times, always SUCK. Makes me not want to even buy products that use this shipping provider.

Package stated was delivered and never received, was outside the time stated that the so-called courier delivered it and have 3 cameras to prove it also -courier was never at my house and customer service is a lying worthless joke who kept telling me " we will get with the driver" then never followed up with any type of response after 4 different emails- I know of two corporate accounts that FedEx Ground will be approaching soon with their one-rate product and local quick delivery that will take care of the pricing and service issues say goodbye to a couple more corporate accounts on-trac good luck in the future

I live in Fresno, California. Placed an order online through Walmart with the product being delivered from Chino, California approximately 3 1/2 hours away. The order was placed 12-11-19 with delivery expected on 12-16-19. On the 16th I received an update that it would be here the 17th. On the 17th I received a second update that it would arrive on the 18th. This was to be an anniversary gift. It's not here and no one can tell me where it is, only that "it is on its way". I hold Walmart responsible for this fiasco. On Trac is the delivery service they use and not my choice. This is the first and last time that I will use Walmart's online services as long as they continue to use On Trac. In the meantime I will take my complaint to their corporate office and see if anyone cares.

I ordered something for my wife for Christmas on 11/24. As of 12/3, it had not moved for several days. On 12/13 (today), they have confirmed my package is LOST IN TRANSIT. TERRIBLE COMPANY. How can Walmart use them to deliver their packages?