OnTrac

The reason LazerShip changed their name to OnTrac is because the reviews and service were so bad they had no choice. Instead of changing the name they should have overhauled the entire company. If you don't care when, or even if your packages arrive go ahead and waste time and money. They are NOT faster than national carriers.
OnCrack is more like it! They are extremely good at making up excuses why your packages aren't arriving. UPS, FedEx, even USPS are only pennies more and they ARE 100% more reliable.

Ontrac doesn't know how to deliver packages.The moment they realized that unti number is not on file they should have not delivered it. But instead they delivered it somewhere else and they think that people will just willingly give it back? So nice of them to deliver it to someone else and give that person a package for free. And now they won't even do anything since it was delivered!. And customer service saying well they put the unit where they left it. So everything is good just because they put someone else unit number in it. Now I don't have a package and they wouldn't do anything since they delivered it. Usually if there's no unit number, they should have not delivered it at all..

I placed an online order with the wrong address accidentally, and I've tied changing the address to the company from where I placed my order but they unfortunately couldn't do anything. When I got my tracking notifications from OnTrac, I called OnTrac customer service and they were able to fixed the issue with no problem. Great customer service

I despise this shipping company. They leave packages at the front door which has a sign on it stating to please not leave packages at the front door but at the back door. I guess all the drivers for this company can't read AND they don't know how to ring door bells either. My latest package was delivered which I didn't know until I was reading my emails the next day and saw the email stating my package was delivered, email was sent at 2:23am on the 15th and package was delivered on the 14th. Needless to say someone helped them selves to my package. You don't have to live in a bad neighborhood to have your packages stolen, the thieves drive around snatch the package and drive off. Other deliveries I've been fortunate enough to be home and get notified but they still don't ring the bell. The least they can do is put the package over the wall into my yard where it's not seen. Despise really isn't a strong enough word...

Today is the 12/10/2019 California 9:00 PM. My Google Pixel XL 4 Was to be delivered on the 3rd. I still don't have it. It is being stuck at their facility and its status is everyday ''Will be delivered tomorrow''.

Humanly impossible to contact them. I called Google to cancel it. Now I lost the Black Friday Deal. I hate this stupid company and I am so shocked that Google has chosen them for their delivery services. Shame on Ontrack and shame on Google for choosing Ontrack. I have attached the image of as my proof.

I will never use any company that use ONTRAC - I will ask them first who is your shipper - if it is Ontrac no thank you... I will not place the order with you if you are shipping with ONTRAC.

Miss delivered my package and could not care less. They frequently have blown off my phone calls, ignored my complaints and over 2 weeks later continue to send me to different locations to look for my package that is not there. On top of that they refuse to update the shipping website reporting that my package is lost and not delivered making it complex with my seller and so I am the only one who loses out here. AWFUL COMPANY. DO NOT TRUST!

A package that I had was claimed to be delivered on the 12th of October and till this day it still hasn't been delivered. I had multiple inquiries that were either closed or never responded too. I have screenshots of the multiple emails I've sent and the "inquiries" with no responses.

I tried to get a refund for the order, however they told Temu they delivered it even while they were in the middle of conducting an investigation about my package, so they openly lied to the company so not only did I not get my package I also didn't get my refund.

I do plan on sueing the company because I know they are either holding my package or the driver stole it. That morning they claimed it was delivered to my front door, but my father was sitting on the porch and the only truck that came was a mail truck that delivered my ear piercings from usps.

I ordered an item with of a value of $105 the initial shipping cost was $20 then they wanted another $100,for stamp and insurance and next day delivery then when I paid that they wanted another $150 and the package was to be delivered the next day but the next day they wanted another $250,for next day delivery it was then I decided not to keep paying for something I was apparently not going to get I would recommend not using this company for any thing they just take your money and not deliver your product

OnTrac documented delivery to my home of three packages which were meant for my grandkids. They said the packages were delivered on Dec. 2nd at 2:17 pm. My ring device recorded all events for that day, and at no time was there an OnTrac delivery! About $100 worth of clothing that we bought from Tilly's. Tried to contact someone at OnTrac, by phone, at least eight times, and was disconnected after waiting extremely long times! No Customer Service!
Called a person at Tilly's and shared my complaint with them, Someone from Tilly's is to contact us... I will next lodge a complaint with the BBB!
This company is a joke!
I too will not buy from a vendor using the company for delivery!

I would give negative stars if I could. I bought a MacBook Pro for my daughter from BestBuy, I did not know they hired other third party delivery companies. I was expecting a package from fedex. My package never arrived, opened an investigation with Ontrac, they said they would send the delivery person out again to tell me where they left it, Lies! No one came back to my house, the delivery person reported back that no one was home and that they left a notice on my door, Lies! No one came that day and no notice was left on my door! They Closed their investigation, then Bestbuy told me to file a police report, which I did, because Bestbuy didnt want to refund what they say was "delivered"... I filed a complaint on Bestbuy thru BBB, they denied it. I spent a little over $1000 for my daughters laptop and now its just going to be considered my loss? Unbelievable. Never again!

My order originally due to arrive Oct 2nd- delayed. Oct 3rd- delayed. Oct 4th- out for delivery-delayed. Oct 5th- out for delivery- delayed. Today, Oct 6th@ 6:31 pm- out for delivery. Any bets on if these freaks don't attempt AGAIN and just mark delayed? Extremely disgusted with the complete failure this company is. It's vile. If it doesn't arrive by 8pm (their "will arrive by" time" I'm reporting this business to BBB as they can't handle doing their jobs. If I could give -5 rating, that would be too good a rating for them.

These people do not care for your package at all. All they do is steal your money and yes I mean steal, I paid for 3 day shipping and the website said it was out for delivery at 5pm but nothing came in. I then got an update at 11pm saying it was delivered at 2:30pm. SO WHERE THE HELL is my package it's now the 2nd of January and all they can say is "let me go check we will contact you back". News flash I've been the only one contacting they won't even send an email or call you back. Take your business elsewhere because obviously these guys don't care.

I swear I ordered some cat toys for my cat. Next thing you know they deliver it to the wrong house. I swear I feel like these OnTrac people are blind. They couldn't even deliver it to the right house. I put my whole entire address on my package and some how they deliver it to the wrong house. Would not recommend omm.

I have orders shipped to my place of employment all the time so packages are not sitting on my doorstep unattended for hours. This order just so happened to be delivered on a weekend, so of course the office was closed. Any other delivery company I have had experience with would have left a note on the door saying they would try again the next day. It seems OnTrac, who I had never even heard of until this incident, has no such policy. The driver simply left it at the door, which for our office, means it was sitting directly on the sidewalk. Our office is downtown. There are dozens and dozens of people that walk by every hour. Even without the local knowledge that we are just two blocks away from where many people experiencing homelessness gather, common sense would be that leaving a delivery on the sidewalk like that outside a business on the weekend is the wrong judgement call. I would be surprised if the package made it two hours sitting there. There was no chance it was going to make it to Monday. My purchase no doubt quickly made its way to a pawn shop for some fast cash. Neither OnTrac nor the company I ordered from were responsive when I tried contacting them.

Im having an issue with a package which i consider it lost at this point, might be because of the the seller, or for ontrac i dont know. After contacting the seller they said ontrac has it so i go to ontrac customer agent and they said the seller has it. So i went again to the seller. The Seller sent me picture from their system that kind of prove that the logistics business (ontrac) has it. So i went again to ontrac agent and with my all unluck the agent was "deja". He or she didn't give me the opportunity to explain what just happened because of the quick way of answering: was copying and pasted the answer and decided to close the chat. Don't the ontrac agent care to understand the customer situations? Don't you care what i hace to said? So im wondering what is your customer agent for, in this company? You just text what you what text and close the chat?

Got 1 box in tact and on time. Perfect. Where's box #2? Apparently the driver who had that box delivered it to the wrong address. 3 days ago. REALLY? Just got off the phone with a Zackary Johnson from the Buckeye location who informed me, they still don't have the pack age and to file a complaint with Wal Mart. DONE! Wal Mart is reshipping the item and should be here tomorrow. We shall see. In any case I know NEVER to use ON TRAC!

I ordered stuff from temu and on the temu website my package was to be delivered to my address between 6-3-23 & 6-5-23 but on track said not until next week so I am filling a complaint with the BBB lets see how they like that