On the Beach

Beware, this company are thieves, they have stolen my money! They cancelled my holiday but did not refund me my full money I had paid, never will I use them again, I warn others to steer clear!
They are con artists and have been reported

Can never get hold of them my booking was cancelled and I tried to re book but can not get thorough ask for a call bk on my booking page and got given the number that don't get answered now I've lost 1500 and I'm so angry

First time using On the Beach in September 2023, paid for transfers to and from hotel in my package to Tenerife the pick up on return trip didn't happen despite following all guidance inc the hotel and English rep advise. Had to pay for a taxi almost missed flight waiting for the pick up from hotel. Never turned up. Appalling service from Sarah at On the Beach lots of lies and contradicting. Then still awaiting for complaint resolution over the specified 28 in complaint email. Latest email from Tanya (no surname or ref) today 20th Oct. Still no resolution even with clear evidence provided.

Now second trip using On the Beach to Lloret De Mar loads of hidden fees getting on to the plane and now getting ready to return home. Second complaint being logged upon my arrival.

That's twice using the same company On the Beach more fool me after the first disaster using them.

Basically from my personal experience I'd say not to use this company and use someone else which is exactly what I shall do on my next holiday.

Dissapointed and confused as to why they sit at excellent on here?

Appalling service all round on each of my two holidays using this company.

İt is a great company with best rates. BUT their supplier in Turkey called libero tours sells you personel data to the third parties and someone visit you in your 1st day pretend like your resort rep and screw you with high excursion rates. On the beach does not know it but be careful when you arrive.

I booked a holiday to Lanzarote in August 2020, Due to the pandemic the flights were cancelled. I found out by chance, checking the flight info elsewhere, the holiday on the On the beach beach site was, still for sale remained available for some 10 days, no cancellation of flight, was shown on the booking confirmation.
I wanted to book another holiday elsewhere, so was pleased to receive the holiday accommodation refund 21 days later.

However the flight (Ryan air) cancelled, refund took nearly 3 months to appear. Although Ryan air made a statement that all refunds had been paid to travel operators.
I booked an alternative holiday to Tenerife.
They never told us, the accommodation was closed, we had to email the closed hotel to find we were staying elsewhere!

A total lack of communication, in difficult times granted, with disregard for customers. I would advise anyone to book their holiday themselves via the hotel direct. Cheaper generally and so much easier.
They dont like refunding money promptly.

Booked transport from airport to hotel via on the beach. So far so good. The return also booked but did not get me to airport before the 2 hour deadline for on line check-in with Ryanair. As my flight had no pre booked seats I had to submit on line check-in within 24 hours of flight departure. Ryanair would do this free but only if I got there 2 hours before flight time. Not possible to do online check-in via Ryanair app due to boarding card issues due to Coronavirus rules. Transport got me to airport after 2 hour deadline so had to pay 110 euro for me and wife to check-in. On the beach should have known this and arranged for transport to ensure i got to airport in time to meet Ryanair deadline.