mel c.

Updated just now
FALSE ADVERTISING GALORE "FREE TESTS"
FALSE ADVERTISING GALORE

As below! PLEASE PLEASE do not book with this company
They are FALSE ADVERTISING FOR THEIR TESTS

NO WHERE in the t and cs does it say ONLY THE RETURN 2 day test is supplied which IS ONE SINGULAR test for coming back. THEY PROVIDE NOTHING FOR PRE DEPARTURE. If you are not double vaccinated they do not provide ANYTHING other than return tests AND THEY DO NOT ADVERTISE THIS. I HAD TO REACH OUT TO COLLINSONS DIRECTLY DAYS BEFORE I WAS MEANT TO FLY just to find this out!

THEIR MARKETING IS AMBIGUOUS MISLEADING AND VERY VERY DANGEROUS, PLEASE be careful. The SOLE reason we booked with them is for the tests. SO MANY other airlines offer mikes cheaper and ACTUALLY respond and have customer service lines and people to help.

SO MANY PEOPLE HAVE GIVEN THIS FEEDBACK AND THEY DO NOT Care. CHECK their social media it is everywhere!
I have complained as no where does it say no pre departure tests are included - these were in sept then they changed 30th sept and DID NOT UPDATE AND Tc and Cs or any advertising! ALLLLL ADVERTISING says testS. PLURALISED. TESTsssss when in actuality you get ONE - and that is it! They tell you to check FAQS but this IS NOT TERMS AND CONDITIONS AND AN ENTIRELY DIFFERENT ENTITY.

HORRIFIC customer service who refused to even email me and told me i can complain and someone will get back to me in 56 days. He informed me the Terms and conditions haven't been changed but THIS IS NOT GOOD enough! So many people will be in my boat and slapped with HUNDREDS of pounds of tests or either cancelling their whole holiday! I am heartbroken.

Please please stay away i WISH i had listened to everyone who said this! HUNDREDS of pounds have been WASHED down the drain!