Question 1

How easy is it to get a hold of customer service at On the Beach?

Accepted Answer

Terrible avoid booking at all costs. Also a premium rate number and no one in customer services accepts responsibility. Complaints are email only and a 56 day response time.

Question 2

When will I get my flights refunded, you keep saying you have to wait until airline pays you. This is not true as I paid you direct not the airline.

Accepted Answer

Onthebeach give you an email reference with your booking. It's not your personal email, so airlines can't contact you directly. It's worth contacting your airline to see if they can do anything.
Ryanair now have a workaround for this issue. Go to their website and watch.

On the Beach
Questions & Answers

How easy is it to get a hold of customer service at On the Beach?

When will I get my flights refunded, you keep saying you have to wait until airline pays you. This is not true as I paid you direct not the airline.

My holiday was cancelled for may this year, I was flying with easy jet and have still not got my flights refunded. They don't even answer e mails.

Have a question?
Ask to get answers from the On the Beach staff and other customers.

On the BeachQuestions & Answers

How easy is it to get a hold of customer service at On the Beach?

When will I get my flights refunded, you keep saying you have to wait until airline pays you. This is not true as I paid you direct not the airline.

My holiday was cancelled for may this year, I was flying with easy jet and have still not got my flights refunded. They don't even answer e mails.

Have a question? Ask to get answers from the On the Beach staff and other customers.

On the Beach
Questions & Answers

Have a question?
Ask to get answers from the On the Beach staff and other customers.